Call 21112178834923411 2026-09-02 · Anupreeti Mahadik · 0:56
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 11 turns, clean transcript (0% inaudible) | Marathi | 11 | new_registration (campaign_name:medium) |
Audio: clear: No significant issues.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.27
confidence high · +3/−0
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call ended before any discovery questions could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked for a requirement but did not handle the subsequent objection to identify an opportunity or schedule a next step.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call was terminated without a quote, specific callback, or walkthrough being scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
objection
The customer raised 1 objection
you did not answer:
price
our minimum order is only one or two tonnes. For that much, it's not affordable.
did well
Warm welcome opener
Sir, this is Anukriti speaking from JSW One.
Summary
The agent contacted a new registration from an engineering company. The customer immediately stated their requirement is only 1-2 tonnes, which they believe is not affordable to purchase from JSW One. The agent accepted this and ended the call without attempting any discovery or objection handling.
Coaching
When a customer raises an objection about low quantity making it unaffordable, you must try to handle it instead of ending the call; you could have offered to quote anyway as a benchmark.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, this is Anukriti speaking from JSW One. The agent provided a standard, professional opening. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Hello, A-Tech Engineering? The agent only verified the company name and did not ask about procurement city, role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before the agent could explain the platform benefits. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Sir, I wanted to know if you have any requirement in sheet metal. The agent asked for a requirement but did not handle the subsequent objection to identify an opportunity or schedule a next step. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call was terminated without a quote, specific callback, or walkthrough being scheduled. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | our minimum order is only one or two tonnes. For that much, it's not affordable. |
Right, understood. Okay. Thank you. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.572 | 10.7s | 8.0s | 37.3s | 3.2s | 201.9 | 0 | 5 | 6 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello.
हॅलो.
agent
1.5s
Hello, A-Tech Engineering?
हॅलो, ए टेक इंजिनिअरिंग?
customer
3.3s
Yes, speak.
हो बोला.
agent
4.2s
Sir, this is Anukriti speaking from JSW One.
सर, अनुकृती बोलतीये JSW One मधून.
customer
6.7s
Yes, speak.
हा बोला.
agent
7.4s
Sir, I wanted to know if you have any requirement in sheet metal.
सर, काय requirement आहे का जाणून घ्यायचं होतं sheet metal मध्ये.
customer
10.9s
Where are you calling from now?
तुम्ही आता कुठून बोलताय?
agent
12.8s
Sir, I am calling from Mumbai.
सर, मी मुंबई वरून बोलतीये.
customer
15.2s
Okay. The thing is, our minimum order is only one or two tonnes. For that much, it's not affordable.
बरं. कसं आहे ना, मिनिमम आमची एक दोन टनाचीच order असते. ते तेवढ्यासाठी ते परवडत नाही.
agent
19.8s
Right, understood. Okay. Thank you.
बरोबर, समजलं. ठीक आहे. Thank you.
customer
22.6s
Okay, okay.