Call 21112178953992511 2026-09-16 · Anupreeti Mahadik · 2:31
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 46 turns, clean transcript (0% inaudible) | Hindi | 46 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter on the agent's side, but the main speakers are clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT critical
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.36
confidence high · +5/−0
from 9 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Qualify
The agent asked for thickness but failed to capture other critical qualifying details like grade, width, or a specific quantity.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Closure with next step
you just tell me the uh thickness once, I will send you the quotation.
Summary
The agent contacted a lead from an auto parts manufacturer. The customer expressed a small, immediate need for 2mm CR sheets. The agent skipped the formal opening and hook, proceeding directly to discovery and qualification. The agent confirmed they could supply from the Ahmedabad warehouse and committed to sending a quotation once the customer sends the full requirement details via WhatsApp.
Coaching
Follow the pitch structure by always starting with the opener and hook. You missed the chance to create value before asking for the customer's requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, Anudriti speaking from JSW One. The agent did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Is there any requirement? I wanted to know, sir, for your HR sheet. The agent did not deliver a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | partial | 3 | 1.0 | And sir, what do you make? What is your application? ... And which make do you use? The agent successfully asked what the customer makes, their application, and their current supplier, but missed monthly tonnage, JSW share, and payment terms. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The agent did not pitch any USPs. The conversation was purely logistical. |
| SL5 Qualify | 2 | fail | – | 0.0 | Okay. Uh, what is the thickness, sir? The agent asked for thickness but failed to capture other critical qualifying details like grade, width, or a specific quantity. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | you just tell me the uh thickness once, I will send you the quotation. The agent established a clear next step of sending a quotation after the customer provides details via WhatsApp. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.675 | 41.6s | 20.0s | 89.4s | 3.8s | 331.7 | 0 | 24 | 22 | 13 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.2s
Hello.
agent
6.1s
Yes.
हां जी।
customer
6.8s
Universal Stamping?
agent
8.3s
Yes.
हां जी।
agent
9.0s
Sir, Anudriti speaking from JSW One.
सर, अनुद्रिती बात कर रही हूं JSW One से।
customer
11.2s
Yes, tell me.
हां जी बोलिए।
agent
12.0s
Is there any requirement? I wanted to know, sir, for your HR sheet.
कोई requirement है क्या जानना था सर HR sheet में आपका?
customer
14.7s
It's in CR, in CR.
CR में है, CR में।
agent
16.4s
Okay. Uh, what is the thickness, sir?
अच्छा। Uh क्या thickness है सर?
customer
18.3s
Uh, two MM.
Uh दो MM.
agent
19.8s
In two MM.
दो MM में।
customer
20.5s
Five-four sheets.
पांच-चार sheet.
agent
21.8s
I will WhatsApp you, can you send me the requirement on that?
मैं आपको WhatsApp करती हूं, मुझे आप उसपे requirement भेज सकते हो?
customer
24.6s
Yes.
agent
25.3s
This is this team's number. And sir, what do you make? What is your application?
ये इस टीम का नंबर है। और सर ये आप क्या बनाते हो? Application क्या है आपका?
customer
28.6s
Auto parts.
agent
29.7s
Auto parts.
customer
30.4s
We make spare parts, yes yes.
Spare parts बनाते हैं, हां हां।
agent
32.1s
Okay sir. And which make do you use?
ठीक है सर। और कौनसा make यूज़ करते हो?
customer
33.7s
One minute, yes what?
एक मिनट, हां जी क्या?
agent
35.2s
Which make, sir? Do you use JSW or do you also use Tata?
कौनसा make सर? JSW यूज़ करते हो या Tata भी यूज़ करते हो?
customer
37.8s
We take it mixed from a trader right now.
हम mix में लेते हैं trader के पास से अभी।
agent
39.7s
Okay. Yes.
अच्छा। हां।
agent
40.8s
Okay, I understood sir. So you need only a primary make, or does a secondary make also work?
अच्छा, समझ गई सर। तो primary make ही चाहिए ना आपको या secondary make भी चल जाता है?
customer
44.1s
I'm not understanding, I'm not understanding.
समझ, समझ नहीं रहा हूं मैं।
agent
45.6s
Primary make means, sir, your own uh... do you use all of these like Tata, JSW, or are there others as well, I mean?
Primary make मतलब सर अपना uh Tata, JSW ये सभी यूज़ करते हो या बाकी भी रहता है मतलब?
customer
49.8s
Everything is there, in a mix.
सब रहता है, mix में।
agent
50.9s
Okay. Okay. So right now, what do you need?
अच्छा। Okay. तो अभी, अभी किस में चाहिए आपको?
customer
53.4s
What are you dealing in right now? Are you speaking from JSW?
अभी आप किस में deal कर रहे हैं? आप JSW से ही बोल रहे हो?
agent
55.3s
Yes. Yes sir.
हां। हां सर।
customer
56.2s
Then give JSW.
तो JSW दीजिए।
agent
57.5s
Okay. I have just sent you a Hi. Your number ends in 1080, right?
Okay. मैंने अभी आपको Hi भेजा है। ये 1080 आपका end में है ना?
customer
60.3s
Yes.
agent
61.1s
You just tell me the uh thickness once, I will send you the quotation.
आप मुझे एक बार uh thickness बता दो, मैं आपको भेजती हूं quotation.
customer
64.1s
Okay. Your warehouse is in Ahmedabad, right?
ठीक है। अहमदाबाद है ना आपका warehouse?
agent
66.1s
Yes sir.
हां सर।
customer
67.1s
Will it be dispatched from there?
वहीं से dispatch होगा?
agent
68.2s
Yes, yes. It will be from Ahmedabad only, sir.
हां हां। अहमदाबाद से ही होगा सर।
customer
69.4s
Are you speaking from Ahmedabad?
आप अहमदाबाद से बोल रहे हो?
agent
70.6s
I, sir... I am speaking from Mumbai but we have an office there.
मैं सर... मैं मुंबई से बात कर रही हूं but अपना है उधर office.
customer
73.7s
Yes.
हां।
agent
74.6s
Okay. So its freight, because it should be less for us too, right? That's also a factor, sir. What's the point of giving from here.
ठीक है। तो उसका freight क्योंकि हमें भी कम पड़ना चाहिए ना, ऐसा भी एक रहता है सर। यहां से देके क्या करेंगे।
customer
78.5s
Yes, yes.
agent
79.4s
Okay. It will work, sir. I have sent a Hi, you send it to me.
Okay. चलेगा सर, मैंने Hi भेजा है, आप भेज दो मुझे।
customer
81.7s
Okay, okay.
ठीक है, ठीक है।
agent
82.6s
Okay.