Call 34972178971597883 2026-09-18 · Anupreeti Mahadik · 0:51
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 13 turns, clean transcript (0% inaudible) | Hindi | 13 | supply_led (campaign_name:medium) |
Audio: noisy: The customer's audio is very distorted and muffled, making their speech difficult to understand.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.62
confidence high · +0/−14
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak or if it was a good time to talk.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook and went straight to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer immediately stated they had no requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
I wanted to know if you have any requirement for CR.
Summary
The agent contacted Yes Enterprises to inquire about CR sheet requirements. The customer immediately stated they had no current need. The agent accepted this and ended the call without attempting discovery or scheduling a follow-up.
Coaching
You must open with a value proposition or hook before asking for a requirement; going straight to the ask invites a quick 'no' and ends the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak or if it was a good time to talk. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook and went straight to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer immediately stated they had no requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | I wanted to know if you have any requirement for CR. Agent successfully asked for a requirement, which the customer denied. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended with "Okay" after the customer stated no requirement; no next step was proposed. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.612 | 8.5s | 5.4s | 37.1s | 2.8s | 268.2 | 0 | 7 | 6 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.3s
Hello
हेलो
customer
1.6s
Hello
हेलो
agent
2.6s
Hello
हेलो
customer
3.6s
Hello
हेलो
agent
4.5s
Hello sir, your voice is not audible.
हेलो सर आपका आवाज नहीं आ रहा है
customer
6.5s
Yes ma'am, is the voice not coming now?
हांजी मैम आवाज नहीं आ रहा है अभी?
agent
8.2s
Am I speaking with Yes Enterprises?
Yes Enterprises में बात हो रहा है?
customer
10.1s
Yes, speaking.
हां बोल रहे हैं
agent
11.2s
Sir, this is Anukriti calling from JSW. I wanted to know if you have any requirement for CR.
सर अनुकृति बात कर रही हूं JSW से कुछ CR में रिक्वायरमेंट है क्या जानना था
customer
14.2s
For what?
किसकी?
agent
15.0s
In CR, CR sheet.
CR में CR sheet
customer
16.2s
No no no, there is no requirement right now.
नहीं नहीं नहीं अभी कोई रिक्वायरमेंट नहीं
agent
18.0s
Okay.
ओके