Call 21112178834099561 2026-09-02 · Anupreeti Mahadik · 1:38
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 27 turns, clean transcript (4% inaudible) | Hindi | 27 | new_registration (campaign_name:medium) |
Audio: noisy: Customer's line has significant background noise and their voice is sometimes low, making some parts difficult to discern.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.14
confidence high · +8/−4
from 11 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Agent only asked about business type/material (2/8); all other discovery questions regarding quantity, brands, payment, and JSW history were missed.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Although a requirement for GI sheet was mentioned, the agent did not capture any specifications and did not schedule a specific callback date.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with a vague agreement to connect on WhatsApp, not one of the three required outcomes (quote, specific callback, or walkthrough).
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Okay sir, this is Anukriti calling from Jindal Steel. Your account was registered on our portal, sir, so I wanted to know your requirement.
Summary
The agent contacted a newly registered user from Goswami Electricals to understand their requirement. The customer mentioned needing GI cabinet sheets, but due to poor audio quality on the customer's end, the agent could not complete discovery. The call ended with an agreement to continue the conversation over WhatsApp.
Coaching
When facing communication issues like poor audio, try to complete the basic discovery questions before defaulting to an offline channel like WhatsApp.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Okay sir, this is Anukriti calling from Jindal Steel. Your account was registered on our portal, sir, so I wanted to know your requirement. The agent provided a warm opening, stated her name and company, and referenced the customer's portal registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Is this Vijay sir speaking? ... At Goswami Electricals? Agent only confirmed the customer's name and company (1/4); procurement city, role, and best contact details were not asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 2 | 0.0 | What do you deal in, I mean what material do you require in steel? Agent only asked about business type/material (2/8); all other discovery questions regarding quantity, brands, payment, and JSW history were missed. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any of the platform's benefits like transparent pricing, test certificates, or stock availability. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
Although a requirement for GI sheet was mentioned, the agent did not capture any specifications and did not schedule a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Should I WhatsApp you? Will you send it to me on WhatsApp? The call ended with a vague agreement to connect on WhatsApp, not one of the three required outcomes (quote, specific callback, or walkthrough). |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.68 | 24.0s | 11.3s | 62.7s | 8.5s | 250.0 | 0 | 15 | 12 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.8s
Hello
हॅलो
agent
2.9s
Hello
हॅलो
customer
3.7s
Hello
हॅलो
agent
4.2s
Is this Vijay sir speaking?
विजय सर बोलता है?
customer
5.9s
Yes?
जी?
agent
6.8s
Is Vijay sir speaking?
विजय सर बात कर रहे है?
customer
8.3s
Yes, go ahead.
हां जी बोलिए।
agent
8.8s
At Goswami Electricals?
गोस्वामी इलेक्ट्रिकल्स में?
agent
9.7s
Okay sir, this is Anukriti calling from Jindal Steel.
अच्छा सर, अनुकृति बात कर रही हूं जिंदल स्टील से।
agent
12.3s
Your account was registered on our portal, sir, so I wanted to know your requirement.
आपका अकाउंट रजिस्टर्ड था हमारे पोर्टल पे सर, तो मुझे आपका रिक्वायरमेंट जानना था।
agent
16.3s
If you have any for MS sheet.
कुछ MS sheet में अगर रहेगा तो।
customer
18.5s
Whose requirement do you want to know?
किसका रिक्वायरमेंट जानना है आपको?
agent
20.6s
For MS MS sheet sir, steel requirement.
MS MS sheet का सर, steel requirement.
customer
23.1s
Okay, okay.
अच्छा अच्छा।
customer
24.3s
The requirement is for 28.
रिक्वायरमेंट है 28 की।
agent
26.6s
What do you deal in, sir?
किस में डील करते हो सर आप?
customer
28.6s
What happened?
क्या हुआ?
agent
29.4s
What do you deal in, I mean what material do you require in steel?
किस में डील करते हो मतलब कौनसा मटेरियल लगता है आपको स्टील में?
customer
32.3s
This cabinet sheet that we get, the GI one.
ये अपना कैबिनेट शीट आता है ना GI वाला।
agent
35.1s
Okay.
अच्छा।
agent
36.2s
Yes, okay.
हां ठीक है।
customer
36.6s
GI sheet.
GI वाला शीट।
agent
38.4s
Sir, your voice is coming very slow. Hello?
सर आपका वॉयस बहोत स्लो आ रहा है। हॅलो?
customer
40.6s
[inaudible] blue sheet.
agent
42.6s
Should I WhatsApp you? Will you send it to me on WhatsApp?
मैं आपको WhatsApp करूं? आप WhatsApp पे भेजोगे मुझे?
customer
45.4s
Okay okay, no problem. Send it.
ओके ओके, कोई नहीं। भेज दीजिए।
agent
46.9s
Okay. Alright. Alright. Thank you sir.
ओके। ठीक है। ठीक है। थैंक यू सर।