Call 21112178851367671 2026-09-04 · Anupreeti Mahadik · 0:59
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 15 turns, clean transcript (0% inaudible) | Hindi | 15 | supply_led (campaign_name:medium) |
Audio: clear: The customer code-switches between Hindi and Gujarati.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.02
confidence high · +6/−6
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified self and company but failed to ask for permission to speak, jumping directly to the purpose of the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook or benefit statement, instead asking directly for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer immediately identified as the wrong contact.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
I wanted to know if you have any requirement for HR coil?
Closure with next step
Okay, I will WhatsApp you, please send me the number.
Summary
The agent contacted MK Engineers and Controls to inquire about HR coil requirements. The customer stated they were the wrong contact and did not handle sheet procurement. The agent and customer agreed that the agent would send a WhatsApp message to receive the correct contact's number.
Coaching
Always ask for permission to speak before asking about requirements; this builds rapport and makes the call less abrupt.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified self and company but failed to ask for permission to speak, jumping directly to the purpose of the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook or benefit statement, instead asking directly for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer immediately identified as the wrong contact. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage. |
| SL5 Qualify | 2 | pass | – | 2.0 | I wanted to know if you have any requirement for HR coil? Agent successfully attempted to qualify for a current requirement, which is the primary intent of this step. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Okay, I will WhatsApp you, please send me the number. Agent secured a clear, committed next step to obtain the correct contact information. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.618 | 13.6s | 8.4s | 37.0s | 3.2s | 225.0 | 0 | 7 | 8 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
4.4s
Hello?
agent
4.9s
Hello, MK Engineers and Controls?
customer
7.0s
Yes ma'am.
agent
8.0s
Uh, ma'am, I am Anupreeti calling from JSW One, Jindal Steel.
अह, मैम मैं अनूप्रीति बात कर रही हूं JSW One से, जिंदल स्टील।
customer
11.6s
Yes, tell me, madam.
हां बोलिए ना मैडम।
agent
13.0s
I wanted to know if you have any requirement for HR coil?
कोई रिक्वायरमेंट हो क्या जानना था आपका HR coil में?
customer
16.0s
No no, right now there is no requirement, madam.
नहीं नहीं, अभी तो कोई नथी रिक्वायरमेंट मैडम।
agent
18.3s
Okay, have you already procured for this month?
अच्छा, ऑलरेडी कर लिया क्या ये मंथ का प्रोक्योर?
customer
20.4s
Yes, I don't do it. I don't do the sheet's work.
हां, हूं नथी करती। हूं शीट नुं नथी करती।
agent
22.9s
Okay.
customer
23.2s
I will send you the number.
मैं आपको नंबर भेजती हूं।
agent
24.8s
Okay, I will WhatsApp you, please send me the number.
ठीक है, मैं आपको WhatsApp करती हूं, आप मुझे नंबर भेज दीजिए प्लीज।
customer
28.1s
Yes yes yes.
हां हां हां।
agent
28.9s
Okay, thank you ma'am.
customer
30.8s
Yes.