Call 34972178963971241 2026-09-17 · Anupreeti Mahadik · 0:49
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 8 turns, clean transcript (0% inaudible) | Marathi | 8 | supply_led (campaign_name:medium) |
Audio: clear: There is some faint, unintelligible speech at the very beginning of the recording before the first transcribed turn.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.30
confidence high · +0/−1
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified herself and the company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead jumping directly to a qualification question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call was terminated by the customer before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
I wanted to ask if there is any requirement for CR.
Summary
The agent introduced herself and JSW One and immediately asked about a requirement for CR. The customer stated they had no need at the moment. The agent then thanked the customer and ended the call without attempting discovery or establishing a next step.
Coaching
After your introduction, always use a supply or price hook to build interest before asking if the customer has a requirement; this will help prevent immediate call shutdowns.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, Anukriti speaking from JSW One. The agent identified herself and the company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | I wanted to ask if there is any requirement for CR. The agent did not provide a supply or price hook, instead jumping directly to a qualification question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call was terminated by the customer before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, so no relevant USPs could be pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | I wanted to ask if there is any requirement for CR. The agent successfully executed the primary intent of this step by asking if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay. Thank you. The agent accepted the customer's 'no requirement' and ended the call without proposing any next step, such as a future callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.674 | 6.2s | 3.0s | 39.8s | 3.1s | 261.3 | 0 | 4 | 4 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Yes, speak.
हा बोला ना.
agent
2.5s
Hello.
customer
3.2s
Yes, speak madam.
हा बोलिए मॅडम.
agent
4.2s
Shri Samarth Enterprises?
श्री समर्थ एंटरप्राइजेस?
customer
5.5s
Hmm, yes speak.
हम्म, हा बोलिए.
agent
6.2s
Sir, Anukriti speaking from JSW One. I wanted to ask if there is any requirement for CR.
सर अनुकृती बोलतीये JSW One मधून. CR ची काही रिक्वायरमेंट आहे का विचारायचं होतं.
customer
9.8s
No madam, not right now.
नाही मॅडम, सध्या नाही.
agent
11.0s
Not right now. Okay. Thank you.
सध्या नाहीये. ठीक आहे. थँक्यू.