Call 21112178843068411 2026-09-03 · Anupreeti Mahadik · 0:52
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 17 turns, clean transcript (0% inaudible) | Hindi | 17 | new_registration (campaign_name:medium) |
Audio: clear: Some background chatter is audible on the customer's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.43
confidence high · +0/−2
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions regarding business type, volume, brands, or payment terms were asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked about a requirement, but after the customer said they had already purchased, no specific callback date was scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a clear next step; no quote was sent, no specific callback was agreed, and no platform walkthrough was scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
No, for now I have ordered the material from another place.
Summary
The agent called a newly registered lead, 'Arbar Siana Traders'. The agent's direct opening question about a requirement confused the customer. Once the context was clarified, the customer stated they had already procured material from another supplier. The agent's attempt to probe for a future need was weak, and the call ended without any defined next step.
Coaching
When a customer has just registered, start by welcoming them and explaining the context of the call before asking for a requirement, as this builds trust and avoids confusion.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The agent opened by immediately asking for a requirement, which is a hard sales opening, not a warm welcome that positions them as a helper. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
The agent only verified the company name ("Arbar Siana Traders?") but failed to ask about procurement city, role, or contact details, hitting only 1 of the 4 required questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions regarding business type, volume, brands, or payment terms were asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The portal was mentioned as the reason for the call ("your name was registered on our portal"), but its benefits were not explained. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent asked about a requirement, but after the customer said they had already purchased, no specific callback date was scheduled. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a clear next step; no quote was sent, no specific callback was agreed, and no platform walkthrough was scheduled. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | No, for now I have ordered the material from another place. |
Okay. Is it done for this month? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.678 | 13.5s | 6.4s | 32.1s | 2.9s | 235.6 | 0 | 9 | 8 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
हॅलो?
agent
1.5s
Hello. Uh Arbar Siana Traders?
हॅलो. अ अरबार सियाना ट्रेडर्स?
customer
3.6s
Yes.
हां.
agent
4.2s
Sir, Anukriti is speaking from JSW One.
सर, अनुकृति बात कर रही हूं JSW One से।
customer
6.6s
Speak.
बोलो।
agent
7.3s
Sir, I wanted to know if you have any requirement for MS steel?
सर, कोई requirement है क्या जानना था आपका MS steel में?
customer
10.5s
Meaning?
मतलब?
agent
11.0s
In HRCR.
HRCR में।
customer
12.5s
[crosstalk] I know.
[crosstalk] पता है मुझे।
agent
13.6s
Hello. Sir, do you deal in sheet metals?
हॅलो. सर, sheet metals में आप deal करते हो क्या?
customer
16.4s
I didn't understand.
मैं समझा नहीं।
agent
17.8s
Sir, your name was registered on our portal.
सर, आप आपका नाम हमारे portal पे registered था।
customer
20.0s
JSW?
agent
20.5s
Yes, of JSW.
हां, JSW के।
customer
21.6s
No, for now I have ordered the material from another place.
नहीं, फिलहाल मैंने दूसरी तरफ से बुलाया मैंने माल।
agent
24.5s
Okay.
अच्छा।
agent
25.0s
Is it done for this month?
यह month का हो गया क्या?