Call 21112178850228551 2026-09-04 · Anupreeti Mahadik · 0:47
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 12 turns, clean transcript (8% inaudible) | Marathi | 12 | new_registration (campaign_name:medium) |
Audio: clear: There is some background chatter on the agent's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.25
confidence high · +0/−2
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked; the call was shut down by the customer before this stage.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
A future need was referenced, but the agent only committed to a vague callback, not a specific date as required.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call did not end with one of the three required closure outcomes; a vague callback is not a valid closure.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent called to check for requirements. The customer stated he had no current need and had already provided information about a future TMT requirement to a previous caller. The agent acknowledged this and agreed to call back in 2-3 months, ending the call.
Coaching
Review the customer's CRM history before calling to acknowledge previous conversations and avoid making the customer repeat information.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The agent did not provide a warm welcome or position as a helper, instead going directly to a requirement check. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Hello, is this Rohit sir speaking? Only the customer's name was verified (1/4 questions); this is below the 'partial' threshold. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked; the call was shut down by the customer before this stage. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The platform and its benefits were not mentioned at all during the call. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | I will call in two-three months. A future need was referenced, but the agent only committed to a vague callback, not a specific date as required. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call did not end with one of the three required closure outcomes; a vague callback is not a valid closure. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.623 | 13.4s | 8.1s | 25.5s | 4.3s | 277.6 | 0 | 6 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Brother, good afternoon [inaudible] hello.
दादा, good afternoon [inaudible] हॅलो.
agent
2.6s
Hello, is this Rohit sir speaking?
हॅलो रोहित सर बोलताय?
customer
4.0s
Yes.
हो.
agent
4.4s
Sir, this is Anukriti speaking from JSW One.
सर अनुकृती बोलतीये JSW One मधून.
customer
6.3s
Yes.
हा.
agent
6.7s
Sir, I wanted to ask if you have any requirement for MS steel?
सर काय requirement आहे का विचारायचं होतं तुम्हाला MS steel मध्ये?
customer
10.0s
No, no.
नाही नाही.
agent
10.6s
I think you need TMT bars after two-three months.
तुम्ही मला वाटतं TMT bars तुम्हाला दोन-तीन महिन्यानंतर हवंय.
agent
13.1s
Apart from that, there is no other requirement, right sir?
त्याच्या व्यतिरिक्त काय अजून requirement नाहीये ना सर?
customer
15.1s
No, no. I told you earlier, didn't I? Some other sir had called, I told him.
नाही नाही. तुम्हाला सांगितलं होतं ना मागशी. कोणत्या दुसऱ्या सरांनी कॉल केलता त्यांना बोललो.
agent
18.6s
Yes, yes, another one. Okay, okay. Will do. I will call in two-three months.
हा हा दुसरं. ठीक आहे, ठीक आहे. चालेल. दोन-तीन महिन्यांनी कॉल करते.
customer
22.0s
Yes.
हा.