Call 21112178849946571 2026-09-04 · Anupreeti Mahadik · 2:12
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 31 turns, clean transcript (0% inaudible) | Marathi | 31 | new_registration (campaign_name:medium) |
Audio: clear: Slight background noise, including a child's voice at times, but it does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.05
confidence high · +4/−3
from 12 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
First opportunity identified
The customer had no immediate need, and the agent set a vague callback for 'in fifteen days' instead of a specific date.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with a vague promise to call back 'in fifteen days,' not a specific, confirmed next step like a quote or scheduled walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
−1.0 pts
Warm welcome opener
The opener was a direct sales question, not a warm welcome acknowledging the customer's new registration.
How Sajal Bhaskar did it on a
10.0/10 call —
आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था, तो थोड़ा जानना था मतलब आपका सिर्फ ट्रेडिंग का ही काम है कि और भी चीजें हैं?
did well
Full discovery (8 Qs)
How much coil do you need monthly?
Summary
The customer, a roll forming machine manufacturer, confirmed he had registered but has no immediate requirement as he just placed an order. The agent performed good discovery, learning his monthly need is 4-5 tons of slit coil and he pays in advance. However, the agent failed to educate the customer on the platform's value or set a specific next step, ending with a vague promise to call back in 15 days.
Coaching
Your discovery questions were good, but remember to open by welcoming the customer for registering on the platform and close by setting a specific, dated next step like a callback or a quote for their usual material.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 | Sir, Alopi speaking here from JSW One. I wanted to ask if you have any requirement for MS Steel. The opener was a direct sales question, not a warm welcome acknowledging the customer's new registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
Only the customer's name was verified; procurement city, role in procurement, and best contact details were not asked. |
| NR3 Full discovery (8 Qs) | 3 | full | 6 | 3.0 | How much coil do you need monthly? Agent successfully covered business type, application, monthly tonnage, current brands, and payment terms. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any of the platform's value propositions like transparent pricing, test certificates, or stockyard availability. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The customer had no immediate need, and the agent set a vague callback for 'in fifteen days' instead of a specific date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended with a vague promise to call back 'in fifteen days,' not a specific, confirmed next step like a quote or scheduled walkthrough. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | handled | Another one, for now it's another one, madam, right now. |
Okay, it's another one? We provide JSW, we also provide Tata, we also provide AMNS. We can do it as per your requirement. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.594 | 37.9s | 25.9s | 68.2s | 7.6s | 254.9 | 0 | 16 | 15 | 9 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.5s
Hello?
हॅलो?
customer
1.3s
Hello.
हॅलो.
agent
2.0s
Is Sunil Chavan Sir speaking?
सुनील चव्हाण सर बोलताय?
customer
3.6s
Hmm.
हम्म.
agent
4.2s
Sir, Alopi speaking here from JSW One. I wanted to ask if you have any requirement for MS Steel.
सर आलोपी इथे बोलतीये JSW One मधून. तुमची काय रिक्वायरमेंट आहे का MS Steel मध्ये विचारायचं होतं.
customer
8.6s
Um, not right now, madam, I have placed an order.
अं असं सध्याला नाही मॅडम, घेतलेलं आहे ऑर्डर मी.
agent
11.4s
You have taken it? Sir, are you in manufacturing?
घेतली आहे का? तुम्ही सर मॅन्युफॅक्चरिंग मध्ये आहे का?
customer
13.9s
Yes.
हो.
agent
14.6s
What do you manufacture?
काय मॅन्युफॅक्चर करता?
customer
15.9s
Roll forming machine. Roll forming machine.
रोल फार्मिंग मशीन. रोल फार्मिंग मशीन.
agent
19.0s
And sir, meaning, do you use JSW's or do you use some other grade?
आणि सर म्हणजे JSW चं वापरता का दुसरं कुठलं ग्रेड युज करता?
customer
22.1s
Another one, for now it's another one, madam, right now.
दुसरं सध्याला तर दुसरं आहे मॅडम आता सध्या.
agent
24.3s
Okay, it's another one? We provide JSW, we also provide Tata, we also provide AMNS. We can do it as per your requirement.
अच्छा, दुसरं आहे का? आपण JSW देतो, Tata पण देतो, AMNS पण देतो. तुमची जशी रिक्वायरमेंट असेल तसं करू शकतो आपण.
customer
29.5s
Ours is slit coil, madam.
आपलं slit coil राहते मॅडम.
agent
31.5s
Okay. We provide coil, sir.
अच्छा. Coil देतो ना सर आपण.
customer
33.5s
Hmm hmm.
हम्म हम्म.
agent
34.5s
How much coil do you need monthly?
Monthly किती लागतो तुम्हाला coil?
customer
36.8s
Um, now, while manufacturing, I need four-five tons, but again, if we provide it to the next customer and they ask for it, then we provide it.
अं आता मी अं मॅन्युफॅक्चरिंग करताना मला लागते चार-पाच टन लागतात पण परत पुढच्या कस्टमरला आम्ही प्रोव्हाइड करून दिले त्यांनी मागितलं तर आम्ही प्रोव्हाइड करून देतो.
agent
44.2s
Understood, understood sir.
समजलं, समजलं सर.
customer
45.7s
Yes.
हो.
agent
46.2s
Okay sir. If there is a requirement sometime, let me know. Our HR is four-five tons and CR is three tons MOQ. Hmm hmm. So and and sir, do you deal on credit or in advance?
ठीक आहे सर. कधी रिक्वायरमेंट असेल तर सांगा. आपलं HR चं चार-पाच टन आहे आणि CR चं तीन टन आहे MOQ. हम्म हम्म. तर आणि आणि तुम्ही सर क्रेडिटवर डील करता का ऍडव्हान्समध्ये?
customer
54.2s
Um, I do it in advance, madam. Now on credit, no, they don't give that much now because ours is stuck everywhere. That's why not.
अं ऍडव्हान्समध्ये करतो ना मॅडम. आता क्रेडिटवर हा नाही देत तेवढं आता कारण का सगळीकडे अडकून बसलेलं आहे आपलं. म्हणून नाही.
agent
59.2s
Correct.
बरोबर.
customer
100.5s
Okay, okay.
चालेल, चालेल.
agent
101.4s
Okay sir. Um, I will call you again in fifteen days. If there is a requirement, let me know.
ठीक आहे सर. अं मी तुम्हाला एक पंधरा दिवसांनी परत एकदा कॉल करते. रिक्वायरमेंट असेल तर सांगा मला.
customer
105.1s
Okay, okay, it's fine.
ठीक आहे, ठीक आहे, चालेल.
agent
106.3s
I'll also WhatsApp you. You save that number.
WhatsApp पण करून ठेवते. तुम्ही नंबर सेव्ह करून ठेवा तो.
customer
108.9s
Okay, okay.
ठीक, ठीक.
agent
109.6s
Okay. Okay. Fine. Thank you.
ओके. ओके. चल. थँक्यू.
customer
111.8s
Okay.
ओके.
agent
112.3s
Okay.
ओके.