21112178850144911 · Call

Call 21112178850144911 2026-09-04 · Anupreeti Mahadik · 0:42

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_Inte_MFG_M1_3_NoEnq_Sep26	No_requirement	full conversation 8 turns, clean transcript (0% inaudible)	Hindi	8	new_registration (campaign_name:medium)

Audio: clear: There is a slight echo on the customer's side.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

0.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

1 /4 flags

segment: trader

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.56

confidence high · +0/−6 from 2 hits
0.6*lexical + 0.4*prior

rejection

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) No discovery questions were asked as the customer immediately shut down the conversation.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−2.0 pts First opportunity identified When the customer said 'no requirement', the agent did not attempt to schedule a specific callback date for a future opportunity.

How Sajal Bhaskar did it on a 10.0/10 call —

I will call you tomorrow afternoon after 12 or 1 o'clock.

−2.0 pts Closure - one of three outcomes The call ended with a simple 'thank you' and no defined next step like a quote, callback, or walkthrough.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

Summary

The agent called a newly registered lead, 'M G Traders'. The customer immediately stated they had no current requirement and effectively ended the call. The agent accepted the brush-off without attempting any discovery or scheduling a future follow-up.

Coaching

When a customer immediately says 'no requirement', you must still attempt to ask when a better time to call back would be, instead of immediately ending the call.

Missed: NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Evidence from the transcript
NR1 Warm welcome opener	1	fail	–	The opener was a standard identification, not a warm welcome that acknowledges the new registration or positions the agent as a helper.
NR2 Verify basic profile (4 Qs)	1	fail	1	Am I speaking with M G Traders? Only one of the four required basic profile questions was attempted before the call was terminated by the customer.
NR3 Full discovery (8 Qs)	3	fail	0	No discovery questions were asked as the customer immediately shut down the conversation.
NR4 Platform education	1	fail	–	The call ended before any platform education could be attempted.
NR5 First opportunity identified	2	fail	–	When the customer said 'no requirement', the agent did not attempt to schedule a specific callback date for a future opportunity.
NR6 Closure - one of three outcomes	2	fail	–	The call ended with a simple 'thank you' and no defined next step like a quote, callback, or walkthrough.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.587	4.4s	3.1s	34.5s	2.0s	too short	0	4	4	1

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

1.8s

Hello.

agent

2.9s

Hello.

customer

3.6s

Hello.

agent

4.5s

Am I speaking with M G Traders?

एम जी ट्रेडर्स में बात हो रहा है?

customer

6.1s

Yes, speak.

हां बोलो।

agent

6.8s

Sir, this is Anushree speaking from JSW One.

सर, अनुश्री की बात कर रही हूं JSW One से।

customer

9.0s

No madam, there is no requirement right now.

नहीं मैडम अभी कोई requirement नहीं।

agent

11.3s

Okay, thank you.