Call 21112178956002632 2026-09-16 · Anupreeti Mahadik · 1:06
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 21 turns, clean transcript (0% inaudible) | Marathi | 21 | supply_led (campaign_name:medium) |
Audio: clear: Some background office noise is present but does not hinder transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.12
confidence high · +0/−1
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified herself and the company but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook, instead asking directly for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked after the customer raised an initial objection.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
price
Your rates just don't match. The traders in Taloja give lower rates than you.
Summary
The customer immediately raised a price objection, comparing JSW's rates unfavorably to local traders. The customer then asked for a price on a specific GI sheet. The agent did not follow the pitch structure, mishandled the objection, and ended the call with a vague promise to check the rate.
Coaching
When a customer opens with a price objection, acknowledge it but pivot back to the script to understand their needs before discussing price; use the 'landed cost' argument to counter comparisons with traders.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, this is Anupriya speaking from JSW One. The agent identified herself and the company but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Sir, I wanted to ask if you have any requirement for GI sheets. The agent did not lead with a supply or price hook, instead asking directly for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked after the customer raised an initial objection. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was performed. |
| SL5 Qualify | 2 | fail | – | 0.0 | What is the rate for 0.30? Regular spangle 80 GSM. Although the customer specified a material, the agent did not capture the full requirement details (qty, width, location, delivery date). |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay, I'll check and tell you. The call ended with a vague promise, not a committed next step with a specific timeline. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | Your rates just don't match. The traders in Taloja give lower rates than you. |
Oh, the ones from Taloja? Yours was rejected last time, right? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.599 | 16.9s | 11.3s | 37.8s | 3.0s | 252.1 | 0 | 10 | 11 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.9s
Hello.
हॅलो.
customer
1.6s
Hello.
हॅलो.
customer
2.2s
Yes.
हा.
agent
2.5s
Is this Rishikesh Mohite sir speaking?
ऋषिकेश मोहिते सर बोलतात?
customer
4.1s
Yes, speaking.
हो बोलतोय.
agent
5.0s
Sir, this is Anupriya speaking from JSW One.
सर अनुप्रिया बोलतेय JSW One मधून.
customer
7.3s
Yes, tell me.
हा बोला.
agent
8.0s
Sir, I wanted to ask if you have any requirement for GI sheets.
सर काही requirement आहे का म्हणजे विचारायचं होतं GI sheet मध्ये.
customer
10.7s
Your rates just don't match. The traders in Taloja give lower rates than you.
तुमचे तुमचे rate च जुळत नाहीत. तळोजाचे traders तुमच्यापेक्षा कमी rate देतात.
agent
14.8s
Oh, the ones from Taloja?
अच्छा, तळोजा वाले का?
customer
16.3s
Yes, yes.
हा हा.
agent
17.0s
Yours was rejected last time, right?
तुमचं मागच्या वेळी reject झालेलं होतं बरोबर.
customer
19.5s
Not rejected, I...
Reject नाही मी...
agent
20.3s
Meaning, yes...
म्हणजे हा...
customer
21.6s
Yes.
हो.
agent
22.5s
Okay sir, if there is any requirement, let me know. The prices have changed now anyway.
ठीक आहे सर, काही असेल requirement तर सांगा. Prices आता change झालेत तसे पण.
customer
25.7s
What has happened? What is the rate for 0.30? Regular spangle 80 GSM.
काय झालंय? 0.30 चा rate काय झालाय? Regular spangle 80 GSM.
agent
29.3s
I'll tell you. Point three thickness?
मी सांगते तुम्हाला. Point three चा thickness?
customer
31.2s
Yes. 0.30.
हा. 0.30.
agent
32.3s
0.30. Okay, I'll check and tell you.
0.30. ठीक आहे मी check करून सांगते.
customer
34.9s
Okay.
हो.