Call 21112178954197191 2026-09-16 · Anupreeti Mahadik · 0:51
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 9 turns, clean transcript (0% inaudible) | English | 9 | supply_led (campaign_name:medium) |
Audio: clear: The customer's voice is slightly distant compared to the agent's. There is some background chatter on the customer's side at the end of the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.17
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead jumping directly to a qualification question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the call was terminated before this stage was reached.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No USPs were pitched as the call ended prematurely.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
Uh sir, this is Anupriti from JSW One.
Qualify
Uh, I wanted to inquire whether you are having any requirement in GPGI.
Summary
The agent introduced herself and immediately asked for a requirement, skipping the hook. The customer stated they had no current need and complained that a previous inquiry with JSW One was never responded to. The agent acknowledged this and ended the call without addressing the complaint or setting a future follow-up.
Coaching
When a customer mentions a past service failure like 'nobody responded', you must address it by apologizing and asking for details to rebuild trust, instead of ending the call.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Uh sir, this is Anupriti from JSW One. Agent greeted, used the company name, and identified herself, and the customer gave implicit permission to proceed. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead jumping directly to a qualification question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the call was terminated before this stage was reached. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the call ended prematurely. |
| SL5 Qualify | 2 | pass | – | 2.0 | Uh, I wanted to inquire whether you are having any requirement in GPGI. Agent successfully asked if a current requirement existed. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Agent ended the call with 'Okay. Thank you.' and did not establish any next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.632 | 9.1s | 5.3s | 36.6s | 3.6s | 197.8 | 0 | 5 | 4 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.9s
Hello.
customer
2.0s
Yes?
agent
2.9s
Uh, Kiran Engineering and Trading?
customer
4.8s
Yes?
agent
5.5s
Uh sir, this is Anupriti from JSW One.
customer
8.0s
Tell me, ma'am.
agent
9.2s
Uh, I wanted to inquire whether you are having any requirement in GPGI.
customer
13.2s
But I when I had, nobody responded, ma'am. Right now I have none.
agent
17.2s
Okay. Thank you.