Call 21112178834895911 2026-09-02 · Anupreeti Mahadik · 0:47
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | new_registration (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.46
confidence high · +0/−3
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent did not attempt any discovery to understand the customer's business.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
When the customer stated no current requirement, the agent did not attempt to schedule a specific callback date.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call was terminated without achieving any of the required closure outcomes (quote, specific callback, or walkthrough).
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent called a new registrant, 'Irfania Traders'. The agent immediately asked for a requirement in sheet metal (HRCR). The customer stated they had no current need, and the agent accepted this and ended the call without attempting any discovery or scheduling a future follow-up.
Coaching
On a new registration call, your primary goal is to welcome the customer and understand their business; don't jump straight to asking for a requirement. You must follow the script structure to build a profile before trying to sell.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 | I wanted to know if there is any requirement, sir, in sheet metal. The agent opened with a direct sales question instead of a warm welcome positioning them as a helper for a new registrant. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The agent did not ask any of the four required profile verification questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The agent did not attempt any discovery to understand the customer's business. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The platform's benefits were not explained as no discovery was conducted. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | No, currently there is no such requirement. If there is, I will tell you. When the customer stated no current requirement, the agent did not attempt to schedule a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Okay sir. That's fine. Thank you. The call was terminated without achieving any of the required closure outcomes (quote, specific callback, or walkthrough). |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.605 | 7.5s | 4.9s | 34.6s | 2.0s | 264.0 | 0 | 5 | 5 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello
हेलो
agent
1.7s
Hello, Irfania Traders?
हेलो इरफानिया ट्रेडर्स?
customer
3.0s
Yes, speak.
हां बोलिए।
agent
3.7s
Sir, Anupriya is speaking from JSW One.
सर, अनुप्रिया बात कर रही JSW One से।
customer
5.8s
Yes?
जी?
agent
6.7s
I wanted to know if there is any requirement, sir, in sheet metal.
कोई requirement है क्या जानना था सर, sheet metal में।
customer
9.1s
In sheet metal?
Sheet metal में?
agent
10.1s
Yes, meaning in HRCR.
हां मतलब HRCR में।
customer
13.6s
No, currently there is no such requirement. If there is, I will tell you.
नहीं, फिलहाल ऐसा कोई requirement नहीं है। रहेगी तो मैं बोलता हूं।
agent
16.7s
Okay sir. That's fine. Thank you.
ठीक है सर। चलेगा। Thank you.