Call 34972178377241640 2026-07-11 · ankit mistry · 2:12
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | Call_back_later | full conversation 26 turns, clean transcript (0% inaudible) | Gujarati | 26 | customer_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.50
confidence high · +14/−1
from 12 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Only asked about product/grade and quantity; missed thickness/width, location, and timeline before the call was redirected.
How sudeeps did it on a
9.0/10 call —
The inquiry you have created now, sir, is for CR material. Do you need exactly CR or galvanize?... .7, 1250 or 1220... This 5-ton coil... In Surat, this one, right... And pincode 394210, correct?... Just tell me when you want to take it.
−2.0 pts
Closure with price & timeline
The call was correctly redirected to a callback before price or stock could be discussed, so this step was not attempted.
How sudeeps did it on a
9.0/10 call —
I will send you the quotation, sir. But the thing is, we will have to place its order today itself because the prices are valid for today.
−1.0 pts
Discovery (5 Qs, woven naturally)
Successfully discovered the end application (barrels) and monthly tonnage, meeting the threshold for a partial pass.
How Aditya Pandey did it on a
8.5/10 call —
where is its application used?... Sir, how much do you require monthly?... which material do you generally need for that?... So are you taking this on credit, sir, the one from SAIL and BSP?
did well
Opener acknowledges platform submission
[10s] AGENT: Sagar bhai, I believe you recently registered your business, Vantage Chemical Industries Private Limited, on our JSW's digital portal two
No unnecessary re-pitching
The transcript shows the agent moved directly from the opener to discovery questions without any unnecessary pitching.
Summary
The agent contacted a lead who had registered on the portal two months prior, discovering they manufacture barrels with a monthly requirement over 100 MT. The agent learned he was speaking to a store employee, not the decision-making purchase manager. He correctly pivoted the call to schedule a follow-up with the right person on Monday.
Coaching
When you discover you're speaking to the wrong person, you correctly pivot to a callback; also try to get the correct contact's name and number to ensure the next call connects.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | [10s] AGENT: Sagar bhai, I believe you recently registered your business, Vantage Chemical Industries Private Limited, on our JSW's digital portal two months ago, right? The agent correctly opened by referencing the customer's prior registration on the digital portal. |
| CL2 Revalidate every field | 3 | fail | 2 | 0.0 |
Only asked about product/grade and quantity; missed thickness/width, location, and timeline before the call was redirected. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | partial | 2 | 1.0 | [18s] AGENT: ...what is the exact nature of your business? ... [30s] AGENT: ...what would be your monthly consumption of both, quantity wise, in steel? Successfully discovered the end application (barrels) and monthly tonnage, meeting the threshold for a partial pass. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call was correctly redirected to a callback before price or stock could be discussed, so this step was not attempted. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | The transcript shows the agent moved directly from the opener to discovery questions without any unnecessary pitching. Agent correctly avoided re-pitching and focused on discovery, respecting the platform submission. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.697 | 41.7s | 18.1s | 72.2s | 7.0s | 299.3 | 0 | 13 | 13 | 10 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello.
હેલો.
agent
1.7s
Hello, am I speaking with Sagar ji? Sagar Patel?
હેલો, સાગરજી વાત કરે છે? સાગર પટેલ?
customer
4.0s
Yes, Sagar speaking.
હા, સાગર બોલું.
agent
5.2s
Sagar bhai, good evening. I am Ankit speaking from JSW Steel. From Jindal Steel's head office.
સાગરભાઈ, good evening. હું અંકિત વાત કરું છું JSW Steel માંથી. Jindal Steel ના head office.
customer
9.4s
Yes sir.
હા સર.
agent
10.1s
Sagar bhai, I believe you recently registered your business, Vantage Chemical Industries Private Limited, on our JSW's digital portal two months ago, right?
સાગરભાઈ, I believe recently તમે અમારા JSW ના digital portal પર તમારો જે business છે, Vantage Chemical Industries Private Limited, એ account તમે બે મહિના પહેલા registration કરાવ્યું તું, right?
customer
17.4s
Yes sir.
હા સર.
agent
18.3s
Okay, great. So first, can I ask what is the exact nature of your business? As in, do you do some manufacturing or, you know, are you in fabrication or something else?
Okay, great. તો પહેલા હું પૂછી શકું છું અમારો તમારો exact nature of your business શું છે? As in તમે કઈ manufacturing કરો છો કે you know fabrication of માં છો કે બીજું કઈ?
customer
23.9s
It's barrel industries, barrel industries.
Barrel industries છે, barrel industries.
agent
25.6s
Barrel, oh, you make barrels. Okay. Then you must mostly need MS in HR and CR material to make it?
Barrel, અચ્છા તમે barrel બનાવો છો. Okay. તો તો પછી તમને મોટા ભાગે એની અંદર MS માં HR અને CR લાગતું હશે બનાવવા માટે material?
customer
29.6s
Yes.
હા.
agent
30.4s
Okay, great. So sir, what would be your monthly consumption of both, quantity wise, in steel?
Okay, great. તો સર, બંનેનું તમારું monthly consumption કેટલું હશે quantity wise steel માં?
customer
34.3s
Uh, for monthly, sir, I will have to check now.
અ monthly તો સર હવે જોવું પડશે.
agent
36.1s
Roughly, whatever estimate you have, like 100 ton, 200 ton or 50 ton.
Roughly જે તમને અંદાજો હોય, like 100 ton, 200 ton યા 50 ton.
customer
38.3s
Yes, it's definitely above 100, 150.
હા, 100, 150 ની ઉપર તો ખરું જ.
agent
40.5s
Oh, above 100, 150 tons... okay, great. And in that, for the MS you use, the HR, is it E250 or do you take E350 grade?
અચ્છા, 100, 150 ton થી ઉપર તો... okay, great. અને એમાં MS માં તમે જે HR વાપરો છો એ E250 હોય છે કે E350 grade તમે લો છો?
customer
45.5s
Sir, I don't have that much of an idea, but my purchase manager had done the login. I am in the store. My purchase manager had done the login, yes.
સર એટલો બધો મને idea નહીં પણ મારા purchase manager એ login કરાવ્યું હતું. હું તો store માં છું. મારા purchase manager એ login કર્યું હતું, હા.
agent
51.1s
Oh, okay. So do you handle this project, or does that other person handle it?
ઓહ, okay. તો આ project નું તમે સંભાળો છો કે પછી એ જે બીજા માણસ છે એ સંભાળે છે?
customer
54.4s
That other person, he handles it. But he is on leave today.
એ બીજા માણસ છે ને, એ સંભાળે છે. પણ એ આજે રજા પર છે.
agent
57.1s
Oh, is that so. Okay. Then on Monday, I will give them your contact.
અચ્છા, એવું છે. Okay. તો હું સોમવારે એમને તમારો contact આપી દઈશ.
agent
59.6s
Sure, do one thing, shall I call you back around 11:00 on Monday, if that's okay? Because...
Sure, એક કામ કરો, સોમવારે 11:00 વાગે આસપાસ તમને call back કરું, એવું હોય તો? કારણ કે...
customer
62.1s
Okay, okay, sir. Okay, sir. Yes.
Okay, okay, sir. Okay, sir. હા.
agent
63.7s
Okay, done, sir. Thank you.
customer
64.8s
Okay, sir. Thank you.
agent
66.3s
Yeah.
customer
68.3s
Hello.
હેલો.