Call 34972178426732060 2026-07-17 · ankit mistry · 2:27
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | Call_back_later | full conversation 34 turns, clean transcript (9% inaudible) | Gujarati | 34 | customer_led (campaign_name:medium) |
Audio: clear: There is some background chatter on the agent's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.47
confidence high · +6/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent only asked about the product (GL); did not validate thickness, width, quantity, location, or timeline before the call ended.
How sudeeps did it on a
9.0/10 call —
The inquiry you have created now, sir, is for CR material. Do you need exactly CR or galvanize?... .7, 1250 or 1220... This 5-ton coil... In Surat, this one, right... And pincode 394210, correct?... Just tell me when you want to take it.
−2.0 pts
Closure with price & timeline
The call was ended by the customer before the agent could provide a price, confirm stock, or state a timeline for a quote.
How sudeeps did it on a
9.0/10 call —
I will send you the quotation, sir. But the thing is, we will have to place its order today itself because the prices are valid for today.
−1.0 pts
Discovery (5 Qs, woven naturally)
Agent successfully asked about the end application (manufacturing solar plates) and monthly tonnage, meeting the threshold for a partial pass.
How Aditya Pandey did it on a
8.5/10 call —
where is its application used?... Sir, how much do you require monthly?... which material do you generally need for that?... So are you taking this on credit, sir, the one from SAIL and BSP?
habit You did 78% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener acknowledges platform submission
Uh sir, I believe two months ago you had registered this business of yours, Murlidhar Enterprise, on our Jindal's digital portal.
No unnecessary re-pitching
So as a manufacturer, do you do steel work in this? Meaning, you consume steel?
Summary
The agent re-engaged a customer who had registered on the platform three months prior. The agent identified the customer is a manufacturer of solar plates using GL material. Before discovery could be completed, the customer stated they were in a meeting and would call back later, to which the agent agreed.
Coaching
Your opening monologue was nearly 20 seconds long; try to get to your first question in under 10 seconds to keep the customer engaged.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Uh sir, I believe two months ago you had registered this business of yours, Murlidhar Enterprise, on our Jindal's digital portal. Agent correctly opened by referencing the customer's past registration on the digital platform. |
| CL2 Revalidate every field | 3 | fail | 1 | 0.0 | Then brother, you would mostly need GL material in this? Agent only asked about the product (GL); did not validate thickness, width, quantity, location, or timeline before the call ended. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | partial | 2 | 1.0 | what would your work be in it? As in, do you do some trading or do you have some manufacturing? ... So what would be your monthly consumption of GL, quantity-wise in steel? Agent successfully asked about the end application (manufacturing solar plates) and monthly tonnage, meeting the threshold for a partial pass. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call was ended by the customer before the agent could provide a price, confirm stock, or state a timeline for a quote. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | So as a manufacturer, do you do steel work in this? Meaning, you consume steel? Agent did not re-pitch the entire portfolio and instead focused the conversation on the customer's specific needs. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.781 heavy | 96.4s | 27.1s | 23.5s | 43.5s | 166.8 | 1 | 17 | 17 | 15 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
1.5s
Hello? Murlidhar Enterprises?
customer
3.3s
Yes, speak.
હા બોલો.
agent
4.8s
Uh sir, good morning. I am Ankit Mistry speaking, from JSW Steel, Jindal Steel Mumbai head office.
અ સાહેબ ગુડ મોર્નિંગ. હું અંકિત મિસ્ત્રી વાત કરું છું, JSW સ્ટીલ માંથી, જિંદાલ સ્ટીલ મુંબઈ હેડ ઓફિસ.
customer
10.5s
Yes yes sir, speak.
હા હા સાહેબ બોલો.
agent
11.7s
Uh sir, I believe two months ago you had registered this business of yours, Murlidhar Enterprise, on our Jindal's digital portal. But then it's been almost three months and we haven't received any serious requirement from your end. So I just called you regarding that, to know and understand what issues we are facing here or if, you know, there are any challenges or concerns from your end, regarding pricing or regarding material, due to which we haven't been able to start any business with you yet, in steel supply?
અ સાહેબ, I believe બે મહિના પહેલા તમે અમારા જિંદાલના ડિજિટલ પોર્ટલ પર તમારો આ જે બિઝનેસ છે ને, મુરલીધર એન્ટરપ્રાઇઝ, એ અકાઉન્ટ આપણે રજીસ્ટ્રેશન કરાવ્યું હતું. But then ઓલમોસ્ટ એને ત્રણેક મહિના જેવું થઈ ગયું છે અમને તમારા એન્ડથી કોઈ સિરિયસ રિક્વાયરમેન્ટ આવી નથી. તો બસ એના રિગાર્ડિંગ મેં તમને ફોન કર્યો છે, જાણવા માટે અને સમજવા માટે કે અહીંયા આપણે શું ઇસ્યુસ ફેસ કરી રહ્યા છીએ કે પછી you know, કોઈ ચેલેન્જ યા કન્સર્ન છે તમારા એન્ડથી, પ્રાઇઝિંગના રિગાર્ડિંગ કે મટીરીયલના રિગાર્ડિંગ, જે કારણે હજુ સુધી અમને કઈ બિઝનેસ તમારી જોડે શરૂ નથી કરી શક્યા, સ્ટીલ સપ્લાયમાં?
customer
30.5s
No sir, that's true but I have gone out to another village.
ના સાહેબ, વાત સાચી પણ હું એક બીજા ગામથી બહાર નીકળી ગયો.
agent
35.0s
Okay okay.
ઓકે ઓકે.
customer
35.5s
So I couldn't pay any attention.
એટલે મેં કઈ ધ્યાન નથી દઈ શક્યો.
agent
37.0s
Oh, is that so. So ideally, this business of yours, Murlidhar Enterprises, what would your work be in it? As in, do you do some trading or do you have some manufacturing?
અચ્છા એવું છે. તો આઇડિયલી તમારો આ જે બિઝનેસ છે મુરલીધર એન્ટરપ્રાઇઝસ, એમાં તમારું કામકાજ શું હશે? એઝ ઇન તમે કઈ ટ્રેડિંગ કરો છો કે કઈ તમારું મેન્યુફેક્ચરિંગ છે?
customer
42.0s
Manufacturing.
મેન્યુફેક્ચરિંગ.
agent
43.5s
It's manufacturing. Okay.
મેન્યુફેક્ચરિંગ છે. ઓકે.
customer
44.5s
Manufacturing.
મેન્યુફેક્ચરિંગ.
agent
45.0s
So as a manufacturer, do you do steel work in this? Meaning, you consume steel?
તો એઝ અ મેન્યુફેક્ચરર તમે સ્ટીલનું તમે કામકાજ કરો છો આની અંદર? એટલે સ્ટીલ તમે કન્ઝ્યુમ કરો છો?
customer
47.5s
Yes, yes. I make all the plates for solar.
હા જી હા જી. સોલરના સોલરની બધી પ્લેટો બનાવું છું.
agent
50.0s
Oh okay, you make solar panels and all? The plates that come for panels, okay.
ઓહ ઓકે, તમે સોલાર પેનલનું પેનલ્સને બધી બનાવો છો? પેનલ્સની જે પ્લેટો આવે, ઓકે.
customer
52.5s
Yes.
હા જી.
agent
53.5s
Then brother, you would mostly need GL material in this?
તો તો ભાઈ તમને આની અંદર મોટા ભાગે GL લાગતું હશે મટીરીયલ?
customer
55.5s
Yes, GL GL.
હા GL GL.
agent
56.0s
GL GL.
customer
56.5s
GL GL.
agent
57.0s
Okay. So what would be your monthly consumption of GL, quantity-wise in steel?
ઓકે. તો GL નું તમારું મંથલી કન્ઝમ્પશન કેટલું હશે ક્વોન્ટિટી વાઇઝ સ્ટીલમાં?
customer
100.5s
[inaudible]
agent
102.5s
Hello?
હેલો?
customer
103.5s
Monthly sir, for me fifteen...
મંથલી સર મારે પંદર...
agent
105.0s
Sir, what is your, what is your good name? So sorry, the name is not mentioned in the records.
સાહેબ આપણું, આપણું શુભ નામ શું છે? સો સોરી, હિસાબમાં નામ મેન્શન નથી.
customer
107.5s
[inaudible]
agent
109.5s
Hello?
હેલો?
customer
110.0s
Deep Deep Deep.
દીપ દીપ દીપ.
agent
111.5s
Deep okay. Oh Deep, okay. Deep bhai, your voice was cutting out. I was asking what would be your monthly consumption of GL in steel?
દીપ ઓકે. અચ્છા દીપ, ઓકે. દીપભાઈ, તમારો અવાજ કપાઈ ગયો છે. હું એ પૂછતો તો કે GL નું તમારું મંથલી કન્ઝમ્પશન કેટલું હશે સ્ટીલમાં?
customer
116.5s
[inaudible]
agent
119.0s
Sorry?
customer
119.5s
Sir, if it's okay, can I call you at four o'clock? I am in a meeting right now.
સર એવું હોય તો તમને ચાર વાગે કોલ કરું? હું અત્યારે મીટિંગમાં આવું છું.
agent
122.5s
Oh oh. Oh oh okay okay no problem. Sure sure. You call at four o'clock, that's fine. Okay.
અચ્છા અચ્છા. ઓહ ઓહ ઓકે ઓકે કઈ વાંધો નહિ. સ્યોર સ્યોર. તમે ચાર વાગે ફોન કરજો, ચાલશે. ઓકે.
customer
125.0s
Yes yes yes.
હા હા હા.