Call 34972178548890550 2026-07-31 · Ganesh · 2:24
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | General Enquiry | full conversation 23 turns, clean transcript (0% inaudible) | English | 23 | customer_led (campaign_name:medium) |
Audio: clear: The call begins with an automated IVR/operator system before connecting to the customer.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
1
/4 flags
geo: policy_excluded
3 · Supply
US
not_in_stockyard
No JSW One stockyard in customer's city (Vizag). Freight from nearest yard (Vijayawada) makes pricing uncompetitive.
4 · Sentiment
the CUSTOMER
+0.42
confidence high · +10/−1
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent did not attempt to revalidate any of the required fields like product, quantity, or location.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
Agent did not ask any of the five discovery questions; the conversation was immediately diverted by the customer's price objection.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
Agent did not provide a price or timeline for a current need, instead deferring contact until a future yard is operational.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
objection
The customer raised 1 objection
you did not answer:
price
Actually, we're getting a price, better price from a local dealer.
did well
Opener acknowledges platform submission
Yeah, sir, actually I'm registering on from T&Q Engineering in our website, right? Like two years back.
No unnecessary re-pitching
So earlier the problem was like, sir, we used to, you know, supply our material through sellers. But right now we have started our own yard.
Summary
The agent performed a re-engagement call to a customer who had registered two years prior. The customer immediately objected, stating they get better prices from a local dealer due to high freight costs from JSW's nearest yard. The agent acknowledged this was a current limitation and promised to follow up once a JSW yard opens in the customer's city (Vizag), effectively parking the lead.
Coaching
When a customer raises an immediate objection, acknowledge it, but try to pivot back to discovery to understand their full requirement before conceding the opportunity.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Yeah, sir, actually I'm registering on from T&Q Engineering in our website, right? Like two years back. Agent correctly referenced the customer's past registration on the JSW One platform. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
Agent did not attempt to revalidate any of the required fields like product, quantity, or location. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
Agent did not ask any of the five discovery questions; the conversation was immediately diverted by the customer's price objection. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 | Once we'll start our yard in Vizag, I'll, you know, I'll just give you a heads up that we are going to start. Agent did not provide a price or timeline for a current need, instead deferring contact until a future yard is operational. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | So earlier the problem was like, sir, we used to, you know, supply our material through sellers. But right now we have started our own yard. Agent did not re-pitch the portfolio and focused only on the new stockyard model relevant to the customer's price objection. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | Actually, we're getting a price, better price from a local dealer. |
No problem, sir. Once we'll start our yard in Vizag, I'll, you know, I'll just give you a heads up that we are going to start. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.338 | 34.3s | 67.1s | 42.6s | 9.8s | 330.6 | 0 | 11 | 9 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.2s
Hi, if you record your name and reason for calling, I'll see if this person is available.
agent
4.8s
Ganesh from JSW One platform.
unknown
8.0s
Thanks. Please stay on the line.
customer
10.2s
Hello?
agent
10.8s
Hello?
agent
11.5s
Hello, yeah, good afternoon, sir. Ganesh this side from JSW One platform.
customer
15.8s
Hello?
agent
16.5s
Hello?
agent
17.6s
Hello? Yeah, for good afternoon. Ganesh this side from JSW One platform.
customer
20.6s
Okay.
agent
21.3s
Yeah, sir, actually I'm registering on from T&Q Engineering in our website, right? Like two years back. I think in the year 2024. Yeah. So I was just going through your account, sir. So just seen like after 2024, we haven't received any inquiry from your end. So just wanted to know, sir, like how is your procurement is going on and if any requirement is there as of now?
customer
31.4s
Actually, we're getting a price, better price from a local dealer. That's why I am going here.
agent
36.3s
Okay. So earlier the problem was like, sir, we used to, you know, supply our material through sellers. But right now we have started our own yard. So you'll be getting much better prices.
customer
43.1s
Yeah, yeah, yeah. Actually, that that is actually Vijayawada to Vizag shipping cost and transportation, everything is exceeded our what we're getting from the local price. Uh, that is the main reason.
agent
53.2s
Okay, the freight part and everything.
customer
54.6s
Earlier, earlier also, I think three or four times I I just I was only discussed with your colleagues.
customer
59.2s
But they are not supposed to do anything. We are going local vendor. We are going local vendor. He's supporting very well.
agent
105.0s
No problem, sir. Once we'll start our yard in Vizag, I'll, you know, I'll just give you a heads up that we are going to start. So if you want, you can at least give the quotation at that particular point.
customer
111.1s
Yeah, okay, okay.
agent
112.8s
Thank you so much, sir.
customer
114.2s
Thank you.
agent
115.2s
Okay.
unknown
117.0s
You spoke
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