Call 34972178497639612 2026-07-25 · sudeeps · 0:53
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | General Enquiry | full conversation 6 turns, clean transcript (0% inaudible) | Hindi | 6 | customer_led (campaign_name:medium) |
Audio: clear: The conversation is interrupted by a standard 'call on hold' IVR message.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call ended before the agent could revalidate any of the requirement fields like product, quantity, or location.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked about the customer's business, application, or procurement habits.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The call was terminated before any discussion of price, stock, or timeline could occur.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
habit You did 88% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener acknowledges platform submission
Sir, your company was registered with us.
No unnecessary re-pitching
Saurabh ji, very, greetings, I am Kuldeep speaking from JSW One. Sir, your company was registered with us.
Summary
The agent called a customer from 'Crystal Polymer' based on a company registration. After the agent's introduction, the customer placed the call on hold and the interaction ended. No business requirements, pricing, or discovery could be discussed.
Coaching
To avoid being put on hold, immediately state the specific requirement you're calling about after your introduction to capture the customer's attention.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Sir, your company was registered with us. The agent correctly referenced a prior registration, acknowledging this was not a cold call. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call ended before the agent could revalidate any of the requirement fields like product, quantity, or location. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked about the customer's business, application, or procurement habits. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call was terminated before any discussion of price, stock, or timeline could occur. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Saurabh ji, very, greetings, I am Kuldeep speaking from JSW One. Sir, your company was registered with us. The agent did not make any pitch, so by definition did not make an unnecessary one. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.885 heavy | 7.7s | 1.0s | 44.3s | 3.4s | 187.0 | 0 | 3 | 2 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.8s
Hello, Mr. Saurabh from Crystal Polymer?
customer
3.6s
Yes, speak.
हाँ बोलो।
agent
4.4s
Saurabh ji, very, greetings, I am Kuldeep speaking from JSW One.
सौरभ जी, वेरी, नमस्कार, कुलदीप बोल रहा हूं JSW One से।
customer
8.2s
Yes, speak.
हाँ बोलो।
agent
8.8s
Sir, your company was registered with us.
मैं आपकी कंपनी रजिस्टर्ड थी सर हमारे पास।
unknown
11.2s
The person you have called has put your call on hold. Please stay on the line. The person you are talking to has put your call on hold. Please stay on the line. The person you are speaking with has put your call on hold. Please stay on the line. The person you have called
તમે જે વ્યક્તિને કોલ કર્યો છે તેને તમારો કોલ હોલ્ડ પર રાખ્યો છે. કૃપા કરી લાઈન પર રહો. आप जिस व्यक्ति से बात कर रहे हैं उन्होंने आपके कॉल को होल्ड पर रखा है। कृपया लाइन पर बने रहें। The person you are speaking with has put your call on hold. Please stay on the line. તમે જે વ્યક્તિને કોલ કર્યો છે