Call 34972178394380380 2026-07-13 · dhruv · 1:07
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | No_requirement | full conversation 15 turns, clean transcript (0% inaudible) | Gujarati | 15 | customer_led (campaign_name:medium) |
Audio: clear: There is some background office noise on the agent's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.43
confidence high · +0/−2
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
No fields from the customer's supposed submission were read back or revalidated.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent did not acknowledge a platform submission and instead opened with a generic prospecting question.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked after the customer denied having a requirement.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
habit You did 78% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
No unnecessary re-pitching
[20s] AGENT: Okay sir. If there is anything, please let me know once, sir.
Summary
The agent called a lead that had supposedly submitted a requirement, but treated it as a cold call, asking if the customer had any need for sheet metals. The customer stated they had no requirement. The agent then ended the call, asking the customer to get in touch if a need arises in the future.
Coaching
This was a customer-led lead; you must open by acknowledging their platform submission instead of asking if they have a requirement, which makes it sound like a cold call.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent did not acknowledge a platform submission and instead opened with a generic prospecting question. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
No fields from the customer's supposed submission were read back or revalidated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked after the customer denied having a requirement. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call ended before price or timeline could be discussed as the customer stated no requirement. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | [20s] AGENT: Okay sir. If there is anything, please let me know once, sir. The agent did not engage in unnecessary re-pitching. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.776 heavy | 12.8s | 3.7s | 50.5s | 3.8s | 239.1 | 0 | 7 | 8 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
હલો?
agent
1.6s
Hello?
હલો?
customer
2.4s
Yes.
હા.
agent
3.3s
Shailesh bhai?
શૈલેષભાઈ?
customer
4.4s
Speak.
બોલો.
agent
5.1s
Sir, I am speaking from JSW One MSME, Jindal Steel Works Mumbai.
સર, જી JSW One MSME થી વાત કરું છું, Jindal Steel Works Mumbai.
customer
8.5s
Yes?
હા?
agent
9.9s
Is there any requirement, sir, in sheet metals?
કઈ છે સાહેબ requirement sheet metals માં?
customer
12.9s
Sorry sir?
customer
13.8s
Say it again? Say it again?
ફરી બોલો? ફરી બોલો?
agent
15.1s
I said, is there any requirement in GP, sir? Eight to fifty... in 250 GSM?
મેં કીધું કઈ GP માં છે requirement સાહેબ? Eight to fifty... 250 GSM માં?
customer
19.4s
No.
ના.
agent
20.5s
Okay sir. If there is anything, please let me know once, sir.
Okay sir. કઈ હોય તો please જણાવજો સાહેબ એક વાર.
customer
23.0s
Yes.
હા.
agent
23.9s
Yes.
હા.