Call 34972178402177420 2026-07-14 · ankit mistry · 1:54
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | No_requirement | full conversation 24 turns, clean transcript (0% inaudible) | Gujarati | 24 | customer_led (campaign_name:medium) |
Audio: clear: The agent introduces himself from JSW Steel but then refers to a 'Jindal digital portal', which is transcribed as spoken.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.42
confidence high · +1/−6
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call did not progress to requirement validation as the agent was speaking to the wrong person.
How sudeeps did it on a
9.0/10 call —
The inquiry you have created now, sir, is for CR material. Do you need exactly CR or galvanize?... .7, 1250 or 1220... This 5-ton coil... In Surat, this one, right... And pincode 394210, correct?... Just tell me when you want to take it.
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked as the agent was redirected to another contact person.
How Aditya Pandey did it on a
8.5/10 call —
where is its application used?... Sir, how much do you require monthly?... which material do you generally need for that?... So are you taking this on credit, sir, the one from SAIL and BSP?
−2.0 pts
Closure with price & timeline
The conversation did not reach the stage of discussing price or stock; the focus was on scheduling a new call.
How sudeeps did it on a
9.0/10 call —
I will send you the quotation, sir. But the thing is, we will have to place its order today itself because the prices are valid for today.
did well
Opener acknowledges platform submission
Manthanbhai, I believe some time ago you had registered your business, which is Chandni Furniture Mart, on our Jindal's digital portal.
No unnecessary re-pitching
So when can I call? Is there any time, if you have an idea of his time?
Summary
The agent followed up on an old platform registration for 'Chandni Furniture Mart'. The person who answered, Manthan, stated that his brother Vivek handles purchasing. The agent, who had been unable to reach Vivek, successfully arranged to call him back the following evening.
Coaching
When the person on the line is not the decision-maker, your only goal is to get a firm appointment with the right person. You handled this well by trying to schedule a specific time to call Vivek back.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Manthanbhai, I believe some time ago you had registered your business, which is Chandni Furniture Mart, on our Jindal's digital portal. The agent correctly referenced the customer's prior registration on the platform. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call did not progress to requirement validation as the agent was speaking to the wrong person. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the agent was redirected to another contact person. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The conversation did not reach the stage of discussing price or stock; the focus was on scheduling a new call. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | So when can I call? Is there any time, if you have an idea of his time? The agent correctly avoided pitching and focused entirely on the logistics of reaching the right person. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.669 | 37.0s | 18.3s | 58.7s | 9.0s | 313.0 | 0 | 12 | 12 | 10 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello.
હેલો.
agent
0.8s
Hello, am I speaking with Manthanji? Manthan Kundariya?
હેલો, મંથનજી વાત થય છે? મંથન કુંડારિયા?
customer
3.4s
Yes, speak.
હા, બોલજો.
agent
4.1s
Manthanbhai, I am Ankit Mistry speaking, from JSW Steel, that is Jindal Steel Mumbai head office.
મંથનભાઈ, હું અંકિત મિસ્ત્રી વાત કરું છું, જે એસ ડબલ્યુ સ્ટીલમાંથી, એ જિંદાલ સ્ટીલ મુંબઈ હેડ ઓફિસ.
customer
8.6s
Yes, yes, speak.
હા હા બોલો.
agent
9.5s
Manthanbhai, I believe some time ago you had registered your business, which is Chandni Furniture Mart, on our Jindal's digital portal. But then it's been almost six-seven months and we haven't received any inquiry from you for steel since then. So that's why I have now
મંથનભાઈ, આઈ બિલીવ થોડા ટાઈમ પહેલા તમે મારા જિંદાલના ડિજિટલ પોર્ટલ પર તમારો જે બિઝનેસ છે વિચ ઇસ ચાંદની ફર્નિચર માર્ટ, અ, એ અકાઉન્ટ આપણે રજીસ્ટ્રેશન કરાવ્યું હતું. બટ ધેન ઓલમોસ્ટ એને છ સાત મહિના જેવું થઈ ગયું છે અમને તમારાથી ત્યાર બાદ કોઈ ઇન્ક્વાયરી આવી નથી રહી સ્ટીલ માટે. સો એટલે અત્યારે મેં તમને
customer
18.6s
So, the purchase department is handled by my brother. I had given his number in that. 94
એટલે એને પર્ચેસ ડિપાર્ટમેન્ટ તો ભાઈ હેન્ડલ કરે છે. એમનો મેં નંબર આપ્યો હતો એમાં. 94
agent
22.3s
Yes, I had called Vivek-bhai but then you know, he didn't pick up my call. So then I called you to ask what the actual issue is, so
હા, વિવેકભાઈને મેં કોલ કર્યો હતો બટ ધેન યુ નો, એમને મારો કોલ ઉપાડ્યો નહીં. એટલે પછી મેં તમને ફોન કર્યો કે એક્ચ્યુલી શું ઇસ્યુ છે એટલે
customer
27.6s
Yes, he must be out.
હા, એ બહાર જ હશે.
agent
28.8s
I see, I see. Okay. So when can I call? Is there any time, if you have an idea of his time?
અચ્છા, અચ્છા. ઓકે. તો મેં ક્યારે ફોન કરી શકું છું? કોઈ ટાઈમ હશે એમને ટાઈમનો તમને ખ્યાલ હોય તો?
customer
32.3s
Yes, so call in the evening, after noon. Call after five or six o'clock.
હા, તો સાંજે કરજો ને બપોર પછી. પાંચ છ વાગ્યા પછી કરજો ને.
agent
35.1s
Oh, after five or six o'clock? No, that's fine. It gets too late to call someone. I don't want you to feel like I'm bothering you.
અચ્છા, પાંચ છ વાગ્યે પછી? નહીં, ધેટ્સ ફાઈન. બહુ મોડું થઈ જાય કોલ કરવા માટે કોઈને. છેડન કરું તમને ના લાગે.
customer
39.1s
No, no. Actually, what happens with us? It's mostly open until seven o'clock.
ના, ના. એક્ચ્યુલી અમારે શું હોય? મોસ્ટલી સાત વાગ્યા સુધી ચાલુ જ હોય.
agent
41.6s
Okay, okay.
ઓકે, ઓકે.
customer
42.2s
He is the one who does it, so he will have a better idea.
એ જ કરે છે એટલે એને જ વધારે આઈડિયા હશે.
agent
44.3s
I see. So can I call him tomorrow morning? After ten or eleven in the morning? He can pick up then, right?
અચ્છા. તો એમને કાલે સવારે ફોન કરી શકું છું? સવારે દસ અગિયાર વાગ્યા પછી? ત્યારે ઉપાડી શકીએ ને?
customer
48.1s
No, tomorrow he is going to Surat.
ના, એ કાલે તો એ જવાના છે સુરત.
agent
49.6s
Oh, is that so? Okay.
અચ્છા એવું છે? ઓકે.
customer
50.3s
Yes, so in the office, so call tomorrow afternoon, no problem.
હા, તો ઓફિસમાં એટલે કાલે બપોર પછી કરજો ને વાંધો નહીં.
agent
53.0s
Okay, okay. Then I will call tomorrow evening only.
ઠીક છે, ઠીક છે. તો હું તો કાલ સાંજે જ ફોન કરું.
agent
55.1s
Okay?
ઓકે?
customer
55.5s
Yes, sure.
હા, ભલે.
agent
56.2s
Okay, thank you Manthanbhai. Thank you.
ઓકે, થેન્ક યુ મંથનભાઈ. થેન્ક યુ.
customer
57.9s
Okay.
ઓકે.