Call 34972178409434720 2026-07-15 · Abdul Ansari · 1:32
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | General Enquiry | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | customer_led (campaign_name:medium) |
Audio: clear: Slight background noise is present but does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.40
confidence high · +6/−0
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent did not revalidate any of the required fields (product, size, quantity, location, timeline).
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
Agent asked a single, generic question but failed to ask any of the required discovery questions about application, volume, or procurement.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
Agent did not provide a price, confirm stock, or state a timeline for a quote, instead deferring the entire process to WhatsApp.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
You had also placed an inquiry once for C R O M O plus, but you didn't respond after that.
No unnecessary re-pitching
I'm calling from JSW company, Jindal Steel.
Summary
The agent called to follow up on a past inquiry but cited the wrong product. The customer corrected him, complaining that a previous GI sheet inquiry was never answered. The agent did not validate any requirement details or perform discovery, instead agreeing to send his WhatsApp number for the customer to share the inquiry later. The call ended without gathering any information.
Coaching
You must take control of the call to gather the customer's specific requirements (product, quantity, location) before agreeing to take the conversation offline.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | You had also placed an inquiry once for C R O M O plus, but you didn't respond after that. The agent correctly acknowledged a prior platform interaction, even though he initially cited the wrong product. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
Agent did not revalidate any of the required fields (product, size, quantity, location, timeline). |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 | Do you have any requirement for steel? Agent asked a single, generic question but failed to ask any of the required discovery questions about application, volume, or procurement. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 | I am WhatsApping you my personal number. You can send me the inquiry, okay? I will check. Agent did not provide a price, confirm stock, or state a timeline for a quote, instead deferring the entire process to WhatsApp. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | I'm calling from JSW company, Jindal Steel. The agent did not pitch any products, and therefore did not unnecessarily re-pitch the portfolio. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.478 | 16.1s | 17.6s | 58.3s | 3.3s | 305.6 | 0 | 8 | 8 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.6s
Hello?
हेलो?
agent
2.3s
Yes.
हां जी।
customer
3.0s
Yeah, am I speaking to Maan Sarovar Enterprises?
या, मानसरोवर एंटरप्राइजेस से बात कर रहे हैं?
agent
4.8s
Yes.
हां जी।
agent
5.6s
Yeah, good morning sir. This is Abdul speaking from JSW.
या, गुड मॉर्निंग सर। मैं अब्दुल बात कर रहा हूं JSW से।
customer
8.5s
From where?
कहां से?
agent
9.3s
JSW, I'm calling from JSW company, Jindal Steel.
JSW, JSW कंपनी से बात कर रहा हूं, जिंदल स्टील।
customer
11.8s
Yes, yes, yes, yes, tell me.
हां जी, हां जी, हां जी, हां जी, बोलिए।
agent
13.5s
Your company was registered here, sir, that's why I called. Do you have any requirement for steel?
आपकी कंपनी यहां रजिस्टर्ड थी सर, इसके लिए फोन किया था मैंने। कुछ रिक्वायरमेंट होता है क्या आपको स्टील में?
customer
16.9s
Uh sir, I always have some requirement or the other. It's project-based. Sometimes it's one thing, sometimes another, sometimes something else.
अह सर मेरे को तो कुछ ना कुछ रिक्वायरमेंट रहता ही है। प्रोजेक्ट बेस है। कभी कुछ रहता है, कभी कुछ रहता है, कभी कुछ रहता है।
agent
21.6s
Yes, that's there. You had also placed an inquiry once for C R O M O plus, but you didn't respond after that.
हां, वो तो है। एक बार आपकी इंक्वायरी भी डाला था आपने सी आर ओ एम ओ प्लस का, बट आप कुछ रिस्पॉन्ड नहीं किए उसके बाद।
customer
25.2s
Sir, you know, either you WhatsApp me from your personal number, I mean, do that so I can talk. No, I had placed a requirement once for a GI sheet, after that I didn't get any reply.
सर मेरे को ना, या तो आप अपने पर्सनल नंबर से एक बार कोई WhatsApp, मतलब वो करो जिससे बात करनी हो। नहीं, मैंने एक बार रिक्वायरमेंट डाली थी GI sheet की, उसके बाद कोई रिप्लाई आया ही नहीं मेरे पास।
agent
32.0s
I am WhatsApping you my personal number. You can send me the inquiry, okay? I will check.
मैं आपको WhatsApp कर दे रहा हूं पर्सनल नंबर। आप मुझे इंक्वायरी भेज दीजिएगा, ठीक है? मैं चेक कर लूंगा।
customer
35.0s
Yes, send it now. I'll call you back when I'm free.
हां, आप अभी डाल दो। मैं ना अब फ्री हो के आपसे फिर कॉल कर लूंगा।
agent
37.7s
Okay sir, okay. Thank you.
ओके सर, ओके। थैंक यू।
customer
39.2s
Okay.
ओके।