Call 34972178461085390 2026-07-21 · Rohit Mishra · 0:31
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | General Enquiry | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | customer_led (campaign_name:medium) |
Audio: clear: Some background chatter is audible on the agent's side but does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
geo: language_barrier
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call ended before any requirement details could be discussed or revalidated.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The call did not progress past establishing the language and failed to acknowledge the platform submission.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
The call was too short for any discovery questions to be asked.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
Summary
The call failed to establish a proper connection. The agent attempted to determine the customer's preferred language, but the customer repeatedly said "Hello?", suggesting they could not hear the agent. The call ended before any business could be discussed.
Coaching
The call was too short to evaluate pitch performance; it appears there was a connection issue or communication breakdown from the start.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The call did not progress past establishing the language and failed to acknowledge the platform submission. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call ended before any requirement details could be discussed or revalidated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The call was too short for any discovery questions to be asked. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call did not reach the closure stage. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 |
The agent did not pitch any products, thus avoiding any unnecessary re-pitching. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.589 | 3.3s | 2.3s | 25.4s | 1.6s | too short | 0 | 4 | 4 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
agent
1.7s
Hello.
customer
2.4s
Are you saying?
कह रहे?
agent
3.1s
Hello.
customer
3.8s
Hello?
agent
4.8s
Sir, Hindi, English?
customer
6.0s
Hello?
agent
6.8s
Hello, sir, Hindi or English?
Hello, sir, Hindi aur English?