Call 34972178409683720 2026-07-15 · ankit mistry · 1:14
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | No_requirement | full conversation 24 turns, clean transcript (0% inaudible) | Gujarati | 24 | customer_led (campaign_name:medium) |
Audio: clear: There is some background chatter but it does not significantly impact transcription quality.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.34
confidence high · +6/−0
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
No revalidation was attempted as the customer had not submitted a requirement to validate.
How sudeeps did it on a
9.0/10 call —
The inquiry you have created now, sir, is for CR material. Do you need exactly CR or galvanize?... .7, 1250 or 1220... This 5-ton coil... In Surat, this one, right... And pincode 394210, correct?... Just tell me when you want to take it.
−2.0 pts
Opener acknowledges platform submission
The agent initiated a follow-up call, not a response to a platform submission as the pitch type requires.
How sudeeps did it on a
9.0/10 call —
Sir, your company was registered on the portal for Surat. In fact, you have also created a requirement for a CR coil through our website, oh sorry not website, through the app.
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked; the agent went straight into pitching an offer.
How Aditya Pandey did it on a
8.5/10 call —
where is its application used?... Sir, how much do you require monthly?... which material do you generally need for that?... So are you taking this on credit, sir, the one from SAIL and BSP?
objection
The customer raised 1 objection
you did not answer:
check_with_manager
I will send Sandipbhai's number. He looks after everything. The sheeting.
did well
No unnecessary re-pitching
Right now, we have offers running in our HR. A three-month offer is running.
Summary
The agent made a follow-up call to a customer after six months of inactivity, pitching an offer on HR material. The customer immediately stated he is not the right contact and referred the agent to Sandipbhai, who handles all sheeting procurement. The call ended with the agent agreeing to contact the new person.
Coaching
When a customer deflects to another contact, try to get a warm introduction or set a specific follow-up time, rather than simply accepting the hand-off.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent initiated a follow-up call, not a response to a platform submission as the pitch type requires. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
No revalidation was attempted as the customer had not submitted a requirement to validate. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the agent went straight into pitching an offer. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call was deflected to another contact before any price or timeline could be committed. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Right now, we have offers running in our HR. A three-month offer is running. The agent kept the pitch focused on a specific HR offer and did not list the entire portfolio. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| check_with_manager | mishandled | I will send Sandipbhai's number. He looks after everything. The sheeting. |
Okay okay, sure. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.606 | 22.8s | 14.8s | 36.4s | 5.9s | 313.2 | 0 | 12 | 12 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello.
હેલો.
agent
0.9s
Hello. Uh Dharmeshbhai good morning. Ankit speaking from JSW One.
હેલો. અ ધર્મેશભાઈ good morning. અંકિત વાત કરું છું JSW One માંથી.
customer
3.5s
How are you?
કેમ છો?
agent
4.3s
Just fine, fine Pankajbhai. Tell me, tell me.
બસ બસ મજામાં મજામાં પંકજભાઈ. બોલો બોલો.
agent
6.0s
Dharmeshbhai, it's been almost six months, we haven't received any requirement from you since we last spoke.
ધર્મેશભાઈ ઓલમોસ્ટ છ એક મહિના થઈ ગયા છે તમારી એની કોઈ રિક્વાયરમેન્ટ આવી નથી આપડી વાત થઈ તી.
agent
9.5s
So what is it like for you now?
તો અત્યારે કેવી છે આપની?
customer
10.4s
Yes, but...
હા પણ...
customer
11.4s
Yes.
હા.
agent
11.8s
Right now, we have offers running in our HR. A three-month offer is running.
અત્યારે કેવું છે અમારી HR માં ઓફર્સ ચાલુ છે. થ્રી મંથની ઓફર ચાલુ છે.
agent
14.8s
So we are giving it at a very good price, so if you...
તો સારા એવા પ્રાઈઝમાં અમે આપી રહ્યા છે તો તમે કઈ...
customer
16.5s
I'll do one thing, you send it to me highlighted on WhatsApp.
હું એક કામ કરું, હું છે ને તમે જરાક WhatsApp ઉપર મને હાઈલાઈટ કરીને મોકલાવો.
customer
19.2s
I will send Sandipbhai's number. He looks after everything. The sheeting.
હું છે ને સંદીપભાઈને નંબર મોકલાવું છું. બધું એ જોવે છે. શીટિંગનું.
customer
21.5s
Processing and this and that, everything.
પ્રોસેસિંગ ને આમને તેમને બધું.
agent
22.8s
Yes.
હા.
agent
23.2s
Sir, I have already sent you a message, please check.
સર, જે મેં તમને ઓલરેડી મેસેજ કરેલો છે, ચેક કરી લો.
customer
25.2s
Yes, I'll send the number again now.
હા, હું હમણાં નંબર મોકલાવું પાછો.
agent
26.7s
Okay okay, sure.
ઓકે ઓકે, શ્યોર.
customer
27.6s
His name is Sandip Patel. Talk to him...
સંદીપ પટેલ કરીને છે. એમનેથી વાત...
agent
29.0s
Sandip Patel. Okay. So he handles everything there?
સંદીપ પટેલ. ઓકે. એટલે પછી બધું એ જ સંભાળે છે તમારે ત્યાં?
customer
30.8s
Everything, everything, everything. Our entire sheeting department is under him. Sandipbhai.
બધું બધું બધું. અમારે એ શીટિંગનું ડિપાર્ટમેન્ટ જ એમના અંડરમાં છે આખું. સંદીપભાઈ.
agent
34.2s
I see. Okay sir. Alright sir. Give him my reference as well. So that he can also pick up my call and talk to me.
અચ્છા. ઓકે સર. ઠીક છે સર. એને તમે એને એકવાર છે ને તમે મારું પણ રેફરન્સ તમે આપી દેજો. તો શું એ પણ પછી મારો કોલ ઉપાડીને વાત કરી શકે મારી જોડે.
customer
39.0s
Yes.
હા.
agent
39.5s
Okay?
ઓકે?
customer
40.3s
Okay.
ઓકે.