JSWOzonetel · Call Analysis

Ganesh agent scorecard

Calls
28
19 scored · 5 n/a
Avg pitch /10
2.11
floor 2.30 -0.19
Band split
0G/0A/19R
green ≥8, amber 5–7, red <5
Talk ratio
0.63
5 monologue-heavy calls
Sentiment
+0.02
the customer's signal, not a rep score
Avg duration
1:15
min:sec

Only the pitch column is this agent's performance. Q-flags describe the leads they were handed; supply describes our stockyard; sentiment is the customer's reaction.

Ganesh — pitch score distribution
0 5 10 score 0/10 — 6 calls (red band) 6 0 score 1/10 — 0 calls (red band) 1 score 2/10 — 1 call (red band) 1 2 score 3/10 — 10 calls (red band) 10 3 score 4/10 — 2 calls (red band) 2 4 score 5/10 — 0 calls (amber band) 5 score 6/10 — 0 calls (amber band) 6 score 7/10 — 0 calls (amber band) 7 score 8/10 — 0 calls (green band) 8 score 9/10 — 0 calls (green band) 9 score 10/10 — 0 calls (green band) 10
red 0–4 urgent amber 5–7 coaching green 8–10 strong score out of 10
Points earned per step (%)
50% 80% Revalidate every field: 0 Revalidate every field 0 Hook (supply/price signal): 0 Hook (supply/price signal) 0 Discovery (6 Qs): 0 Discovery (6 Qs) 0 Discovery (5 Qs, woven naturally): 0 Discovery (5 Qs, woven naturally) 0 Pitch (2-3 USPs): 8.3 Pitch (2-3 USPs) 8.3 Closure with price & timeline: 14.3 Closure with price & timeline 14.3 Opener & permission: 25.0 Opener & permission 25.0 Closure with next step: 33.3 Closure with next step 33.3 Qualify: 33.3 Qualify 33.3 Opener acknowledges platform submission: 85.7 Opener acknowledges platform submission 85.7 No unnecessary re-pitching: 100.0 No unnecessary re-pitching 100.0
Weakest step first — this is the coaching agenda.

Coaching focus weakest three steps, with a line from someone who does them well

Revalidate every field 0.0% of points earned floor 19.3% · below the floor across 7 calls
How ankit mistry does it on a 10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
Hook (supply/price signal) 0.0% of points earned floor 5.0% · below the floor across 12 calls
How Ronak Mehta does it on a 10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
Discovery (6 Qs) 0.0% of points earned floor 4.4% · below the floor across 12 calls
How Ronak Mehta does it on a 10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit 5 of this agent's calls were monologue-heavy (average talk share 0.63, average 2.3 questions asked per call).

Step-by-step vs the floor weakest first — this is the coaching agenda

StepWtCalls This agentFloorΔ
CL2 Revalidate every field 37
0.0%
 19.3% -19
SL2 Hook (supply/price signal) 212
0.0%
 5.0% -5
SL3 Discovery (6 Qs) 212
0.0%
 4.4% -4
CL3 Discovery (5 Qs, woven naturally) 27
0.0%
 17.0% -17
SL4 Pitch (2-3 USPs) 112
8.3%
 7.6% +1
CL4 Closure with price & timeline 27
14.3%
 29.9% -16
SL1 Opener & permission 212
25.0%
 22.6% +2
SL6 Closure with next step 112
33.3%
 25.5% +8
SL5 Qualify 212
33.3%
 58.8% -26
CL1 Opener acknowledges platform submission 27
85.7%
 66.3% +19
CL5 No unnecessary re-pitching 17
100.0%
 97.1% +3

Across campaigns

CampaignCallsScoredAvg
IS_MFG_HR_HRPO_Opp_Aug26 1111 1.73
IS_MFG_HR_HRPO_PM_Opp_Jul26 104 3.00
IS_MFG_CR_GI_Coated_Opp_Jul26 53 3.00
IS_MFG_Integrated_Click_Jul26 11 0.00
IS_MFG_M1_3Reg_No_Opp_Jul26 10 –

Objections faced

ObjectionRaisedHandledMissed
price4 0 4
send_price_will_think2 1 1
incumbent_supplier1 0 1
why_call_used_app1 0 1

Coaching notes from the lowest-scoring calls

0.0/10 211121785911…
Ganesh, even on short calls, always try to ask for permission, e.g., 'Is this a good time to talk?'. It can help secure a better time if the customer is busy or has a bad connection.
0.0/10 211121785914…
When a customer asks to talk later, always ask for a specific day and time to call back to secure a concrete next step.
0.0/10 211121785911…
When the customer immediately raises a price objection, use the playbook to reframe the conversation around landed cost instead of abandoning the pitch structure.
0.0/10 211121785912…
Your opener needs a clear hook; instead of just mentioning past inquiries, lead with a specific benefit like price or availability to create immediate interest.
0.0/10 349721784552…
When the customer responds with 'Hello', assume they can hear you and proceed with the full opener, including asking for permission to speak.
0.0/10 211121785761…
When a customer complains about past service, acknowledge their frustration first before trying to solve the problem; this builds trust more effectively than questioning their experience.
2.0/10 211121785761…
When a customer raises a technical issue like a missing password, address it directly to build trust before attempting to ask for requirements or conduct discovery.
3.0/10 349721784008…
When the customer objects on price, don't just give a number. First, use discovery to understand their current landed cost and then frame your price as an all-inclusive delivered price to show the true value.

All calls 28

CallStateDateCampaignDur DispositionBandLangPitch TalkSent
211121785914… scored 2026-08-05 IS_MFG_HR_HRPO_Opp_Aug26 0:34 Call_back_later full conversation Hindi 0.0/10 0.571 -0.35
211121785911… scored 2026-08-05 IS_MFG_HR_HRPO_Opp_Aug26 2:11 General Enquiry full conversation Hindi 0.0/10 0.547 +0.39
211121785911… scored 2026-08-05 IS_MFG_HR_HRPO_Opp_Aug26 1:09 General Enquiry short or unclear Hindi 0.0/10 0.475 0.00
349721784552… scored 2026-07-20 IS_MFG_Integrated_Click_Ju 0:52 Wrap up time exceeded :0 full conversation Telugu 0.0/10 0.819 mono 0.00
211121785912… scored 2026-08-05 IS_MFG_HR_HRPO_Opp_Aug26 0:43 No_requirement full conversation Hindi 0.0/10 0.737 mono -0.62
211121785761… scored 2026-08-03 IS_MFG_HR_HRPO_Opp_Aug26 1:28 General Enquiry full conversation Hindi 0.0/10 0.618 +0.28
211121785761… scored 2026-08-03 IS_MFG_HR_HRPO_Opp_Aug26 1:09 General Enquiry full conversation Hindi 2.0/10 0.475 -0.37
349721782977… scored 2026-07-02 IS_MFG_HR_HRPO_PM_Opp_Jul2 1:48 General Enquiry full conversation English 3.0/10 0.395 -0.12
211121785933… scored 2026-08-05 IS_MFG_HR_HRPO_Opp_Aug26 0:39 full conversation Hindi 3.0/10 0.5 0.00
211121785914… scored 2026-08-05 IS_MFG_HR_HRPO_Opp_Aug26 2:23 General Enquiry full conversation Hindi 3.0/10 0.55 0.15
211121785915… scored 2026-08-05 IS_MFG_HR_HRPO_Opp_Aug26 1:33 General Enquiry full conversation Hindi 3.0/10 0.617 -0.12
349721783921… scored 2026-07-13 IS_MFG_CR_GI_Coated_Opp_Ju 0:32 Call_back_later full conversation Telugu 3.0/10 0.713 +0.19
349721783420… scored 2026-07-07 IS_MFG_HR_HRPO_PM_Opp_Jul2 0:36 General Enquiry full conversation Telugu 3.0/10 0.574 -0.40
349721783423… scored 2026-07-07 IS_MFG_HR_HRPO_PM_Opp_Jul2 0:33 Wrap up time exceeded :0 full conversation Telugu 3.0/10 0.708 0.12
349721784008… scored 2026-07-14 IS_MFG_CR_GI_Coated_Opp_Ju 1:50 General Enquiry full conversation Hindi 3.0/10 0.536 +0.16
349721784810… scored 2026-07-23 IS_MFG_HR_HRPO_PM_Opp_Jul2 2:21 General Enquiry full conversation English 3.0/10 0.644 -0.33
349721785488… scored 2026-07-31 IS_MFG_CR_GI_Coated_Opp_Ju 2:24 General Enquiry full conversation English 3.0/10 0.338 +0.42
211121785912… scored 2026-08-05 IS_MFG_HR_HRPO_Opp_Aug26 3:08 General Enquiry full conversation Hindi 4.0/10 0.539 +0.46
211121785761… scored 2026-08-03 IS_MFG_HR_HRPO_Opp_Aug26 3:13 General Enquiry full conversation Hindi 4.0/10 0.47 +0.49
349721783337… queued 2026-07-06 IS_MFG_HR_HRPO_PM_Opp_Jul2 0:31 General Enquiry n/a – pending – n/a
349721783488… n/a 2026-07-08 IS_MFG_HR_HRPO_PM_Opp_Jul2 0:35 General Enquiry no conversation English n/a – n/a
349721783419… n/a 2026-07-07 IS_MFG_HR_HRPO_PM_Opp_Jul2 0:54 Not_Answered no conversation English n/a 1.0 mono n/a
349721783923… n/a 2026-07-13 IS_MFG_CR_GI_Coated_Opp_Ju 0:52 General Enquiry no conversation English n/a 1.0 mono n/a
349721783400… n/a 2026-07-07 IS_MFG_HR_HRPO_PM_Opp_Jul2 1:01 General Enquiry no conversation English n/a 1.0 mono n/a
349721783403… queued 2026-07-07 IS_MFG_HR_HRPO_PM_Opp_Jul2 0:31 General Enquiry n/a – pending – n/a
349721784530… queued 2026-07-20 IS_MFG_M1_3Reg_No_Opp_Jul2 0:16 Not_Answered n/a – pending – n/a
349721783423… queued 2026-07-07 IS_MFG_HR_HRPO_PM_Opp_Jul2 0:25 General Enquiry n/a – pending – n/a
349721785496… n/a 2026-07-31 IS_MFG_CR_GI_Coated_Opp_Ju 0:35 General Enquiry no conversation Hindi n/a 0.667 n/a