Call 34972178540972864 2026-07-30 · sudeeps · 0:53
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | General Enquiry | full conversation 6 turns, clean transcript (0% inaudible) | Hindi | 6 | customer_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side, but it does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call ended before the agent could revalidate any specific requirement fields like product, quantity, or location.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
The agent did not get the opportunity to ask any discovery questions beyond a general opening query.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The call was too short to reach the closure stage; no price or timeline was discussed.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
habit You did 89% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener acknowledges platform submission
Your company was registered, sir, on our portal for this Ahmedabad location and it was in reference to your steel procurement.
No unnecessary re-pitching
Your company was registered, sir, on our portal... it was in reference to your steel procurement.
Summary
The agent called a customer, 'Vijay Fabricators', who had registered on the JSW One portal. The agent introduced himself, referenced the registration, and asked about current requirements. The customer gave a minimal response and the call ended before any details could be discussed.
Coaching
Your opening was good, but when a customer is passive, pivot from 'any requirement?' to an open-ended discovery question like 'What kind of fabrication do you specialize in?' to encourage conversation.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Your company was registered, sir, on our portal for this Ahmedabad location and it was in reference to your steel procurement. The agent correctly acknowledged the customer's prior action on the portal. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call ended before the agent could revalidate any specific requirement fields like product, quantity, or location. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The agent did not get the opportunity to ask any discovery questions beyond a general opening query. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call was too short to reach the closure stage; no price or timeline was discussed. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Your company was registered, sir, on our portal... it was in reference to your steel procurement. The agent correctly focused on the customer's portal activity and did not waste time with an unnecessary re-pitch. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.891 heavy | 10.6s | 1.3s | 41.1s | 6.4s | 271.7 | 0 | 3 | 3 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello.
हॅलो.
agent
2.3s
Hello, Vijay Fabricators?
हॅलो, विजय फॅब्रिकेटर्स?
customer
3.7s
Yes, speak.
जी बोलिए।
agent
4.5s
Sir, very good evening. This is Sudeep speaking from JSW One MSME.
सर जी, व्हेरी गुड इव्हिनिंग। सुदीप बोल रहा हूं JSW One MSME से।
customer
7.9s
Hmm.
हं।
agent
8.5s
Your company was registered, sir, on our portal for this Ahmedabad location and it was in reference to your steel procurement. So I wanted to understand if you have any requirement right now?
ये आपका कंपनी रजिस्टर्ड हुआ था सर पोर्टल पर हमारे for this Ahmedabad location and it was in reference to your steel procurement. तो ये समझना था अभी कुछ रिक्वायरमेंट है क्या?