Call 34972178402769870 2026-07-14 · dhruv · 0:55
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | No_requirement | full conversation 13 turns, clean transcript (0% inaudible) | Gujarati | 13 | customer_led (campaign_name:medium) |
Audio: clear: Some background office noise is present but doesn't significantly hinder transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.02
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call ended before any of the submitted requirement details could be revalidated.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent did not acknowledge the customer's platform submission and instead asked if there was a requirement, treating it as a cold call.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were attempted; the call was cut short by the customer.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
Uh sir, is there any requirement right now in sheet metals?
Summary
The agent called regarding a platform submission but opened the call by asking if the customer had a requirement. The customer stated they were out and would call back, deferring the conversation. The agent agreed and the call ended without any requirement details being discussed.
Coaching
For a customer-led call, your opening must acknowledge their platform submission; do not ask if they have a requirement as if it's a cold call.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 | Uh sir, is there any requirement right now in sheet metals? The agent did not acknowledge the customer's platform submission and instead asked if there was a requirement, treating it as a cold call. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call ended before any of the submitted requirement details could be revalidated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were attempted; the call was cut short by the customer. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The customer deferred the conversation before pricing or closure could be discussed. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Uh sir, is there any requirement right now in sheet metals? The agent did not re-pitch the portfolio, as the call was very brief. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.503 | 7.6s | 7.5s | 39.9s | 2.4s | 268.4 | 0 | 7 | 6 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
4.9s
Hello.
customer
5.6s
Hm.
હમ.
agent
6.0s
Is this Sachin sir speaking?
સચિન સચિન સર બોલો?
customer
7.2s
Yes, speak.
હા બોલો.
agent
7.9s
Sir, I'm calling from JSW, from Jindal Steel Works.
સર JSW થી વાત કરું છું, Jindal Steel Works થી.
customer
10.6s
Yes, speak.
હા બોલો.
agent
11.6s
Uh sir, is there any requirement right now in sheet metals?
અ સર કઈ છે requirement અત્યારે sheet metals માં?
customer
14.7s
Which office are you calling from? From which place?
તમે કઈ office માંથી બોલો? કઈ જગ્યાએથી?
agent
16.6s
Bombay head office.
customer
17.9s
From Bombay, right?
Bombay થી, હેંને?
agent
19.1s
Yeah.
customer
20.6s
Right now... I'll let you know, okay? I'm out for a bit. I'll call you.
અત્યારે તો હવે હું તમને જણાવું ચલો ને, થોડો એક બહાર આવ્યો છું. તો એક ફોન કરું તમને.
agent
24.6s
Okay, okay okay okay.
ઠીક છે, ઠીક ઠીક ઠીક.