Call 34972178409958430 2026-07-15 · ankit mistry · 1:03
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | No_requirement | full conversation 13 turns, clean transcript (0% inaudible) | Gujarati | 13 | customer_led (campaign_name:medium) |
Audio: clear: There is a slight echo on the customer's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.23
confidence high · +2/−0
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent did not revalidate any specific fields (product, quantity, etc.) and only asked a generic question about requirements.
How sudeeps did it on a
9.0/10 call —
The inquiry you have created now, sir, is for CR material. Do you need exactly CR or galvanize?... .7, 1250 or 1220... This 5-ton coil... In Surat, this one, right... And pincode 394210, correct?... Just tell me when you want to take it.
−2.0 pts
Opener acknowledges platform submission
The agent did not acknowledge a recent platform submission, but instead referenced a registration from four months ago, treating it as a cold follow-up.
How sudeeps did it on a
9.0/10 call —
Sir, your company was registered on the portal for Surat. In fact, you have also created a requirement for a CR coil through our website, oh sorry not website, through the app.
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked about the customer's business, usage, or procurement process.
How Aditya Pandey did it on a
8.5/10 call —
where is its application used?... Sir, how much do you require monthly?... which material do you generally need for that?... So are you taking this on credit, sir, the one from SAIL and BSP?
habit You did 77% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
I'll let you know, I'll let you know about that.
did well
No unnecessary re-pitching
I am Ankit Mistry speaking, from JSW Steel. Jindal Steel Mumbai head office.
Summary
The agent performed a follow-up call to a customer who had registered four months prior but had not submitted a requirement. The agent asked for any current needs for PPGIL. The customer was non-committal, stating they would inform the agent later if a need arose. The call ended without any specific details being discussed or next steps established.
Coaching
For a customer-led call, you must start by acknowledging their recent inquiry on our platform and validating the details, not by asking if they have a general requirement.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 | Om bhai, we had spoken about four months ago... But then it's been almost three-four months, and we haven't received any steel requirement from you for PPGIL. The agent did not acknowledge a recent platform submission, but instead referenced a registration from four months ago, treating it as a cold follow-up. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The agent did not revalidate any specific fields (product, quantity, etc.) and only asked a generic question about requirements. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked about the customer's business, usage, or procurement process. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The customer stated no requirement, so no price was quoted and no closure was attempted. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | I am Ankit Mistry speaking, from JSW Steel. Jindal Steel Mumbai head office. The agent did not unnecessarily pitch the product portfolio, keeping the introduction brief. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | I'll let you know, I'll let you know about that. |
So if anything comes up, please let me know. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.766 heavy | 23.2s | 7.1s | 32.7s | 9.8s | 287.1 | 0 | 6 | 7 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.4s
Hello?
હેલો?
agent
1.6s
Hello, am I speaking with Om ji? Om Patel?
હેલો, ઓમજી વાત કરે છે? ઓમ પટેલ?
customer
3.5s
Yes ji, yes ji, yes ji.
હાજી, હાજી, હાજી.
agent
4.8s
Om bhai, good afternoon. I am Ankit Mistry speaking, from JSW Steel. Jindal Steel Mumbai head office.
ઓમભાઈ, ગુડ આફ્ટરનૂન. હું અંકિત મિસ્ત્રી વાત કરું છું, JSW સ્ટીલમાંથી. જિંદાલ સ્ટીલ મુંબઈ હેડ ઓફિસ.
customer
9.6s
Yes, yes.
agent
10.3s
Om bhai, we had spoken about four months ago, when you had registered your business, Om Infra, with us at Jindal. But then it's been almost three-four months, and we haven't received any steel requirement from you for PPGIL. So is there anything currently? Are you looking for any requirement?
ઓમભાઈ, આપણે ચારેક મહિના પહેલા આપણી વાત થઈ તી, જ્યારે તમે તમારો આ જે બિઝનેસ છે, ઓમ ઇન્ફ્રા, અહીંયા આપણે તમે જિંદાલમાં પોતાનું રજીસ્ટ્રેશન કરાવ્યું હતું. બટ ધેન ઓલમોસ્ટ એટલે ત્રણ ચાર મહિના થઈ ગયા છે, કઈ તમારી જે સ્ટીલની રિક્વાયરમેન્ટ આવી નથી PPGIL માટે. તો હાલમાં કઈ છે? રિક્વાયરમેન્ટ તમે કઈ જોઈ રહ્યા છો?
customer
20.1s
I'll let you know, I'll let you know about that. What is your name?
જણાઈશ, એ વસ્તુ તમને જણાઈશ. શું નામ તમારું?
agent
23.0s
Ankit, Ankit Mistry. I have also WhatsApped you from my personal number. I will send you a 'hi' once again.
અંકિત, અંકિત મિસ્ત્રી. મેં તમને મારા પર્સનલ નંબરથી WhatsApp પણ કર્યો છે. એક વાર તમે ફરીથી હું એક વાર હાઈ કરીને મોકલાવું છું.
customer
27.5s
Okay, okay, okay.
ઓકે, ઓકે, ઓકે.
agent
28.5s
So if anything comes up, please let me know.
તો કઈ આવે તો પ્લીઝ તમને જણાવજો.
customer
30.3s
Okay.
ઓકે.
agent
31.1s
Okay Om bhai. Thank you.
ઓકે ઓમભાઈ. થેન્ક યુ.
customer
32.1s
Yes, okay.
હા, ઓકે.