Call 34972178426848492 2026-07-17 · Aditya Pandey · 1:04
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | No_requirement | full conversation 11 turns, clean transcript (0% inaudible) | Hindi | 11 | customer_led (campaign_name:medium) |
Audio: clear: No significant issues.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.42
confidence high · +0/−4
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The customer immediately stated no requirement, preventing the agent from revalidating any details.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
The call was shut down by the customer before any discovery questions could be asked.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The call ended before reaching the stage of discussing price, stock, or timelines.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
Yes ma'am, your firm was registered with us for a steel requirement. I called regarding that, ma'am.
Summary
The agent called to follow up on a requirement registered on the platform. The customer immediately stated they have no current requirement and will call back if one arises. The agent accepted this, offered to send details via WhatsApp, and ended the call.
Coaching
When a customer who just registered a requirement says they have no need, gently probe by asking to confirm the details for future reference, as it only takes a minute.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Yes ma'am, your firm was registered with us for a steel requirement. I called regarding that, ma'am. Agent correctly referenced the customer's platform registration. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The customer immediately stated no requirement, preventing the agent from revalidating any details. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The call was shut down by the customer before any discovery questions could be asked. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call ended before reaching the stage of discussing price, stock, or timelines. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 |
The agent did not perform any unnecessary re-pitching; the call was too short for this to occur. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.631 | 12.3s | 7.2s | 44.5s | 3.9s | 258.5 | 0 | 5 | 6 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello?
हॅलो?
agent
1.4s
Hello, am I speaking with Rajesh Enterprises, ma'am?
हॅलो, राजेश एंटरप्राइजेस से बात हो रही है मैम?
customer
3.8s
Yes, tell me.
हांजी, बोलिए।
agent
4.8s
Greetings ma'am, I am Akash speaking from the JSW One platform.
नमस्ते मैम, मैं आकाश बात कर रहा हूं JSW One प्लॅटफॉर्म से।
customer
7.8s
Yes, tell me.
हां, बोलिए।
agent
8.6s
Yes ma'am, your firm was registered with us for a steel requirement. I called regarding that, ma'am.
हां मैम, आपका फर्म हमारे यहां रजिस्टर था स्टील रिक्वायरमेंट के लिए। उसी के रिगार्डिंग कॉल किया था मैम।
customer
12.6s
Yes, right now there is no requirement. If something like that comes up, we will call you. Okay?
हां, अभी फिलहाल तो कुछ रिक्वायरमेंट नहीं है। अगर वैसा कुछ होता है तो हम कॉल करेंगे आपको। ठीक है?
agent
17.3s
Okay ma'am, shall I WhatsApp you on this number?
ठीक है मैम, मैं आपको WhatsApp कर देता हूं ये नंबर पे?
customer
19.6s
Yes, yes.
हां हां।
agent
20.3s
Okay ma'am, okay. Thank you for your time.
ठीक है मैम, ओके। थैंक यू फॉर योर टाइम।
customer
22.0s
Hmm hmm.
हम्म हम्म।