34972178426846652 · Call

Call 34972178426846652 2026-07-17 · Abdul Ansari · 0:50

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_CR_GI_Coated_Opp_Jul26	General Enquiry	full conversation 10 turns, clean transcript (0% inaudible)	Hindi	10	customer_led (campaign_name:medium)

Audio: noisy: The customer is in a noisy environment, likely travelling, which makes their speech slightly muffled at times.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

1.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.26

confidence high · +1/−4 from 4 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Revalidate every field The call was terminated by the customer before any requirement details could be validated.

How ankit mistry did it on a 10.0/10 call —

you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.

−2.0 pts Opener acknowledges platform submission The agent did not reference the customer's platform submission, leading the customer to ask "Regarding?".

How ankit mistry did it on a 10.0/10 call —

Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?

−2.0 pts Discovery (5 Qs, woven naturally) The call was terminated by the customer before any discovery questions could be asked.

How ankit mistry did it on a 10.0/10 call —

And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?

did well

No unnecessary re-pitching

Yes, hello sir, this is Abdul speaking from JSW.

Summary

The agent called to follow up on a lead. The customer was not aware of the call's context and, stating they were traveling, asked the agent to call back later. The agent agreed and the call ended without any details being discussed.

Coaching

When following up on a platform lead, always open by referencing their inquiry to immediately establish context and show you're not a cold caller.

Missed: CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
CL1 Opener acknowledges platform submission	2	fail	–	0.0	The agent did not reference the customer's platform submission, leading the customer to ask "Regarding?".
CL2 Revalidate every field	3	fail	0	0.0	The call was terminated by the customer before any requirement details could be validated.
CL3 Discovery (5 Qs, woven naturally)	2	fail	0	0.0	The call was terminated by the customer before any discovery questions could be asked.
CL4 Closure with price & timeline	2	fail	–	0.0	The call did not progress to the closure stage.
CL5 No unnecessary re-pitching	1	pass	–	1.0	Yes, hello sir, this is Abdul speaking from JSW. The agent did not get an opportunity to pitch, and therefore did not re-pitch unnecessarily.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.471	4.8s	5.4s	39.8s	2.2s	too short	0	4	6	1

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.8s

Hello.

हॅलो.

agent

1.8s

Hello.

हॅलो.

customer

2.6s

Hello.

हॅलो.

customer

3.3s

Yes.

agent

3.8s

Yes, hello sir, this is Abdul speaking from JSW.

Yes, नमस्कार सर, अब्दुल बात कर रहा हूं मैं JSW से।

customer

6.8s

Regarding?

agent

7.8s

Am I speaking with Abhishek Enterprises?

अभिषेक एंटरप्राइजेस से बात कर रहे हैं?

customer

9.9s

Sir later, call me later. I was travelling a bit.

सर बाद में, बाद में कर लीजिएगा। थोड़ा सा मैं ट्रैवल कर रहा था।

agent

12.9s

Okay sir.

customer

13.6s

Okay.