Call 34972178411582972 2026-07-15 · Aditya Pandey · 4:09
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | Interested | full conversation 67 turns, clean transcript (0% inaudible) | Hindi | 67 | customer_led (campaign_name:medium) |
Audio: clear: Some background noise from a call center environment, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
7.5/10
short or unclear
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.68
confidence high · +10/−1
from 19 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−1.5 pts
Revalidate every field
Agent successfully revalidated product, size, quantity, and location, but failed to ask for the customer's required delivery timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−1.0 pts
Discovery (5 Qs, woven naturally)
Agent identified the customer's business type (trader) and monthly tonnage, but missed asking about current brands, JSW share, or payment terms.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
Give me the rate. If the rates are suitable then
did well
Opener acknowledges platform submission
Hello sir, I am Aditya Pandey calling from the JSW One platform. Your company is registered with us regarding steel requirements.
Closure with price & timeline
So I will tell you the rates in half an hour, no issue.
Summary
The customer, a trader, inquired about pricing for CR sheets in three thicknesses (0.8mm, 1mm, 0.6mm) for a total requirement of 12-15 tons for delivery in the Mumbai area. The agent gathered the material specifications and delivery locations (Andheri/Ghatkopar/Marol) and identified the customer's monthly usage. The call concluded with the agent promising to send a quote via WhatsApp within 30 minutes.
Coaching
When a customer asks for a rate, use it as a chance for discovery; ask what price they get now and from whom, so you can provide a truly competitive landed cost.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Hello sir, I am Aditya Pandey calling from the JSW One platform. Your company is registered with us regarding steel requirements. Agent correctly referenced the customer's registration on the JSW One platform at the start of the call. |
| CL2 Revalidate every field | 3 | partial | 4 | 1.5 | Sorry, which material is this? ... Do you need this in twelve fifty? ... How many tons is it? ... And what will be its location? Agent successfully revalidated product, size, quantity, and location, but failed to ask for the customer's required delivery timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | partial | 2 | 1.0 | You are a trader, I mean. ... can you tell me how many tons you need monthly in supply? Agent identified the customer's business type (trader) and monthly tonnage, but missed asking about current brands, JSW share, or payment terms. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | So I will tell you the rates in half an hour, no issue. Agent did not provide a price but correctly set a specific timeline (half an hour) to revert with rates. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Yes sir, we will supply directly to you. I will also get our transportation cost included. Agent avoided a generic pitch and instead reinforced a relevant benefit (direct supply with transport cost) when prompted. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | Give me the rate. If the rates are suitable then |
Okay sir, no issue. ... I will WhatsApp you. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.623 | 65.6s | 39.7s | 143.7s | 5.5s | 347.6 | 0 | 36 | 31 | 22 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.8s
Hello.
agent
6.3s
Hello.
customer
7.1s
Yes.
हां
agent
7.3s
Devani Traders?
customer
8.4s
Yes, speak.
हां बोलिए।
agent
9.4s
Hello sir, I am Aditya Pandey calling from the JSW One platform. Your company is registered with us regarding steel requirements. Do you currently have any requirement for any material, sir?
नमस्ते सर, मैं आदित्य पांडे बोल रहा हूं JSW One प्लेटफॉर्म से। आपकी कंपनी रजिस्टर किया हुआ है हमारे यहां पे स्टील रिक्वायरमेंट के रिगार्डिंग। करेंटली है सर आपको रिक्वायरमेंट कोई मटेरियल में?
customer
15.4s
In MS?
MS में?
agent
16.3s
Yes, in MS sheet. Sheet, coil form.
हां MS शीट में। शीट, कॉइल फॉर्म।
customer
18.2s
point eight, point eight, one mm.
agent
20.5s
point eight, one mm.
customer
21.5s
Yes, and point six. What is the rate? Yes, CR, CR sheet.
हां और point six। क्या रेट है? हां, CR, CR sheet.
agent
24.1s
Sorry, which material is this?
सॉरी, ये कौन सा मटेरियल है ये?
customer
26.1s
CR sheet.
agent
27.1s
MS's CR.
MS का CR.
customer
28.0s
Is it CR one or CR two, sir?
CR one है के CR two है सर?
agent
29.6s
It's CR sheet, MS, iron.
CR sheet है MS, लोखंड।
customer
31.6s
Okay okay.
agent
32.2s
Do you need this in twelve fifty?
आपको ये चाहिए क्या बारह पचास में?
customer
34.6s
Twelve hundred fifty, yes twelve hundred fifty, twenty-five hundred.
बारह सौ पचास, हां बारह सौ पचास, पच्चीस सौ।
agent
36.0s
Twelve fifty, yes twelve fifty, twenty-five hundred.
बारह पचास, हां बारह पचास, पच्चीस सौ।
customer
37.5s
Okay sir.
ठीक है सर।
agent
38.0s
How many tons is it? What is it? Because I will have to enter it in the system accordingly. So I will tell you the rates in half an hour, no issue.
कितना टन है? क्या है? क्योंकि उस हिसाब से मुझे डालना पड़ेगा सिस्टम में। तो आधे घंटे में बता दूंगा रेट्स वैसे, कोई इशू नहीं है।
customer
42.6s
Yes, my monthly requirement is of ten tons.
हां, ये मंथली मेरा रिक्वायरमेंट दस टन का रहता है।
agent
45.3s
Is it per SKU wise or this?
पर SKU वाइज रहता है की ये?
customer
46.8s
Okay okay.
agent
47.5s
I'll consider ten tons per SKU... yes yes, I understood sir. You are a trader, I mean.
मैं पर SKU दस टन पकड़ हां हां, समझ गया सर। ट्रेडर हैं आप मतलब।
customer
50.4s
I am a trader, a trader.
ट्रेडर है, ट्रेडर है।
agent
51.7s
Yes yes. So sir, these three SKUs that you mentioned, do you need them, what do you call it, per ton? Do you need ton ton per SKU?
हां हां। तो सर ये जो आपने तीन SKU बताए हैं, ये आपको क्या बोलते इसको, पर टन चाहिए क्या? आपको पर SKU टन टन चाहिए?
customer
56.6s
Yes yes, this ten tons is mixed material.
हां हां, ये दस टन मिक्स है मटेरियल।
agent
58.5s
Is it mixed? Meaning then, for example, how many tons of point eight do you need?
मिक्स है क्या? मतलब फिर एक मतलब समझ लीजिए point eight आपको कितना टन चाहिए?
customer
60.7s
I need about three-four tons of point eight. Four tons of point six and four tons of one mm. Meaning it's about twelve tons. Like twelve-fifteen tons.
point eight मुझे एक तीन-चार टन लगता है। point six का चार टन और one mm का चार टन। यानी बारह टन जैसा लगता है। बारह-पंद्रह टन जैसा।
agent
65.5s
Twelve tons.
बारह टन।
agent
66.3s
Okay sir, give me half an hour's time, I will check and tell you about this. And what will be its location? Where are you from?
ठीक है सर, मुझे आधे घंटे का टाइम दीजिए, मैं चेक करके बताता हूं आपको ये। और ये इसका लोकेशन क्या रहेगा? आप कहां से हैं आप?
customer
70.2s
Ghatkopar.
घाटकोपर।
agent
71.5s
Ghatkopar, right? We will give it from Taloja, sir.
घाटकोपर ना? हम तलोज़ा से देंगे सर।
customer
73.3s
You will give from Taloja.
तलोज़ा से देंगे।
agent
74.3s
Yes.
हां।
customer
74.8s
Is it direct? Is it directly yours?
डायरेक्ट है क्या? डायरेक्ट आपका है?
agent
76.2s
Yes sir, we will supply directly to you. I will also get our transportation cost included.
हां सर, हमारा हम डायरेक्ट सप्लाई करेंगे आपको। विथ आवर ट्रांसपोर्टेशन कॉस्ट भी मैं इंक्लूड करवा दूंगा।
agent
80.8s
Here your three... which one did you say sir? Yours in Ghatkopar?
यहां पे आपके तीन आपने कौनसा बोला सर? घाटकोपर में आपका?
customer
82.7s
In Ghatkopar, yes.
घाटकोपर में हां।
agent
83.6s
Is it this one? Mahabali Singh Chawl, Pipeline
ये है क्या? महाबली सिंह चॉल, पाइपलाइन
customer
85.8s
Yes that, yes, that's the address.
हां वो हां, वही एड्रेस है।
agent
86.7s
Will the material come here or somewhere else, sir?
यहीं पे मटेरियल आएगा कि किधर आएगा सर?
customer
88.4s
No no, the material will come, I will send the material directly to the client.
नहीं नहीं, मटेरियल आएगा, मैं डायरेक्ट क्लाइंट के पास भेज दूंगा मटेरियल।
agent
91.2s
No no, I mean, I was asking what the delivery location will be.
नहीं नहीं, मतलब मैं बोल रहा हूं ना, डिलीवरी लोकेशन क्या होगा, मैं पूछ रहा था।
customer
94.9s
Andheri, it will just be Andheri. Andheri, Ghatkopar and Marol.
अंधेरी, अंधेरी रहेगा बस। अंधेरी, घाटकोपर एंड मरोल।
agent
98.0s
Okay. No, the thing is I also need that location because I have to enter it, that's why I was asking you.
ओके। नहीं क्या है कि मेरेको वो लोकेशन भी लगता है क्योंकि वो डालने के लिए, इसलिए मैं पूछ रहा था आपसे।
customer
101.2s
Just put Andheri, it will work.
अंधेरी डाल दो ना, चलेगा।
agent
102.7s
Yes, Andheri
हां, अंधेरी
agent
103.9s
Will you WhatsApp me the location, sir? So I can enter it in there.
मेरेको WhatsApp कर देंगे सर लोकेशन? तो मैं क्या है डाल दूंगा उसमें।
customer
105.8s
Andheri, just put Andheri. Give me the rate. If the rates are suitable then
अंधेरी, अंधेरी डाल दो ना। मुझे रेट दे दो ना। रेट जमेंगे तो
agent
107.8s
Oh, Andheri. Okay.
अच्छा अंधेरी। ओके।
agent
110.0s
Okay sir, no issue.
ठीक है सर, कोई इशू नहीं है।
customer
111.5s
Yes.
हां।
agent
112.1s
How much monthly... and can you tell me how many tons you need monthly in supply?
मंथली कितना और ये बता सकते हैं मंथली कितना टन लगता है आपको सप्लाई में?
customer
114.0s
Twelve tons, twelve tons.
बारह टन, बारह टन।
agent
115.5s
Meaning your total requirement is only twelve tons or do you need more? I was just asking.
मतलब आपका टोटल रिक्वायरमेंट बारह टन ही है कि और भी लगता है आपको? ऐसे मैं पूछ रहा था।
customer
117.8s
If the rate is suitable, the quantity will increase. If I find your rate suitable, it will increase.
एक रेट जमेगा ना, तो क्वांटिटी बढ़ेगा। आपका रेट मुझे जमेगा तो बढ़ेगा।
agent
120.9s
Okay sir, alright. I will WhatsApp you.
ओके सर, ठीक है। मैं WhatsApp कर देता हूं आपको।
agent
123.0s
I mean, I will WhatsApp my details from my private number. That's what I was saying.
मतलब मैं अपने डिटेल्स WhatsApp कर देता हूं प्राइवेट नंबर से। मैं ये बोल रहा था।
customer
125.4s
That's fine, okay, send it.
चलेगा, ठीक है, भेज दो ना।
agent
126.9s
Your good name, sir?
आपका गुड नेम सर?
customer
127.9s
Rajesh.
राजेश।
agent
129.0s
Rajesh. Okay sir, alright.
राजेश। ओके सर, ठीक है।
agent
130.4s
Thank you, sir.
थैंक यू सर।
customer
131.2s
Okay.
ओके।