Call 34972178394540680 2026-07-13 · ankit mistry · 3:17
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | Wrap up time exceeded :0 | full conversation 13 turns, clean transcript (0% inaudible) | Gujarati | 13 | customer_led (campaign_name:medium) |
Audio: TRUNCATED - model output was cut off; complete turns kept, tail lost. clear: There is some background noise and minor overlapping speech, but the main conversation is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.12
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call ended before any requirement details could be revalidated.
How sudeeps did it on a
9.0/10 call —
The inquiry you have created now, sir, is for CR material. Do you need exactly CR or galvanize?... .7, 1250 or 1220... This 5-ton coil... In Surat, this one, right... And pincode 394210, correct?... Just tell me when you want to take it.
−2.0 pts
Discovery (5 Qs, woven naturally)
The call ended before any discovery questions could be asked.
How Aditya Pandey did it on a
8.5/10 call —
where is its application used?... Sir, how much do you require monthly?... which material do you generally need for that?... So are you taking this on credit, sir, the one from SAIL and BSP?
−2.0 pts
Closure with price & timeline
The call ended before any pricing, timeline, or closure could be discussed.
How sudeeps did it on a
9.0/10 call —
I will send you the quotation, sir. But the thing is, we will have to place its order today itself because the prices are valid for today.
habit You did 73% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener acknowledges platform submission
Sir, a few months ago, you had registered your business, Jay Khodiyar Fabricators, on Jindal's digital portal.
No unnecessary re-pitching
Sir, a few months ago, you had registered your business, Jay Khodiyar Fabricators, on Jindal's digital portal. But then it's been almost over six-seve
Summary
The agent called a customer ('Jay Khodiyar Fabricators') who had registered on the portal months ago but never placed an order. After the agent's introduction, the customer had a temporary audio issue. The call ended immediately after the connection was re-established, before any business could be discussed.
Coaching
Your opening monologue was very long; try to state the reason for your call more concisely to keep the customer engaged.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Sir, a few months ago, you had registered your business, Jay Khodiyar Fabricators, on Jindal's digital portal. Agent correctly acknowledged the customer's prior action on the platform (registration). |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call ended before any requirement details could be revalidated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call ended before any pricing, timeline, or closure could be discussed. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Sir, a few months ago, you had registered your business, Jay Khodiyar Fabricators, on Jindal's digital portal. But then it's been almost over six-seven months, we have never received any requirement from you. The agent's opening was focused on the reason for the call and did not involve an unnecessary portfolio pitch. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.727 heavy | 18.6s | 7.0s | 171.4s | 11.9s | 245.2 | 0 | 6 | 7 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.3s
Hello.
હેલો.
agent
2.0s
Hello. Jay Khodiyar Fabricators?
હેલો. જય ખોડિયાર ફેબ્રિકેટર્સ?
customer
3.6s
Yes, speak.
હા, બોલો.
agent
4.4s
Sir, good evening. I am Ankit Mistry speaking, from Jindal Steel, Mumbai, head office.
સર, ગુડ ઇવનિંગ. હું અંકિત મિસ્ત્રી વાત કરું છું, જિંદાલ સ્ટીલમાંથી, મુંબઈ, હેડ ઓફિસ.
customer
8.1s
Jindal Steel?
જિંદાલ સ્ટીલ?
agent
8.9s
Yes.
હા.
customer
9.4s
Speak.
બોલો.
agent
10.1s
Sir, a few months ago, you had registered your business, Jay Khodiyar Fabricators, on Jindal's digital portal. But then it's been almost over six-seven months, we have never received any requirement from you. Just regarding that I had called you to know what issue are we facing or what
સર, આપણે થોડા મહિના પહેલા તમે મને જિંદાલના ડિજિટલ પોર્ટલ પર તમારું આ જે બિઝનેસ છે જય ખોડિયાર ફેબ્રિકેટર્સ, એ અકાઉન્ટ આપણે રજીસ્ટ્રેશન કરાવ્યું છે. બટ ધેન ઓલમોસ્ટ એને છ સાત મહિના ઉપર જેવું થઈ ગયું છે, અમને ક્યારેય તમારી કશી રિક્વાયરમેન્ટ આવી નથી. બસ એના રિગાર્ડિંગ મેં તમને કોલ કર્યો હતો કે જાણવા માટે કે આપણે શું ઇસ્યુ ફેસ કરી રહ્યા છીએ કે પછી શું
customer
22.0s
One minute, okay. Sir, I can't hear you, hold on for a minute.
એક મિનિટ હા. સર, અવાજ નથી આવતો તમારો, એક મિનિટ ચાલુ રાખો.
agent
25.5s
Yes yes, sure.
હા હા, શ્યોર.
customer
26.8s
Hold on for a minute.
ચાલુ રાખજો એક મિનિટ.
agent
28.2s
Yes yes, no problem.
હા હા, વાંધો નહીં.
customer
29.8s
Yes, speak.
હા, બોલો.