Call 34972178392240590 2026-07-13 · sudeeps · 1:24
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | General Enquiry | full conversation 18 turns, clean transcript (0% inaudible) | Marathi | 18 | customer_led (campaign_name:medium) |
Audio: clear: Slight background noise on the customer's side, but transcription is not affected.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.16
confidence high · +2/−3
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent did not revalidate any of the required fields (product, specs, quantity, location, timeline).
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
Agent did not ask any of the five required discovery questions; the conversation was immediately derailed by a price objection.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
Agent offered to send a quotation but did not commit to a specific price or timeline as no requirement was established.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
habit You did 76% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
objection
The customer raised 2 objections
you did not answer:
price send_price_will_think
No, no sir. Your rates are high right now, so there is no planning.
I will let you know if there is anything, sir.
did well
Opener acknowledges platform submission
Your company was registered on our portal for Nashik, sir. This was a follow-up call regarding your steel purchase, sir.
No unnecessary re-pitching
our rates are very competitive, sir.
Summary
The agent followed up on previous portal inquiries for CR material. The customer immediately raised a price objection, stating JSW's rates are too high compared to the Mumbai market and they have no current procurement plans. The agent's attempt to get a new inquiry to quote against was deflected, and the call ended with the agent offering to share his contact details.
Coaching
When a customer objects on price, don't just say your rates are 'competitive'; use the playbook to ask what price they are comparing against and explain the value of an all-inclusive landed cost.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Your company was registered on our portal for Nashik, sir. This was a follow-up call regarding your steel purchase, sir. Agent correctly referenced the customer's prior registration on the portal. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
Agent did not revalidate any of the required fields (product, specs, quantity, location, timeline). |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
Agent did not ask any of the five required discovery questions; the conversation was immediately derailed by a price objection. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
Agent offered to send a quotation but did not commit to a specific price or timeline as no requirement was established. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | our rates are very competitive, sir. Agent did not re-pitch the portfolio and instead offered a single, relevant (though generic) point on competitiveness. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | No, no sir. Your rates are high right now, so there is no planning. |
our rates are very competitive, sir. You share the inquiry, a live inquiry with me, I will send you the quotation. |
| send_price_will_think | mishandled | I will let you know if there is anything, sir. |
I will WhatsApp you my number. This is a system number, sir. Okay? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.765 heavy | 32.6s | 10.0s | 41.4s | 12.3s | 255.8 | 0 | 11 | 7 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.0s
Hello.
agent
5.6s
Hello.
agent
6.3s
Are you Aniket Masare speaking? From Neo Corporations?
अनिकेत मसारे बोलताय का? निओ कॉर्पोरेशन्स मधनं?
customer
8.9s
Yes, speaking. Tell me.
हो बोलतोय, बोला.
agent
10.0s
Hello Aniket sir, this is Sudeep speaking from JSW One, Mumbai head office.
अनिकेत सर नमस्कार, सुदीप बोलतोय JSW One मधनं, मुंबई हेड ऑफिस.
customer
13.9s
Tell me.
बोला.
agent
14.5s
Your company was registered on our portal for Nashik, sir. This was a follow-up call regarding your steel purchase, sir.
हे तुमची कंपनी registered झाली होती सर portal वर आपल्या नाशिक साठी. तुमच्या steel purchase संदर्भात follow-up call होता सर.
agent
20.0s
Now in the system, two inquiries have already been created, sir. But unfortunately, no order came for the CR material.
आता system मध्ये आहे ना दोन inquiry already बनल्या आहेत सर. पण unfortunately order आली नाही CR material ला घेऊन.
agent
25.0s
Are you doing any planning for procurement now?
आता काय planning करत आहे का तुम्ही procurement चं?
customer
26.9s
No, no sir. Your rates are high right now, so there is no planning.
नाही, नाही सर. आता तुमचे rate जास्त आहे, त्यामुळे काही planning नाहीये.
agent
30.3s
Okay, okay, okay. By when will the next inquiry go live? Approximately?
ओके, ओके, ओके. कधी पर्यंत next inquiry live होणार? अंदाजे?
customer
33.2s
No sir, your rates don't match, yours and Mumbai's in that.
नाही सर, काय तुमचे rate नाही match होत तुमचे आणि मुंबईच्या याच्या मध्ये.
agent
36.9s
Now what has happened is, I am your account manager, Aniket sir. Whatever issue you have with rates etc., our rates are very competitive, sir.
आता काय झालं तुमचा account manager मी आहे अनिकेत सर. तुमचा rate वगैरे जे पण issue असेल ना, आमचे competitive rates असतात सर खूप.
agent
42.0s
You share the inquiry, a live inquiry with me, I will send you the quotation.
तुम्ही मला inquiry, live inquiry share करा, मी तुम्हाला quotation पाठवतो.
customer
45.4s
I will let you know if there is anything, sir.
काय असेल ते मी कळवतो सर.
agent
46.8s
I will WhatsApp you my number. This is a system number, sir. Okay?
मी तुम्हाला माझा नंबर WhatsApp करतो. हा system चा नंबर आहे सर. ओके?
customer
49.8s
Okay, okay, okay.
ठीक, ठीक, ओके.
agent
50.8s
Okay, Aniket sir.
ठीक आहे अनिकेत सर.