Call 34972178392341980 2026-07-13 · Ganesh · 0:52
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | General Enquiry | no conversation no human conversation on the recording (voicemail / IVR / ringing) | English | 4 | customer_led (campaign_name:medium) |
Audio: clear: The call is with an automated IVR system. The agent does not connect with the intended customer.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
n/a
n/a
2 · Customer quality
the LEAD we handed over
–
/4 flags
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
n/a
confidence none · +0/−0
from 0 hits
excluded: dead call (red band)
excluded: dead call (red band)
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 1.0 heavy | 2.1s | –s | 49.9s | 2.1s | too short | 0 | 1 | – | 0 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.3s
Hi, if you record your name and reason for calling, I'll see if this person is available.
agent
4.7s
Ganesh from JSW One platform.
unknown
9.6s
Thanks, Ganesh. Please stay on the line.
unknown
21.6s
I'm sorry, this person is not available.