Call 34972178393789092 2026-07-13 · ankit mistry · 1:20
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | Call_back_later | full conversation 12 turns, clean transcript (0% inaudible) | Gujarati | 12 | customer_led (campaign_name:medium) |
Audio: clear: There is some minor background noise but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.08
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The customer deflected before the agent could revalidate any specific requirements like product, quantity, or location.
How sudeeps did it on a
9.0/10 call —
The inquiry you have created now, sir, is for CR material. Do you need exactly CR or galvanize?... .7, 1250 or 1220... This 5-ton coil... In Surat, this one, right... And pincode 394210, correct?... Just tell me when you want to take it.
−2.0 pts
Discovery (5 Qs, woven naturally)
The agent asked a general question about 'issues' but did not ask any of the five required discovery questions before the customer ended the conversation.
How Aditya Pandey did it on a
8.5/10 call —
where is its application used?... Sir, how much do you require monthly?... which material do you generally need for that?... So are you taking this on credit, sir, the one from SAIL and BSP?
−2.0 pts
Closure with price & timeline
The call was cut short by the customer's request for a callback, so no price or timeline was discussed or committed.
How sudeeps did it on a
9.0/10 call —
I will send you the quotation, sir. But the thing is, we will have to place its order today itself because the prices are valid for today.
habit You did 82% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener acknowledges platform submission
a few months back you had registered your business, uh Sahil Poly Products, on our JSW digital portal.
No unnecessary re-pitching
So I just called you regarding that, what issues are we facing here or is there any challenge or concern from your end...
Summary
The agent contacted a customer who had registered on the portal six months ago but had not placed an order. The agent attempted to understand why, but the customer stated they were out of the office and requested a callback. The agent agreed to call back the next day in the second half.
Coaching
Your opening correctly referenced the platform, but framing it around 'why haven't you bought from us' can put the customer on the defensive; try a more positive re-engagement to quickly confirm their current needs instead.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | a few months back you had registered your business, uh Sahil Poly Products, on our JSW digital portal. Agent correctly referenced the customer's prior registration on the digital platform. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The customer deflected before the agent could revalidate any specific requirements like product, quantity, or location. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The agent asked a general question about 'issues' but did not ask any of the five required discovery questions before the customer ended the conversation. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call was cut short by the customer's request for a callback, so no price or timeline was discussed or committed. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | So I just called you regarding that, what issues are we facing here or is there any challenge or concern from your end... Agent did not re-pitch the portfolio and instead focused on the customer's existing registration, which is correct for this call type. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.824 heavy | 26.2s | 5.6s | 48.2s | 15.6s | 302.3 | 0 | 7 | 5 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
હેલો.
agent
1.7s
Hello, am I speaking with Idris ji? Idris uh Bhavesh ji?
હેલો, ઇદ્રિસજી વાત કરે છે? ઇદ્રિસ અ ભાવેશજી?
customer
4.5s
Yes, who is it?
હા, કોણ?
agent
5.2s
Idris bhai, good afternoon. I am Ankit Mistry speaking, from JSW Steel, Jindal Steel Mumbai head office.
ઇદ્રિસભાઈ, ગુડ આફ્ટરનૂન. હું અંકિત મિસ્ત્રી વાત કરું છું, JSW સ્ટીલમાંથી, જિંદાલ સ્ટીલ મુંબઈ હેડ ઓફિસ.
customer
10.2s
Speak.
બોલો.
agent
10.9s
Uh Idris bhai, a few months back you had registered your business, uh Sahil Poly Products, on our JSW digital portal. But then it's been almost six months, we haven't received any steel requirement from your end.
અ ઇદ્રિસભાઈ, આપણે ફ્યુ મન્થ્સ બેક તમે મારા JSW ના ડિજિટલ પોર્ટલ પર તમારું આ જે બિઝનેસ છે, અ સાહિલ પોલી પ્રોડક્ટ્સ, એ અકાઉન્ટ આપણે રજીસ્ટ્રેશન કરેલું હતું. બટ ધેન ઓલમોસ્ટ એને છ એક મહિના જેવું થઈ ગયું છે, અમને કોઈ તમારા એન્ડથી સ્ટીલની રિક્વાયરમેન્ટ આવી નથી કઈ.
agent
19.5s
So I just called you regarding that, what issues are we facing here or is there any challenge or concern from your end, because of which, you know, we haven't been able to start any business in steel supply yet?
તો જસ્ટ એ રિગાર્ડિંગ મેં તમને ફોન કર્યો તો કે અહીંયા આપણે શું ઇસ્યુસ ફેસ કરી રહ્યા છે કે પછી કોઈ ચેલેન્જ કે કન્સર્ન છે તમારા એન્ડથી, જે કારણે હજી સુધી યુ નો, હજી સુધી આપણે કઈ બિઝનેસ સ્ટાર્ટ નથી કરી શક્યા સ્ટીલ સપ્લાયમાં?
agent
25.9s
Regarding HR CR?
HR CR રિગાર્ડિંગ?
customer
27.5s
Sir, call me tomorrow, I am actually not in the office today.
સર, મને કાલે ફોન કરોને, આજે હું એક્ચ્યુલી નથી ઓફિસમાં.
agent
30.0s
Oh, is that so? Okay. What time should I call you? Any preferred time of yours?
ઓહ, એવું છે? ઓકે. ક્યારેક વાગે ફોન કરું તમને? કોઈ પ્રિફર્ડ ટાઈમ તમારો?
customer
32.2s
Tomorrow, call me in the second half tomorrow.
કાલે, કાલે કરોને સેકન્ડ હાફમાં મને.
agent
34.2s
In the second half? Okay okay, sure sure.
સેકન્ડ હાફમાં? ઓકે ઓકે, શ્યોર શ્યોર.