Call 34972178403000840 2026-07-14 · ankit mistry · 0:30
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | No_requirement | short or unclear only 5 turns - short exchange, limited evidence to score | Gujarati | 5 | customer_led (campaign_name:medium) |
Audio: clear: No specific issues.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.17
confidence med · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call ended before any requirement details could be revalidated.
How sudeeps did it on a
9.0/10 call —
The inquiry you have created now, sir, is for CR material. Do you need exactly CR or galvanize?... .7, 1250 or 1220... This 5-ton coil... In Surat, this one, right... And pincode 394210, correct?... Just tell me when you want to take it.
−2.0 pts
Opener acknowledges platform submission
The agent introduced themself but did not acknowledge that the customer had submitted a requirement on the platform.
How sudeeps did it on a
9.0/10 call —
Sir, your company was registered on the portal for Surat. In fact, you have also created a requirement for a CR coil through our website, oh sorry not website, through the app.
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked as the call ended immediately after the introduction.
How Aditya Pandey did it on a
8.5/10 call —
where is its application used?... Sir, how much do you require monthly?... which material do you generally need for that?... So are you taking this on credit, sir, the one from SAIL and BSP?
habit You did 82% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
No unnecessary re-pitching
Haresh bhai, good evening. I am Ankit Mishra speaking, from JSW Steel.
Summary
The agent confirmed the customer's identity and introduced themself. The call ended abruptly after the introduction, before any business purpose could be discussed or requirements could be validated.
Coaching
After introducing yourself, you must immediately reference the customer's online inquiry to set the context and begin validating their requirement.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent introduced themself but did not acknowledge that the customer had submitted a requirement on the platform. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call ended before any requirement details could be revalidated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call ended immediately after the introduction. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call did not reach the closure stage; no price or timeline was discussed. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Haresh bhai, good evening. I am Ankit Mishra speaking, from JSW Steel. The call ended before any pitch occurred, so no unnecessary re-pitching took place. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.82 heavy | 5.0s | 1.1s | 23.9s | 2.9s | too short | 0 | 2 | 3 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello.
agent
0.9s
Hello, is Haresh ji speaking? Haresh Vadgama?
હેલો, હરેશજી વાત કરે છે? હરેશ વડગામા?
customer
3.1s
Yes.
જી.
agent
3.6s
Haresh bhai, good evening. I am Ankit Mishra speaking, from JSW Steel.
હરેશભાઈ, ગુડ ઇવનિંગ. હું અંકિત મિશ્રા વાત કરું છું, JSW સ્ટીલમાંથી.
customer
6.5s
Yes.
જી.