Call 34972178426752460 2026-07-17 · ankit mistry · 1:16
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | Does_not_deal_Steel | full conversation 14 turns, clean transcript (0% inaudible) | Gujarati | 14 | customer_led (campaign_name:medium) |
Audio: clear: There is a slight echo on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.02
confidence high · +2/−0
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call was disqualified before the agent could revalidate the requirement details.
How sudeeps did it on a
9.0/10 call —
The inquiry you have created now, sir, is for CR material. Do you need exactly CR or galvanize?... .7, 1250 or 1220... This 5-ton coil... In Surat, this one, right... And pincode 394210, correct?... Just tell me when you want to take it.
−2.0 pts
Closure with price & timeline
The call was correctly disqualified before pricing or closure became relevant.
How sudeeps did it on a
9.0/10 call —
I will send you the quotation, sir. But the thing is, we will have to place its order today itself because the prices are valid for today.
−1.0 pts
Discovery (5 Qs, woven naturally)
The agent correctly focused discovery on the customer's business type and consumption frequency to qualify the lead.
How Aditya Pandey did it on a
8.5/10 call —
where is its application used?... Sir, how much do you require monthly?... which material do you generally need for that?... So are you taking this on credit, sir, the one from SAIL and BSP?
habit You did 74% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener acknowledges platform submission
Actually, you had registered an account for your business, uh Umiya Medical Store, on our JSW digital portal.
No unnecessary re-pitching
our portal is mainly for manufacturers and fabricators, etc., who need steel every month. It's a portal for them.
Summary
The agent contacted a customer who had registered on the portal. The customer, a medical shop, clarified they had a one-time need for 'roof stock' and were not a regular steel buyer. The agent correctly identified them as a non-target segment, explained the platform is for regular B2B users, and politely ended the call.
Coaching
Good job quickly identifying this was not a target customer (one-time, non-regular buyer) and politely closing the call by explaining the platform's purpose.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Actually, you had registered an account for your business, uh Umiya Medical Store, on our JSW digital portal. The agent correctly referenced the customer's action on the digital portal. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call was disqualified before the agent could revalidate the requirement details. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | partial | 2 | 1.0 | So you don't have any business in steel, right? In this? ... Or do you have regular consumption? The agent correctly focused discovery on the customer's business type and consumption frequency to qualify the lead. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call was correctly disqualified before pricing or closure became relevant. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | our portal is mainly for manufacturers and fabricators, etc., who need steel every month. It's a portal for them. The agent explained the platform's purpose to disqualify the lead, rather than pitching irrelevant products. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.742 heavy | 26.5s | 9.2s | 40.3s | 8.5s | 301.1 | 0 | 8 | 6 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.2s
Hello.
agent
1.3s
Hello, uh Umiya Medical Shops?
customer
3.3s
Yes, who is speaking?
હા, કોણ વાત કરે છે?
agent
4.5s
Uh sir, good morning. I am Ankit Mistry speaking, from JSW Steel. Actually, you had registered an account for your business, uh Umiya Medical Store, on our JSW digital portal.
અ સાહેબ ગુડ મોર્નિંગ. હું અંકિત મિસ્ત્રી વાત કરું છું, જે એસ ડબલ્યુ સ્ટીલ થી. એક્ચ્યુલી તમે અમારા જે એસ ડબલ્યુ ના ડિજિટલ પોર્ટલ પર તમારું આ જે બિઝનેસ છે ને, અ ઉમિયા મેડિકલ સ્ટોર જે એકાઉન્ટ રજીસ્ટ્રેશન કર્યું હતું.
customer
12.0s
That was an inquiry for roof stock.
એ તો રૂફ સ્ટોક માટે ઇન્ક્વાયરી કરેલી.
agent
14.2s
Oh okay. So you don't have any business in steel, right? In this?
અચ્છા ઓકે. એટલે તમારું કઈ બિઝનેસ નથી રાઈટ સ્ટીલની અંદર આની અંદર?
customer
17.2s
Uh, so I had an inquiry for roof stock, 0.5.
અ એટલે મારી ઇન્ક્વાયરી હતી રૂફ સ્ટોક માટે 0.5.
agent
19.5s
So I mean, that's a one-time thing for you, just for one time, right? Or do you have regular consumption?
એટલે આઈ મીન એ તમારી વન ટાઈમ એ ખાલી એક વાર માટે જ છે રાઈટ? કે તમારું રેગ્યુલર કન્ઝમ્પશન હોય છે?
customer
23.5s
Hmm. No, it's not regular.
હમ. ના રેગ્યુલર નથી હોતું.
agent
25.0s
Yes, so basically how it is, sir, is that our portal is mainly for manufacturers and fabricators, etc., who need steel every month. It's a portal for them. For one-time requirements, what happens is we can't serve them through it, and if the quantity is low, then...
હા એટલે બેઝીકલી કેવું છે ને સાહેબ કે આજે આપણું પોર્ટલ જે છે એ મેઈનલી જે મેન્યુફેક્ચરર અને જે ફેબ્રિકેટર્સ વગેરે હોય જેમને હર મહિને સ્ટીલ લાગતું હોય એ લોકો માટે પોર્ટલ છે. વન ટાઈમ માટે શું છે કે એમાં અમને પછી એ એમાંથી સર્વ ના થાય અને કોન્ટીટી ઓછી હોય એટલે...
customer
33.5s
Okay so you can delete, you can delete the record, that's the thing.
agent
36.3s
No problem, no problem. Thank you so much for your update.
customer
38.3s
Okay.
agent
38.8s
Yeah, thank you. Yeah.