34972178538874080 · Call

Call 34972178538874080 2026-07-30 · dhruv · 1:56

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_CR_GI_Coated_Opp_Jul26	No_requirement	full conversation 32 turns, clean transcript (0% inaudible)	Gujarati	32	customer_led (campaign_name:medium)

Audio: clear: The agent's side has some background office noise, but it does not significantly hinder transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

1.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.24

confidence high · +10/−2 from 9 hits
0.6*lexical + 0.4*prior

price

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Revalidate every field The agent did not attempt to revalidate any of the five required fields (product, spec, quantity, location, timeline). The customer volunteered some information, but the agent never proactively confirmed it.

How ankit mistry did it on a 10.0/10 call —

you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.

−2.0 pts Opener acknowledges platform submission The agent did not acknowledge the customer's platform submission and instead opened the call as if it were a cold call or a simple follow-up.

How ankit mistry did it on a 10.0/10 call —

Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?

−2.0 pts Discovery (5 Qs, woven naturally) The agent asked zero discovery questions. The customer volunteered their current brand and monthly tonnage, but the agent did not probe for end-use, JSW share, or payment terms.

How ankit mistry did it on a 10.0/10 call —

And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?

objection The customer raised 2 objections you did not answer: price send_price_will_think

I have a requirement, but it will be expensive for me from you.

Send me your location, once I visit the site in person, then whatever it is, we will start, okay?

did well

No unnecessary re-pitching

My my stockyard is in Ahmedabad itself, sir.

Summary

The customer, a manufacturer using 30-35 MT of plates monthly from a competitor, expressed concern about price and delivery location. The agent confirmed a local stockyard in Ahmedabad but failed to validate the requirement or conduct any discovery. The call ended with the agent passively agreeing to send the stockyard location for the customer to visit, without securing a quote or a firm next step.

Coaching

You must take control of the call; after addressing the customer's initial question, pivot back to the script to validate their full requirement and ask discovery questions.

Missed: CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
CL1 Opener acknowledges platform submission	2	fail	–	0.0	Uh sir, I had called you, do you have any requirement right now? The agent did not acknowledge the customer's platform submission and instead opened the call as if it were a cold call or a simple follow-up.
CL2 Revalidate every field	3	fail	0	0.0	The agent did not attempt to revalidate any of the five required fields (product, spec, quantity, location, timeline). The customer volunteered some information, but the agent never proactively confirmed it.
CL3 Discovery (5 Qs, woven naturally)	2	fail	0	0.0	The agent asked zero discovery questions. The customer volunteered their current brand and monthly tonnage, but the agent did not probe for end-use, JSW share, or payment terms.
CL4 Closure with price & timeline	2	fail	–	0.0	Done, done. The agent did not provide a price, commit to a timeline for a quote, or attempt to close. He passively agreed to the customer's request to send a location for a future visit.
CL5 No unnecessary re-pitching	1	pass	–	1.0	My my stockyard is in Ahmedabad itself, sir. The agent did not re-pitch the portfolio, correctly focusing only on the customer's immediate location query.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
price	mishandled	I have a requirement, but it will be expensive for me from you.	My my stockyard is in Ahmedabad itself, sir.
send_price_will_think	mishandled	Send me your location, once I visit the site in person, then whatever it is, we will start, okay?	Done, done.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.302	14.7s	33.9s	67.4s	2.9s	216.3	0	14	18	1

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

2.8s

Hello.

હલો

agent

4.9s

Hello.

હલો

customer

6.0s

Hello.

હલો

agent

6.8s

Hello.

હલો

customer

8.9s

Yes?

હા જી?

agent

10.0s

Uh sir, I am calling from JSW One, Jindal Steel.

અ સરજી JSW One થી વાત કરું છું, જીંદાલ સ્ટીલ.

customer

12.3s

Where, from Mumbai?

ક્યાં મુંબઈ થી?

agent

13.4s

I am calling from the Mumbai head office.

મુંબઈ હેડ ઓફિસ થી વાત કરું છું.

customer

15.1s

Okay, yes, tell me.

અચ્છા, હા બોલો.

agent

16.3s

Uh sir, I had called you, do you have any requirement right now?

અ સરજી મેં તમને કોલ કરેલો હતો, અત્યારે કઈ requirement છે?

customer

19.5s

I have a requirement, but it will be expensive for me from you. If you have it in Ahmedabad or...

Requirement છે પણ તમારે મને હું આથી મોંઘો પડીએ. તમારે અહિયાં અમદાવાદ કે બનતો હોય ને

agent

22.8s

My my stockyard is in Ahmedabad itself, sir.

મારો મારો stockyard અમદાવાદ જ છે સાહેબ.

customer

24.3s

The thing is, I get it from AMNS every month, understand, 30-35 tons of material comes, just my plates.

અમારે શું છે, મારા AMNS ની આવે જ છે દર મહિને સમજી લો ત્રીસ પાંત્રીસ ટન માલ આવે મારું ખાલી plate જ.

agent

29.1s

Right.

customer

29.5s

Understood?

સમજ્યા?

customer

30.6s

We get 16 5, 15 5 comes, 16 5 comes, the plates that come.

આપણે સોળ પાંચ ની, પંદર પાંચ ની આવે, સોળ પાંચ ની આવે, પ્લેટુ આવે ને જે.

agent

33.6s

Right.

customer

34.0s

In 1250.

બારસો પચાસ માં.

agent

35.6s

Understood.

સમજાઈ ગયું.

customer

37.0s

A lot of material is consumed. I have spoken once before with your JSW people.

માલ તો ઘણો ખપે છે, આપણે પેલા એક વાર વાત મારી થયેલી છે તમારા JSW વાળા થી.

agent

40.3s

Aha.

અહં.

customer

41.4s

That's why.

એટલે.

customer

42.2s

Once, if possible, where is the depot in Ahmedabad? Can you send me the location? So I can visit.

એક વાર એવો તો રૂબરૂ અમદાવાદ માં ક્યાં ડેપો છે? મને location મોકલાવજો ને? તો હું જઈ આવું.

agent

44.9s

Kanbha, Kathwada, Vatva.

કણભા, કઠવાડા, વટવા.

customer

46.9s

In Kath- Kathwada, right? Uh, WhatsApp this to me, I am going to Ahmedabad in two-four days itself. I was supposed to go two days ago but there was heavy rain there, so I didn't leave.

કઠ કઠવાડા માં છે ને? આ મને મને WhatsApp કરજો, હું બે ચાર દિવસ માં જ અમદાવાદ જવાનું છે. હમણાં જવાનું તો બે દિવસ પહેલા હતો પણ ત્યાં વરસાદ વધારે હતો ત્યાં એટલે નથી નીકળ્યો.

agent

52.8s

Yes, understood.

હા, સમજાઈ ગયું.

customer

54.6s

Send me your location, once I visit the site in person, then whatever it is, we will start, okay?

મને મોકલાવો ને તમારું location એક વાર રૂબરૂ સાઈડ માં થી જઈને પછી જે હશે એ આપણે ચાલુ કરશું, બરોબર?

agent

58.2s

Done, done.

customer

59.3s

Yes, yes, yes.

હા, હા, હા.

agent

60.2s

Okay.

customer

61.4s

Yes.

હા.

customer

62.8s

Okay, bye bye.