34972178461542950 · Call

Call 34972178461542950 2026-07-21 · Rohit Mishra · 0:28

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_CR_GI_Coated_Opp_Jul26	General Enquiry	short or unclear 25% of turns inaudible - partial transcript, judge only what is legible	Gujarati	4	customer_led (campaign_name:medium)

Audio: noisy: Significant background noise on the customer's side makes parts of their speech difficult to understand.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

1.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

0.00

confidence med · +0/−0 from 0 hits
0.7*prior (damped - label alone is weak)

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Revalidate every field The call ended before any requirement revalidation could occur.

How ankit mistry did it on a 10.0/10 call —

you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.

−2.0 pts Opener acknowledges platform submission The agent used a generic opener, prompting the customer to ask "What work did you have?", indicating the context of the platform submission was not set.

How ankit mistry did it on a 10.0/10 call —

Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?

−2.0 pts Discovery (5 Qs, woven naturally) The call was too short for any discovery questions to be asked.

How ankit mistry did it on a 10.0/10 call —

And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?

habit You asked no questions at all on this call. Discovery is where the requirement comes from.

did well

No unnecessary re-pitching

I am calling from JSW One, sir.

Summary

The customer answered and asked for the reason for the call. The agent introduced themself from JSW One. The customer then said something inaudible about a 'quotation' before the call ended abruptly. No requirements were discussed.

Coaching

The call was too short to be effective, but always open by referencing the customer's online inquiry to immediately establish context, for example: "Sir, you recently placed an inquiry on our platform..."

Missed: CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
CL1 Opener acknowledges platform submission	2	fail	–	0.0	The agent used a generic opener, prompting the customer to ask "What work did you have?", indicating the context of the platform submission was not set.
CL2 Revalidate every field	3	fail	0	0.0	The call ended before any requirement revalidation could occur.
CL3 Discovery (5 Qs, woven naturally)	2	fail	0	0.0	The call was too short for any discovery questions to be asked.
CL4 Closure with price & timeline	2	fail	–	0.0	The call ended before any discussion of price, timeline, or closure.
CL5 No unnecessary re-pitching	1	pass	–	1.0	I am calling from JSW One, sir. The agent did not pitch any products, thus avoiding an unnecessary re-pitch.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.231	1.2s	4.0s	22.8s	1.2s	too short	0	1	2	0

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

unknown

0.0s

Hi, to record your name and reason for calling, I'll see if this person is available.

customer

7.0s

What work did you have?

તમારે શું કામ હતું?

agent

8.6s

I am calling from JSW One, sir.

JSW One માંથી બોલું છું સર.

customer

10.0s

[inaudible] quotation [inaudible]