Call 34972178539985412 2026-07-30 · dhruv · 0:56
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | No_requirement | full conversation 14 turns, clean transcript (0% inaudible) | Gujarati | 14 | customer_led (campaign_name:medium) |
Audio: clear: There is some background chatter on the agent's side, but it does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.36
confidence high · +6/−0
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent did not read back or confirm any of the required fields (product, specs, quantity, location, timeline).
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent did not acknowledge the customer's platform submission and instead opened the call like a cold call.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
The agent asked no discovery questions; the customer cut the conversation short before any could be attempted.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
Uh sir, is there any requirement right now in sheet metals?
Summary
The agent called a customer from 'Lakshmi Housing Private Limited' but failed to reference their online inquiry, treating it as a cold call. The customer questioned if the agent was from the company or a dealer, then requested contact details to send their requirement later. The agent agreed without attempting any discovery or setting a follow-up, ending the call.
Coaching
For a customer-led inquiry, always open by referencing their action on our platform (e.g., 'I'm calling about the requirement you placed on our website') to establish immediate context and credibility.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 | Uh sir, is there any requirement right now in sheet metals? The agent did not acknowledge the customer's platform submission and instead opened the call like a cold call. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The agent did not read back or confirm any of the required fields (product, specs, quantity, location, timeline). |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The agent asked no discovery questions; the customer cut the conversation short before any could be attempted. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 | Yes sir, send it. The agent did not provide a price or timeline, and passively accepted the customer's request to send details later without setting a concrete next step. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Uh sir, is there any requirement right now in sheet metals? The agent did not pitch any products, and therefore did not unnecessarily re-pitch the portfolio. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.479 | 10.3s | 11.2s | 34.5s | 3.1s | 256.3 | 0 | 6 | 8 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello.
હલો
agent
1.0s
Hello.
હલો
customer
1.9s
Yes.
હા
agent
2.8s
Lakshmi Housing Private Limited?
લક્ષ્મી હાઉસિંગ પ્રાઇવેટ લિમિટેડ?
customer
4.6s
Yes, speak.
હા બોલો
agent
5.5s
Uh sir, I'm speaking from JSW One, which is Jindal Steel Works Mumbai.
અ સર JSW One થી વાત કરું છું, જે Jindal Steel Works મુંબઈ.
customer
8.7s
Yes, speak.
હા બોલો
agent
9.7s
Uh sir, is there any requirement right now in sheet metals?
અ સાહેબ કઈ છે requirement અત્યારે sheet metals માં?
customer
13.5s
So are you speaking from the company or from some dealer's place?
તો તમે company માંથી બોલો છો કે કોઈ dealer ના ત્યાંથી?
agent
16.6s
I'm speaking from the company, sir. I'm speaking from JSW One.
Company થી વાત કરું સાહેબ, JSW One થી વાત કરું.
customer
18.6s
You are speaking from the company. Okay.
Company થી વાત કરો છો. Okay.
customer
21.6s
Send me your contact, if anyone's, on this mobile number. I will send my requirement there, okay.
મને આ mobile number પર તમારો contact જો કોઈનો મોકલોને, મારી requirement ત્યાં મોકલાવું છું ચલો.
agent
25.6s
Yes sir, send it.
હા સાહેબ મોકલો.
customer
26.8s
Okay.