Call 34972178409228160 2026-07-15 · Abhishek Gupta · 0:39
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | General Enquiry | full conversation 13 turns, clean transcript (0% inaudible) | Hindi | 13 | customer_led (campaign_name:medium) |
Audio: noisy: Significant background noise on the customer's side throughout the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.40
confidence high · +4/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call was terminated by the agent before any requirement details could be discussed.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent only stated he was from the platform, but did not reference the customer's specific action (submitting a requirement).
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked as the call was cut short due to background noise.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
Ajay ji, this is Abhishek Gupta calling from the JSW One platform.
Summary
The agent called the customer regarding a platform submission. After the introduction, the agent noted background noise and professionally suggested calling back later, to which the customer agreed. The call ended without discussing the customer's requirement.
Coaching
When opening a customer-led call, immediately reference the customer's action on the platform (e.g., 'I'm calling about the requirement you placed...') to provide context and avoid confusion.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent only stated he was from the platform, but did not reference the customer's specific action (submitting a requirement). |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call was terminated by the agent before any requirement details could be discussed. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call was cut short due to background noise. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call did not progress to the closure stage. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Ajay ji, this is Abhishek Gupta calling from the JSW One platform. The agent did not have the opportunity to pitch, and therefore did not conduct any unnecessary re-pitching. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.65 | 9.3s | 5.0s | 24.7s | 2.4s | 290.3 | 0 | 6 | 7 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.5s
Hello
हॅलो
agent
2.3s
Hello
हॅलो
customer
3.2s
Speak
बोलिए
agent
4.0s
Am I speaking with Ajay ji?
अजय जी से बात कर रहे हैं?
customer
5.0s
Yes?
हां जी?
agent
6.7s
Am I speaking with Ajay ji?
अजय जी से बात कर रहे हैं?
customer
7.7s
Yes, speaking.
हां बोल रहा हूं।
agent
8.4s
Ajay ji, this is Abhishek Gupta calling from the JSW One platform.
अजय जी, अभिषेक गुप्ता बात कर रहा था JSW One प्लॅटफॉर्म से।
customer
10.8s
From where?
कहां से?
agent
11.4s
From the JSW One platform sir, JSW One MSME.
JSW One प्लॅटफॉर्म से सर, JSW One MSME.
customer
14.2s
Yes, speak.
हां बोलिए।
agent
15.0s
Are you outside, sir? There's a disturbance, I'll call back later.
कहीं बाहर हैं क्या सर? डिस्टर्बेंस आ रहा है, बाद में बात करूंगा।
customer
17.5s
Yes, absolutely.
हां बिलकुल।