Call 34972178530786572 2026-07-29 · dhruv · 0:52
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | No_requirement | full conversation 10 turns, clean transcript (0% inaudible) | Gujarati | 10 | customer_led (campaign_name:medium) |
Audio: clear: Some background noise is present but does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.22
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent did not read back or revalidate any of the details from the customer's online submission.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent did not acknowledge the customer's platform submission and instead opened with a generic prospecting question.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked about the customer's business, application, or procurement habits.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
habit You did 78% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The agent called a lead from the platform but did not acknowledge the customer's submission. Instead, the agent asked a generic prospecting question. The customer stated they had no current requirement, and the agent immediately ended the call without exploring the original inquiry.
Coaching
You treated this inbound lead like a cold call. Always start by acknowledging the customer's online submission to show you have their details and are calling to help.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline CL5 No unnecessary re-pitching
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 | Do you have any requirement for CR, GP, HR sheets right now? The agent did not acknowledge the customer's platform submission and instead opened with a generic prospecting question. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The agent did not read back or revalidate any of the details from the customer's online submission. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked about the customer's business, application, or procurement habits. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 | Done. Okay. If there is anything, please let me know. The agent accepted the customer's 'no requirement' statement without attempting to provide a price or timeline based on the original submission. |
| CL5 No unnecessary re-pitching | 1 | fail | – | 0.0 |
The agent did not pitch anything, so while they didn't 're-pitch', they failed to follow the customer-led script at all. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.775 heavy | 10.7s | 3.1s | 38.2s | 3.6s | 229.9 | 0 | 5 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.1s
Hello
હેલો
agent
1.9s
Hello
હેલો
customer
2.9s
Yes, speak.
હા બોલો
agent
3.9s
Sir, I am calling from JSW One. Can I speak to someone at Patel Texnofab?
સર JSW One થી વાત કરું છું. પટેલ ટેક્સનોફેબ માં વાત થાય મારી?
customer
7.9s
Yes, speak.
હા બોલો
agent
8.7s
Do you have any requirement for CR, GP, HR sheets right now?
કઈ છે અત્યારે રિક્વાયરમેન્ટ CR, GP, HR શીટ્સ માં?
customer
12.2s
No, nothing right now.
ના, અત્યારે કઈ નથી.
agent
14.0s
Done. Okay. If there is anything, please let me know.
ડન છે. ઠીક છે. કઈ હોય તો પ્લીઝ જણાવજો.
customer
16.9s
Yes.
હા
agent
17.6s
Okay, thank you.
ઓકે, થેન્ક યુ.