Call 34972178392100840 2026-07-13 · ankit mistry · 1:00
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | Call_back_later | full conversation 11 turns, clean transcript (0% inaudible) | Gujarati | 11 | customer_led (campaign_name:medium) |
Audio: clear: The audio quality is good with minimal background noise.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.07
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The customer requested a callback before any requirement details could be revalidated.
How sudeeps did it on a
9.0/10 call —
The inquiry you have created now, sir, is for CR material. Do you need exactly CR or galvanize?... .7, 1250 or 1220... This 5-ton coil... In Surat, this one, right... And pincode 394210, correct?... Just tell me when you want to take it.
−2.0 pts
Discovery (5 Qs, woven naturally)
The call was too short to ask any discovery questions as the customer was busy.
How Aditya Pandey did it on a
8.5/10 call —
where is its application used?... Sir, how much do you require monthly?... which material do you generally need for that?... So are you taking this on credit, sir, the one from SAIL and BSP?
−2.0 pts
Closure with price & timeline
The call ended with a callback agreement, not a price or stock-based closure.
How sudeeps did it on a
9.0/10 call —
I will send you the quotation, sir. But the thing is, we will have to place its order today itself because the prices are valid for today.
habit You did 80% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener acknowledges platform submission
Uh sir, some time ago you had registered your business, which is Parman Exports, on our Jindal's digital portal.
No unnecessary re-pitching
Uh sir, some time ago you had registered your business... on our Jindal's digital portal.
Summary
The agent called a lead who had registered on the JSW portal a year ago but never placed an order. The customer, Ketan from Parman Exports, stated he was busy and requested a callback in the afternoon. The agent agreed to the callback, and the call ended without any discussion of steel requirements.
Coaching
You handled the customer's request for a callback professionally; ensure you follow through this afternoon and attempt the full discovery and validation process on the next call.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Uh sir, some time ago you had registered your business, which is Parman Exports, on our Jindal's digital portal. The agent correctly opened by referencing the customer's prior registration on the platform. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The customer requested a callback before any requirement details could be revalidated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The call was too short to ask any discovery questions as the customer was busy. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call ended with a callback agreement, not a price or stock-based closure. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Uh sir, some time ago you had registered your business... on our Jindal's digital portal. The agent did not perform any unnecessary re-pitching and stuck to the reason for the call. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.805 heavy | 16.9s | 4.1s | 39.0s | 7.9s | 298.2 | 0 | 6 | 5 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.4s
Hello.
હેલો.
agent
1.0s
Hello.
હેલો.
customer
1.8s
Parman Exports?
પરમાણ એક્સપોર્ટ્સ?
agent
2.8s
Yes, who is this?
जी में कौन?
agent
3.6s
Uh sir, good morning. I am Ankit Mistry speaking from JSW Steel. Jindal Steel Mumbai head office.
અ સર, ગુડ મોર્નિંગ. હું અંકિત મિસ્ત્રી વાત કરું છું JSW Steel માંથી. જીંદાલ સ્ટીલ મુંબઈ હેડ ઓફિસ.
customer
7.9s
Hm.
હમ.
agent
8.6s
Uh sir, some time ago you had registered your business, which is Parman Exports, on our Jindal's digital portal. But then it's been almost a year, we have never received any steel requirement from you.
અ સાહેબ, આપણે થોડા ટાઈમ પહેલા તમે અમારા જીંદાલના ડિજિટલ પોર્ટલ પર તમારો જે બિઝનેસ છે, which is Parman Exports, અ એ અકાઉન્ટ આપણે રજીસ્ટ્રેશન કરાવ્યું હતું. But then ઓલમોસ્ટ એને એક વરસ જેવું થઈ ગયું છે, અમને ક્યારેય એના પરથી કોઈ સ્ટીલની રિક્વાયરમેન્ટ આવી નથી તમારા તરફથી.
customer
16.6s
Sir, can you call in the afternoon? I am a bit outside.
સાહેબ, બપોરે ફોન કરશો તમે? મને જરા હું બહાર છું.
agent
18.9s
Oh, sure sir, no problem. Sir, what would be your good name?
Oh, sure સર, કઈ વાંધો નથી. સર, આપનું શુભ નામ શું હશે?
customer
21.0s
Ketan.
કેતન.
agent
21.6s
Ketan. Okay Ketan bhai, I will call you back in the afternoon, will that work?
કેતન. ઓકે કેતનભાઈ, હું તમને બપોરે ફોન કોલ બેક કરું, ચાલશે?