Call 34972178402488620 2026-07-14 · ankit mistry · 1:43
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | Interested | full conversation 18 turns, clean transcript (0% inaudible) | Gujarati | 18 | customer_led (campaign_name:medium) |
Audio: clear: Some minor background chatter is present but does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
mismatched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.68
confidence high · +4/−0
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent did not attempt to revalidate any of the required fields (product, specs, quantity, location, timeline).
How sudeeps did it on a
9.0/10 call —
The inquiry you have created now, sir, is for CR material. Do you need exactly CR or galvanize?... .7, 1250 or 1220... This 5-ton coil... In Surat, this one, right... And pincode 394210, correct?... Just tell me when you want to take it.
−2.0 pts
Discovery (5 Qs, woven naturally)
The agent asked no discovery questions regarding the customer's business, usage, or procurement habits.
How Aditya Pandey did it on a
8.5/10 call —
where is its application used?... Sir, how much do you require monthly?... which material do you generally need for that?... So are you taking this on credit, sir, the one from SAIL and BSP?
−2.0 pts
Closure with price & timeline
The agent did not provide a price or a timeline for a price, instead pushing the requirement gathering to an offline channel.
How sudeeps did it on a
9.0/10 call —
I will send you the quotation, sir. But the thing is, we will have to place its order today itself because the prices are valid for today.
habit You did 81% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener acknowledges platform submission
Hiren bhai, we had spoken six months ago, if you remember, where you had registered your business, Convex Technology, on our Jindal portal for a steel
No unnecessary re-pitching
Just to remind you once again that our minimum order quantity per thickness per size in MS, is five tonnes, okay? And the payment terms for the first
Summary
The agent contacted a lead who had registered on the portal six months ago. The customer confirmed an ongoing requirement for CR sheets. The agent did not discover the specific requirement on the call, but instead stated the company's MOQ and payment terms before agreeing to send a WhatsApp message for the customer to share details offline.
Coaching
You missed the opportunity to gather critical details on the call; instead of pushing the conversation to WhatsApp, ask about their specific requirements (quantity, specs, end-use) to provide a concrete offer.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Hiren bhai, we had spoken six months ago, if you remember, where you had registered your business, Convex Technology, on our Jindal portal for a steel requirement. The agent correctly referenced the customer's prior registration on the JSW portal. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The agent did not attempt to revalidate any of the required fields (product, specs, quantity, location, timeline). |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The agent asked no discovery questions regarding the customer's business, usage, or procurement habits. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The agent did not provide a price or a timeline for a price, instead pushing the requirement gathering to an offline channel. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Just to remind you once again that our minimum order quantity per thickness per size in MS, is five tonnes, okay? And the payment terms for the first order guys, it will be our 100% advance payment... The agent did not re-pitch the entire portfolio, instead focusing on setting expectations around MOQ and payment terms. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.809 heavy | 35.5s | 8.4s | 59.1s | 11.6s | 366.8 | 0 | 9 | 9 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.4s
Hello?
હેલો?
agent
1.3s
Hello? Is this Hiren bhai speaking? Hiren Sutariya?
હેલો? હિરેનભાઈ જ વાત કરે છે? હિરેન સુતરિયા?
customer
3.8s
Yes, speak.
હા, બોલો.
agent
4.6s
Hiren bhai, good afternoon. I am Ankit Mistry speaking, from JSW Steel, Jindal Steel Mumbai, head office.
હિરેનભાઈ, ગુડ આફ્ટરનૂન. હું અંકિત મિસ્ત્રી વાત કરું છું, જે એસ ડબલ્યુ સ્ટીલમાંથી, જિંદાલ સ્ટીલ મુંબઈ, હેડ ઓફિસ.
customer
9.5s
Speak.
બોલો.
agent
10.2s
Hiren bhai, we had spoken six months ago, if you remember, where you had registered your business, Convex Technology, on our Jindal portal for a steel requirement. For CR and HR in MS. So, for the last six months, we haven't received any requirement from you and now the month of July has started, and in that, we have many offers running on MS. So, do you have any requirement for HR or CR today, for this month?
હિરેનભાઈ, આપણી છ મહિના પહેલા વાત થઈ'તી, તમને યાદ હોય તો, જ્યાં તમે તમારું આ જે બિઝનેસ છે, કોન્વેક્સ ટેકનોલોજી, એ તમે અમારા જિંદાલના પોર્ટલ પર રજીસ્ટ્રેશન કરાવ્યું'તું, સ્ટીલના રિક્વાયરમેન્ટ માટે. એમ એસમાં સી આર અને એચ આર માટે. તો છેલ્લા છ મહિનાથી કોઈ તમારી રિક્વાયરમેન્ટ આવી નથી અને અત્યારે જુલાઈ મહિનો શરૂ છે અને એમાં અમારી અત્યારે એમ એસમાં ઘણી ઓફર્સ ચાલુ છે. તો કોઈ રિક્વાયરમેન્ટ છે તમારી એચ આર કે સી આરમાં આજના, આ મહિના માટે?
customer
22.3s
Well, I do have requirements, CR sheet is used.
હવે રિક્વાયરમેન્ટ તો રહેતી હોય છે મારે, સી આર સીટ વપરાતું હોય છે.
agent
25.1s
Okay, okay.
ઓકે, ઓકે.
customer
26.6s
What do you have currently, how to do it?
આપણે હાલમાં કઈ છે કેવી રીતે કરવાની?
agent
28.0s
Sure, so I'll do one thing, Hiren bhai, this mobile number of yours, that is your WhatsApp number, right?
શ્યોર, તો હું તમને એક કામ કરું છું હિરેનભાઈ, તમારો આ જે મોબાઈલ નંબર છે, એ તમારો વ્હોટ્સએપ નંબર છે, રાઈટ?
customer
31.4s
Yes yes, send it to me.
હા હા, મને મોકલોને.
agent
32.3s
I will send you a message on that, so you can share whatever requirement you have with me. Just to remind you once again that our minimum order quantity per thickness per size in MS, is five tonnes, okay? And the payment terms for the first order guys, it will be our 100% advance payment, after that, from the second order, you will get credit.
એના પર તમને હું મેસેજ કરું છું, તો તમે તમારી જે પણ રિક્વાયરમેન્ટ હોય એ તમે મને શેર કરી આપો. ખાલી તમને ફરીથી એક વાર યાદ કરાવી દઉં કે અમારી જે મિનિમમ ઓર્ડર કોન્ટીટી છે પર થીકનેસ પર સાઈઝમાં એમ એસમાં, એ અમારી પાંચ ટનની છે, ઓકે? અને જે પેમેન્ટ ટર્મ્સ છે પહેલા ઓર્ડર ગાઈઝ માટે, આપણું સો ટકા એડવાન્સ પેમેન્ટ રહેશે, એના પછીથી, બીજા ઓર્ડરથી તમને ક્રેડિટ મળી જશે.
customer
41.6s
Okay.
ઓકે.
agent
42.2s
Alright? So I am sending you a message.
ઠીક છે? તો હું તમને મેસેજ કરું છું.
customer
43.4s
Sure, sure, yes.
શ્યોર, શ્યોર, હા.
agent
44.2s
Okay, I am sending you a message from my personal number. Yes, yes.
ચલો, હું તમને મેસેજ કરું છું તમારા પર્સનલ નંબરથી. હા, હા.
agent
46.4s
Okay Hiren bhai. Okay, okay. Thank you.
ઓકે હિરેનભાઈ. ઓકે, ઓકે. થેન્ક યુ.
customer
48.0s
Yes, yes.
હા, હા.