Call 34972178452946720 2026-07-20 · ankit mistry · 2:12
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | Does_not_deal_Steel | full conversation 19 turns, clean transcript (0% inaudible) | Gujarati | 19 | customer_led (campaign_name:medium) |
Audio: clear
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.54
confidence high · +0/−5
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent did not revalidate any requirement fields like product, quantity, or location, as the conversation shifted before this could happen.
How sudeeps did it on a
9.0/10 call —
The inquiry you have created now, sir, is for CR material. Do you need exactly CR or galvanize?... .7, 1250 or 1220... This 5-ton coil... In Surat, this one, right... And pincode 394210, correct?... Just tell me when you want to take it.
−2.0 pts
Discovery (5 Qs, woven naturally)
Agent did not ask any of the five core discovery questions regarding end application, monthly volume, current brands, or payment terms.
How Aditya Pandey did it on a
8.5/10 call —
where is its application used?... Sir, how much do you require monthly?... which material do you generally need for that?... So are you taking this on credit, sir, the one from SAIL and BSP?
−2.0 pts
Closure with price & timeline
The call was concluded without any price discussion or attempt to close a sale, as the customer was already being served by a channel partner.
How sudeeps did it on a
9.0/10 call —
I will send you the quotation, sir. But the thing is, we will have to place its order today itself because the prices are valid for today.
habit You did 80% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener acknowledges platform submission
Uh sir, I believe a few months back you had registered your business, which is Maruti Enterprise, on our JSW digital portal.
No unnecessary re-pitching
No, it's okay, in that case if you are already taking it then it's fine enough, I'll just you know update the same in the system.
Summary
The agent contacted a customer who had registered on the JSW portal seven months prior. The customer explained they already procure JSW steel through authorized channel partners (S&T Engineers, Maxplus Solution). The agent confirmed this, correctly updated the lead status, and concluded the call.
Coaching
When a customer already buys our product via a channel partner, probe for their satisfaction with the partner and material to gather intelligence and build rapport for future direct business.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Uh sir, I believe a few months back you had registered your business, which is Maruti Enterprise, on our JSW digital portal. Agent correctly acknowledged the customer's past registration on the digital platform. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
Agent did not revalidate any requirement fields like product, quantity, or location, as the conversation shifted before this could happen. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
Agent did not ask any of the five core discovery questions regarding end application, monthly volume, current brands, or payment terms. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call was concluded without any price discussion or attempt to close a sale, as the customer was already being served by a channel partner. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | No, it's okay, in that case if you are already taking it then it's fine enough, I'll just you know update the same in the system. Agent correctly identified the customer's situation and did not unnecessarily re-pitch the JSW portfolio. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.795 heavy | 45.0s | 11.6s | 75.4s | 17.4s | 268.0 | 0 | 10 | 9 | 9 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello.
હલો.
agent
1.5s
Hello, Maruti Enterprises?
હલો, મારુતિ એન્ટરપ્રાઇઝ?
customer
3.0s
Hello.
હલો.
agent
3.6s
Hello? Hello?
હલો? હલો?
customer
4.5s
Yes.
હા જી.
agent
5.2s
Maruti Enterprises?
મારુતિ એન્ટરપ્રાઇઝ?
customer
6.8s
Yes.
હા જી.
agent
7.5s
Uh sir, hi, good afternoon. I am Ankit Mistry speaking from JSW Steel, Jindal Steel Mumbai head office.
અ સર, હાય, ગુડ આફ્ટરનૂન. હું અંકિત મિસ્ત્રી વાત કરું છું JSW સ્ટીલમાંથી, જિંદાલ સ્ટીલ મુંબઈ હેડ ઓફિસ.
customer
13.3s
Okay.
agent
14.6s
Uh sir, I believe a few months back you had registered your business, which is Maruti Enterprise, on our JSW digital portal. But then it's been almost seven months, and we have never received any steel requirement from your end. So I just called you regarding that to understand what issues we are facing here or if, you know, there is any challenge or concern from your end, due to which we haven't been able to move forward with any business with you in steel supply?
અ સર, આઈ બિલીવ ફ્યુ મન્થ્સ બેક તમે અમારા JSW ના ડિજિટલ પોર્ટલ પર તમારું આ જે બિઝનેસ છે, વિચ ઇસ મારુતિ એન્ટરપ્રાઇઝ, એ અકાઉન્ટ આપણે રજીસ્ટ્રેશન કરેલું તું. બટ ધેન ઓલમોસ્ટ એને સેવન મન્થ્સ થઈ ગયા છે, અમને ક્યારેય એનામાંથી કોઈ સ્ટીલની રિક્વાયરમેન્ટ તમારે એન્ડથી આવી નથી. તો જસ્ટ એના રિગાર્ડિંગ મેં તમને ફોન કર્યો છે ટુ અન્ડરસ્ટેન્ડ કે અહીંયા આપણે શું ઇસ્યુસ ફેસ કરી રહ્યા છીએ કે પછી યુ નો, કોઈ ચેલેન્જ છે, કન્સર્ન છે તમારા એન્ડથી, જે કારણે હજુ સુધી આપણે કંઈ બિઝનેસ તમારી જોડે આગળ નથી વધી શક્યા સ્ટીલ સપ્લાયમાં?
customer
32.4s
Meaning our, our channel partners, they are already getting billed from your end.
એટલે અમારા જે, અમારા જે ચેનલ પાર્ટનર્સ છે ને, એ ઓલરેડી તમારે ત્યાંથી બિલ થઈ જ રહ્યો છે.
agent
36.4s
Oh, so you, okay, so you I believe, you are dealing with Vikas Industries and Vikas Steel, I believe, in your region?
અચ્છા તો તમે, ઓકે, તો તમે આઈ બિલીવ વિકાસ ઇન્ડસ્ટ્રીઝને વિકાસ સ્ટીલને તમે પકડો છો આઈ બિલીવ, તમારા રિજનમાં?
customer
43.0s
Sorry?
agent
44.2s
In your region, I believe you purchase material from a local dealer, right? In this?
તમારા રિજનમાં તમે આઈ બિલીવ લોકલ ડીલરથી તમે પર્ચેસ કરો છો મટીરીયલ, રાઈટ? આની અંદર?
customer
47.5s
No no, my authorized channel partner, ours, is S&T Engineers, there's one Maxplus Solution.
ના ના, મારા જે ઓથોરાઈઝ્ડ ચેનલ પાર્ટનર છે ને અમારો, S&T એન્જિનિયર્સ કરીને છે, એક મેક્સપ્લસ સોલ્યુશન છે.
agent
52.0s
Oh, okay, okay, so you route it through them. Okay, okay, got it. I thought you were talking about some local dealer.
અચ્છા, ઓકે, ઓકે, એટલે તમે એમના થ્રુ તમે રાઉટ કરાવો છો. ઓકે, ઓકે, ગોટ ઈટ. આઈ થોટ કે તમે કોઈ લોકલ ડીલરની વાત કરો છો.
agent
56.5s
No, it's okay, in that case if you are already taking it then it's fine enough, I'll just you know update the same in the system. Okay?
નહીં ઠીક છે, ઇન ધેટ કેસ જો તમે ઓલરેડી લો છો તો પછી ફાઈન ઇનફ, આઈ વિલ જસ્ટ યુ નો અપડેટ ધ સેમ ઇન ધ સિસ્ટમ. ઓકે?
customer
60.2s
Hm hm.
હમ હમ.
agent
61.0s
Great, yeah. Thank you.