Call 34972178394617924 2026-07-13 · sudeeps · 2:17
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | General Enquiry | full conversation 29 turns, clean transcript (0% inaudible) | Marathi | 29 | customer_led (campaign_name:medium) |
Audio: clear: Slight background noise is present but does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.5/10
short or unclear
USP relevance:
mismatched
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.36
confidence high · +0/−5
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Closure with price & timeline
The agent did not commit to a price or a timeline for a quote, instead asking the customer to send the inquiry to be checked.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
−1.5 pts
Revalidate every field
Agent confirmed product, thickness, quantity, and timeline, but did not explicitly re-validate the delivery location (Kolhapur).
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−1.0 pts
Discovery (5 Qs, woven naturally)
Agent successfully discovered the end application and payment terms, but did not ask about monthly tonnage, current brands, or share of JSW procurement.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
habit You did 74% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener acknowledges platform submission
Your company was registered on the portal for Kolhapur, sir. I had called regarding your steel purchase.
No unnecessary re-pitching
We have many customers, sir, who take material from us, be it CR or HR, for panels.
Summary
The customer, an electrical panel manufacturer from Kolhapur, had registered on the portal. The customer's primary concern was JSW's Minimum Order Quantity, which they felt was too high. The agent confirmed the 3-ton MOQ for CR, discovered the end-use, and asked the customer to send their current requirement via WhatsApp to check feasibility. The call ended with this next step, without a price or timeline commitment from the agent.
Coaching
Instead of asking the customer to send their inquiry for you to check, take ownership by getting the specs on the call and committing to a price and timeline.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Your company was registered on the portal for Kolhapur, sir. I had called regarding your steel purchase. The agent correctly referenced the customer's registration on the JSW One portal. |
| CL2 Revalidate every field | 3 | partial | 4 | 1.5 | Are you planning for any procurement now, sir? Agent confirmed product, thickness, quantity, and timeline, but did not explicitly re-validate the delivery location (Kolhapur). |
| CL3 Discovery (5 Qs, woven naturally) | 2 | partial | 2 | 1.0 | What do you do, sir? I mean, the end application? Agent successfully discovered the end application and payment terms, but did not ask about monthly tonnage, current brands, or share of JSW procurement. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The agent did not commit to a price or a timeline for a quote, instead asking the customer to send the inquiry to be checked. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | We have many customers, sir, who take material from us, be it CR or HR, for panels. The agent acknowledged the customer's use case and did not pitch irrelevant products from the portfolio. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.743 heavy | 58.5s | 20.2s | 58.3s | 12.1s | 272.8 | 0 | 16 | 13 | 12 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
agent
1.8s
Hello, is this Rohit Patil from R Y B Power Systems?
हॅलो, रोहित पाटील बोलताय का आर वाय बी पॉवर सिस्टीम्स?
customer
4.8s
Yes, yes, speaking.
हो हो बोलतोय.
agent
5.6s
Rohit sir, greetings. This is Sudeep from JSW One.
रोहित सर नमस्कार, सुदीप बोलतोय JSW One मधनं.
customer
8.8s
Yes, tell me, sir.
हा, बोला की सर.
agent
9.8s
Your company was registered on the portal for Kolhapur, sir. I had called regarding your steel purchase.
हे तुमची कंपनी रजिस्टर्ड होती सर पोर्टलवर कोल्हापूरसाठी. तुमच्या स्टील परचेस संदर्भात फोन केला होता.
agent
14.8s
Are you planning for any procurement now, sir?
आता काय प्लॅनिंग करताय का सर प्रोक्युरमेंटची?
customer
17.3s
Um, yes, there is some planning right now. But you have some minimum requirement which is quite high, sir.
अं आहे की सध्या प्लॅनिंग. पण तुमचं काहीतरी मिनिमम रिक्वायरमेंट पण आहे हो सर जास्त.
agent
21.6s
We have a minimum order quantity, sir. It's like, there are company SOPs, sir. In that, we cannot do one or two tons. There is a three-ton MOQ for CR sheets, and if you need HR, then our MOQ is five tons.
मिनिमम ऑर्डर क्वांटिटी असते सर आपली. कसं आहे कंपनीचे एसओपी आहेत सर. त्याच्यामध्ये आपल्याला एक दोन टन करता नाहीयेत. तीन टनाचा एमओक्यू आहे सीआर शीट्स मध्ये आणि एचआर जर लागत असेल तर पाच टनाचा एमओक्यू आहे आपला.
customer
32.4s
No, no, we only need CR.
नाही नाही सीआरच लागतंय आम्हाला.
agent
33.8s
You only need CR? What do you do, sir? I mean, the end application?
तुम्हाला सीआरच लागताय का? काय करता सर तुम्ही? म्हणजे एंड ॲप्लिकेशन?
customer
36.4s
Panel, panel manufacturing. Electrical panels.
पॅनल पॅनल मॅन्युफॅक्चरिंग. इलेक्ट्रिकल पॅनल्स.
agent
38.4s
Oh, wow, wow, wow. We have many customers, sir, who take material from us, be it CR or HR, for panels.
अरे वा वा वा. आमचे भरपूर कस्टमर आहेत सर जे आमच्याकडनं मटेरियल घेतात सीआर झालं, एचआर झालं पॅनलसाठी.
agent
43.5s
So, how is it, can you tell me what your quantity is like?
तर कसं आहे, तुमची क्वांटिटी कशी असते मला सांगाल का?
customer
46.4s
Ours is mostly 1.5 and 2 mm, that's the most for us.
आमची काय 1.5 आणि 2 mm चं जास्तय जास्त आमचं.
agent
49.5s
In that, can't you do three tons each?
त्याच्यामध्ये तुम्ही तीन-तीन टन नाही करू शकत का?
customer
51.9s
Now, that depends on the order, sir.
आता ते ऑर्डरवर डिपेंड असतं हो सर.
agent
53.9s
Understood. Do you have anything on hand right now? Do you have an inquiry in a written format with you?
समजलं. आता काय आहे का हातामध्ये? कुठे रिटर्न फॉरमॅटमध्ये इन्क्वायरी आहे का आपल्याकडे?
customer
57.2s
Yes, I have an order right now.
आहे आता ऑर्डरच आहे.
agent
58.5s
And what are our payment terms like?
आणि पेमेंट टर्म्स कसं असतं आपलं?
customer
60.4s
Payment terms, what, we give it in advance only.
पेमेंट टर्म्स काय पहिलाच देतोय आम्ही ॲडव्हान्स.
agent
62.4s
Yes, because our first two transactions will be 100% advance, sir. That's why I said.
हा कारण की आपलं दोन ट्रान्झॅक्शन 100% ॲडव्हान्स राहील सर. म्हणून म्हटलं.
customer
65.2s
Yes, yes, that can be done, no problem with that.
हो हो ते करता येईल त्याचं काय प्रॉब्लेम.
agent
66.8s
Let's do one thing, you send me the inquiry. I'll check once in the system if we can do it or not. If we can, then it's great. One transaction of ours will start with the company. Okay?
एक काम करू, तुम्ही इन्क्वायरी मला पाठवा. एकदा चेक करतो सिस्टीममध्ये आपल्याला करता येईल की नाही. करता येईल तर मग बरंच आहे. एक आपलं सुरू होऊन जाईल ट्रान्झॅक्शन कंपनीसोबत. ओके?
agent
74.5s
And the second thing is, once a transaction is done, two in advance, from the third one we also give credit.
आणि दुसरी गोष्ट म्हणजे काय आहे, जे एकदा ट्रान्झॅक्शन झालं ना, दोन ॲडव्हान्समध्ये, तिसऱ्यापासून आम्ही क्रेडिट पण देतो.
customer
78.8s
Yes, yes, yes, okay.
हा हा हा, ठीक आहे.
agent
80.2s
I will send you a 'hi' on WhatsApp from my number. You send me the requirement. Okay?
मी तुम्हाला WhatsApp वर हाय लिहून पाठवतो माझ्या नंबरने. मला रिक्वायरमेंट टाका तुम्ही. ओके?
agent
84.2s
Okay, Rohit ji. Bye.
ठीक आहे रोहितजी. चला.
customer
85.5s
Yes.
हा.