34972178392114420 · Call

Call 34972178392114420 2026-07-13 · ankit mistry · 3:34

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_CR_GI_Coated_Opp_Jul26	General Enquiry	full conversation 48 turns, clean transcript (2% inaudible)	Gujarati	48	customer_led (campaign_name:medium)

Audio: clear: There is some minor phone line crackle but it does not affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

6.5/10

short or unclear

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.25

confidence high · +7/−2 from 13 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Discovery (5 Qs, woven naturally) Agent did not ask any discovery questions about the customer's business, such as end application, monthly consumption, or current suppliers.

How Aditya Pandey did it on a 8.5/10 call —

where is its application used?... Sir, how much do you require monthly?... which material do you generally need for that?... So are you taking this on credit, sir, the one from SAIL and BSP?

−1.5 pts Revalidate every field Agent confirmed product, thickness, quantity, and delivery location, but did not ask about the required delivery timeline.

How sudeeps did it on a 9.0/10 call —

The inquiry you have created now, sir, is for CR material. Do you need exactly CR or galvanize?... .7, 1250 or 1220... This 5-ton coil... In Surat, this one, right... And pincode 394210, correct?... Just tell me when you want to take it.

objection The customer raised 1 objection you did not answer: price

The rate was not right, so we took it from here.

did well

Opener acknowledges platform submission

Uh Javit bhai, a while ago you had registered your business, which is Golden Industries, on our Jindal's digital portal.

Closure with price & timeline

Just give me one hour's time. I will let you know the pricing for Coloron. Okay?

Summary

The agent re-engaged a customer who had registered a year prior but never purchased, citing price as the past issue. The customer then requested a quote for 25 MT of JSW Coloron Plus .60 for delivery to Vapi. The agent provided an approximate price and committed to sending a final, confirmed price within one hour.

Coaching

When a customer states our past price was too high, you must ask what brand they bought instead and what the final landed cost was, so you can frame your new quote competitively.

Missed: CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
CL1 Opener acknowledges platform submission	2	pass	–	2.0	Uh Javit bhai, a while ago you had registered your business, which is Golden Industries, on our Jindal's digital portal. Agent correctly referenced the customer's past registration on the digital platform.
CL2 Revalidate every field	3	partial	4	1.5	Coloron Plus uh .60. Okay. And what will be our color in that? ... Blue. ... And what will be our quantity? ... Twenty-five ton. ... And where will its delivery be, Gavit bhai? ... Vapi. Agent confirmed product, thickness, quantity, and delivery location, but did not ask about the required delivery timeline.
CL3 Discovery (5 Qs, woven naturally)	2	fail	0	0.0	Agent did not ask any discovery questions about the customer's business, such as end application, monthly consumption, or current suppliers.
CL4 Closure with price & timeline	2	pass	–	2.0	Just give me one hour's time. I will let you know the pricing for Coloron. Okay? Agent provided a rough price and committed to a specific timeline (one hour) for the final, confirmed price.
CL5 No unnecessary re-pitching	1	pass	–	1.0	I see, you are asking for Coloron Plus? Okay. Coloron Plus uh .60. Okay. Agent stayed focused on the customer's specific request and did not attempt to pitch any other products from the portfolio.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
price	mishandled	The rate was not right, so we took it from here.	I see. So, uh, your stockyard

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.672	62.8s	30.6s	120.6s	12.5s	326.8	0	24	24	14

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

agent

0.0s

Hello

હેલો

customer

0.8s

Hello

હેલો

agent

1.6s

Uh, is Javit ji speaking? Javit Khan?

અ જાવિતજી વાત કરે છે? જાવિત ખાન?

customer

3.0s

Hello

હેલો

agent

3.6s

Hello, hello, hello.

હેલો, હેલો, હેલો.

customer

4.6s

Yes, speaking.

હા, બોલું.

agent

5.0s

Yes, is Javit ji speaking? Javit Khan?

હા, જાવિતજી વાત કરે છે? જાવિત ખાન?

customer

6.0s

Speaking.

બોલું.

agent

6.5s

Yes.

હા.

agent

7.0s

Uh Javit bhai, good morning. I am Ankit Mistry speaking from JSW Steel, Jindal Steel Mumbai, head office.

અ જાવિતભાઈ ગુડ મોર્નિંગ. હું અંકિત મિસ્ત્રી વાત કરું છું JSW સ્ટીલમાંથી, જિંદાલ સ્ટીલ મુંબઈ, હેડ ઓફિસ.

customer

11.0s

Yes.

હા.

agent

11.5s

Uh Javit bhai, a while ago you had registered your business, which is Golden Industries, on our Jindal's digital portal. But then it's been almost a year for us, and after that, we haven't received any steel requirement from you. So I just called you regarding that to know and understand what issues we are facing here or if, you know, there is any challenge or concern from your end, due to which we haven't been able to start any business with you yet, in steel supply?

અ જાવિતભાઈ આપણે થોડા ટાઈમ પેહલા તમે અમારા જિંદાલના ડિજિટલ પોર્ટલ પર તમારો જે બિઝનેસ છે, which is Golden Industries, અ એ અકાઉન્ટ આપણે તમે રજીસ્ટ્રેશન કર્યું હતું. બટ ધેન ઓલમોસ્ટ એને એક વરસ જેવું થઈ ગયું છે અમને, ત્યાર બાદ ત્યાર કોઈ તમારી સ્ટીલની રિક્વાયરમેન્ટ આવી નથી. તો જસ્ટ એના રિગાર્ડિંગ મેં તમને અહીંયા ફોન કર્યો છે જાણવા માટે અને સમજવા માટે કે અહીંયા આપણે શું ઇસ્યુસ ફેસ કરી રહ્યા છીએ કે પછી યુ નો, કોઈ ચેલેન્જ કા કન્સર્ન છે તમારા એન્ડથી, જે કારણે હજુ સુધી આપણે કઈ બિઝનેસ તમારી જોડે શરૂ ના કરી શક્યા, સ્ટીલ સપ્લાયમાં?

customer

24.5s

But in steel supply, the thing is, are you speaking from Jindal or from JSW?

બટ સ્ટીલ સપ્લાયમાં એવું છે કે તમે જિંદાલથી બોલો કે JSW માંથી?

agent

27.5s

JSW, JSW.

customer

29.0s

Okay, fine, fine, okay.

ઓકે, ફાઇન, ફાઇન, ઓકે.

customer

30.5s

In that, what happened is, after the rate you gave us, two or three times we took it directly from here, uh, direct, we took it from the coil from here itself.

એમાં એવું કે તમે અમારા બે-ત્રણ વખત અમે જે તમારું રેટ આવ્યું એના પછી અમે લોકો અહીંયાથી જ અ ડાયરેક્ટ આપણે અહીંયાથી જ કોઇલમાંથી લઈ લીધું ને.

agent

36.0s

Hm hm.

હં હં.

customer

36.5s

There was a bit of an issue, so

થોડું ઇસ્યુ વધારે હતું એટલે

customer

38.0s

[inaudible]

customer

42.0s

Hello.

હેલો.

agent

42.8s

Yes yes, I understand, please speak, sir.

હા હા, સમજું છું, બોલોને સાહેબ.

customer

44.2s

The rate was not right, so we took it from here.

રેટ બરાબર નહીં હતું તો એટલે લઈ લીધું તું અહીંયાથી.

agent

46.8s

I see. So, uh, your stockyard

અચ્છા. તો અ સ્ટોકયાર્ડ તમારો

customer

47.8s

Is your stockyard in Vapi?

તમારો સ્ટોકયાર્ડ વાપી છે?

agent

49.2s

No, my, our stockyard is available in Mumbai, in Taloja.

ના, મારું જે, અમારો જે સ્ટોકયાર્ડ છે અવેલેબલ છે મુંબઈમાં તલોજામાં.

customer

51.8s

Okay, in Taloja. Okay, fine.

ઓકે, તલોજામાં. ઓકે, ફાઇન.

agent

53.2s

Yes, because our plant is in Doli, right? So Taloja is closer to Doli, so from there all our material gets stocked in Taloja.

હા, કેમ કે શું અમારો પ્લાન્ટ અમારો ડોલીમાં અમારો પ્લાન્ટ છે, રાઇટ? તો ડોલીને આપણે તલોજા નજીક પડે, તો ત્યાંથી શું બધું મટીરીયલ અમારે તલોજામાં સ્ટોક સ્ટોક થાય.

customer

58.0s

What is the price for JSW Coloron Plus .60?

JSW Coloron Plus .60 નો શું ભાવ છે?

agent

60.2s

Sorry? Which JSW?

સોરી? JSW કયું?

customer

61.2s

Coloron Plus .60.

agent

62.8s

I see, you are asking for Coloron Plus? Okay. Coloron Plus uh .60. Okay. And what will be our color in that?

અચ્છા તમે Coloron Plus માંગો છો? ઓકે. Coloron Plus અ .60. ઓકે. અને એમાં કલર કયો હશે આપણો?

customer

66.8s

Blue.

બ્લુ.

agent

67.8s

You need blue. Okay. And what will be our quantity?

બ્લુ જોઈએ છે. ઓકે. અને કોન્ટીટી કેટલી હશે આપણી?

customer

69.5s

Twenty-five ton.

પચ્ચીસ ટન.

agent

70.5s

Twenty-five ton. Okay. Just a moment, please hold on. Let me check the pricing once.

પચ્ચીસ ટન. ઓકે. જસ્ટ અ મોમેન્ટ, ચાલુ રાખજો. હું એક વાર ચેક કરી લઉં પ્રાઇઝિંગ.

agent

80.0s

Uh, this should be approximately around, uh, how much, around 99 for you.

અ આ એપ્રોક્ષ તમને અરાઉન્ડ અ કેટલા, 99 આસપાસ કંઈક આવવું જોઈએ.

customer

83.8s

90?

agent

84.5s

It should be around 99, approx, ex-Taloja.

99 આસપાસ કંઈક આવવું જોઈએ, એપ્રોક્ષ, એક્સ-તલોજા.

agent

86.8s

Because in the system I have to enter, yes, in this system I will actually have to make a detailed entry of the stocks. So based on that, the pricing gets revised. So it drops a little. So let me once

કેમ કે સિસ્ટમમાં મારે એન્ટ્રી, હા, મારે આમાં સિસ્ટમમાં મારે એક્ચ્યુલી મારે ડિટેલ એન્ટ્રી કરવી પડશે સ્ટોક્સનું. તો એ હિસાબે શું પ્રાઇઝિંગ પછી કંઈક રિવાઇઝ થઈ જાય. તો થોડી ડ્રોપ થઈ જાય. તો મને એક વાર

customer

92.0s

I have an order for 25 tons.

મારો પચ્ચીસ ટનનો ઓર્ડર છે.

agent

93.2s

Sure. And where will its delivery be, Gavit bhai?

શ્યોર. અને આની ડિલિવરી આપણી ક્યાં હશે, ગાવિતભાઈ?

customer

95.0s

Vapi.

વાપી.

agent

95.8s

Okay, so this address, which is Aversion Industrial Park, Plot number 2, Survey number 541/1, Degam Road, Karvad, here?

ઓકે, એટલે આ જે એડ્રેસ છે, which is Aversion Industrial Park, Plot number 2, Survey number 541/1, દેગામ રોડ, કારવાડ, અહીંયા?

customer

100.8s

Yes.

હા.

customer

101.5s

Yes yes.

હા હા.

agent

102.0s

Okay, fine. Just give me one hour's time. I will let you know the pricing for Coloron. Okay?

ઓકે, ઠીક છે. મને ખાલી એક કલાકનો ટાઈમ આપો. હું કલરમાં તમને આમનો પ્રાઇઝિંગ જણાવું. ઓકે?

customer

105.2s

Okay, sir. Fine.

ઓકે, સર. ફાઇન.

agent

106.2s

Great, sir. Thank you. Thank you, sir.

ગ્રેટ, સર. થેન્ક યુ. થેન્ક યુ, સર.