Call 34972178547833440 2026-07-31 · ankit mistry · 3:06
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | No_requirement | full conversation 35 turns, clean transcript (6% inaudible) | Gujarati | 35 | customer_led (campaign_name:medium) |
Audio: clear: There is some background noise and chatter on the customer's side, but the main conversation is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.33
confidence high · +2/−5
from 9 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent did not revalidate any specific requirement fields as the lead was a year old with no active requirement; this step was not applicable to the call context.
How sudeeps did it on a
9.0/10 call —
The inquiry you have created now, sir, is for CR material. Do you need exactly CR or galvanize?... .7, 1250 or 1220... This 5-ton coil... In Surat, this one, right... And pincode 394210, correct?... Just tell me when you want to take it.
−2.0 pts
Closure with price & timeline
Agent offered a good price but did not commit to a specific timeline for a quote or attempt an immediate close, instead leaving the next step entirely to the customer.
How sudeeps did it on a
9.0/10 call —
I will send you the quotation, sir. But the thing is, we will have to place its order today itself because the prices are valid for today.
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
Okay, okay. Yes, then I will contact you directly.
did well
Opener acknowledges platform submission
Uh, Mustafa bhai, I believe a few months back you had registered your business, National Enterprises, on our JSW's digital setup.
Discovery (5 Qs, woven naturally)
is your work related to roofing sheets all day? ... what is your monthly purchase quantity? ... Actually, we are doing it, with Tata BlueScope. ... if
Summary
The agent contacted a dormant lead from a year-old registration. The customer was identified as a manufacturer (profiling plant) with a regular 40 MT/month requirement, currently sourced from Tata BlueScope. The customer expressed potential interest in giving JSW 20-30% of their business. The agent offered to compete on price and provided his contact number, leaving the next action with the customer.
Coaching
When a customer says they will call you back, take control of the next step. Offer to send a quote immediately to lock in the current price, creating a reason for them to engage now.
Missed:
CL2 Revalidate every field CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Uh, Mustafa bhai, I believe a few months back you had registered your business, National Enterprises, on our JSW's digital setup. Agent correctly referenced the customer's past registration on the digital platform, even though it was a year old. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
Agent did not revalidate any specific requirement fields as the lead was a year old with no active requirement; this step was not applicable to the call context. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | full | 4 | 2.0 | is your work related to roofing sheets all day? ... what is your monthly purchase quantity? ... Actually, we are doing it, with Tata BlueScope. ... if needed, we can order twenty-thirty percent. Agent successfully discovered end use (profiling plant), monthly tonnage (40T), current supplier (Tata), and potential share of wallet (20-30%). |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 | I can give you Jindal's at a good pricing from my end as well. Agent offered a good price but did not commit to a specific timeline for a quote or attempt an immediate close, instead leaving the next step entirely to the customer. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | so I can give you Jindal's at a good pricing from my end as well. Agent did not re-pitch the entire portfolio and instead focused on competing with the customer's current supplier for their specific requirement. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | Okay, okay. Yes, then I will contact you directly. |
So yes, absolutely. If there's anything, please contact me, alright? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.427 | 50.5s | 67.8s | 67.7s | 12.8s | 344.6 | 0 | 18 | 17 | 10 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello?
હેલો?
agent
1.5s
Hello. Is Mustafa ji speaking? Mustafa Nagri?
હેલો. મુસ્તફાજી વાત કરે છે? મુસ્તફા નગરી?
customer
3.1s
Yes, who is speaking?
હા, કોણ બોલે?
agent
3.8s
Mustafa bhai, good morning. I am Ankit Mistry speaking, from JSW Steel. Jindal Steel Mumbai head office.
મુસ્તફાભાઈ ગુડ મોર્નિંગ. હું અંકિત મિસ્ત્રી વાત કરું છું, JSW સ્ટીલમાંથી. જિંદાલ સ્ટીલ મુંબઈ હેડ ઓફિસ.
customer
7.9s
Hold on for a minute.
એક મિનિટ ચાલુ રાખજો.
agent
9.2s
Yes, sure.
હા, શ્યોર.
customer
10.6s
Hello.
હેલો.
agent
11.1s
Hello.
હેલો.
customer
11.6s
Yes.
હા જી.
agent
12.0s
Yes, is Mustafa ji speaking now?
હા, મુસ્તફાજી વાત કરે છે હમણાં?
customer
13.3s
Yes.
હા જી.
agent
13.8s
Okay. Uh, Mustafa bhai, good morning. I am Ankit Mistry speaking, from JSW Steel. Jindal Steel Mumbai head office.
ઓકે. અ, મુસ્તફાભાઈ ગુડ મોર્નિંગ. હું અંકિત મિસ્ત્રી વાત કરું છું, JSW સ્ટીલમાંથી. જિંદાલ સ્ટીલ મુંબઈ હેડ ઓફિસ.
customer
17.7s
Okay, tell me, sir.
ઓકે, બોલોને, સર.
agent
18.7s
Uh, Mustafa bhai, I believe a few months back you had registered your business, National Enterprises, on our JSW's digital setup. But then it's been almost a year since the registration, and we haven't received any steel requirement from your side. So I've just called you regarding that, to know and understand what issues we are facing here or if, uh, you know, there is any challenge, concern from your side, due to which we haven't been able to start that business with you in steel supply?
અ, મુસ્તફાભાઈ, I believe few months back તમે અમારા JSW ના digital setup પર તમારું આ જે business છે, નેશનલ એન્ટરપ્રાઇઝીસ, એ account આપણે registration કરાવ્યું હતું. But then almost એને એક વરસ થઈ ગયું છે registration માં, તમને ત્યારે તમારા તરફથી કોઈ steel ની requirement આવી નથી. તો just એના સંબંધમાં તમને અહીંયા ફોન કર્યો છે જાણવા માટે અને સમજવા માટે કે અહીંયા આપણે શું issues face કરી રહ્યા છીએ કે પછી, અ, you know, કોઈ challenge છે, concern છે તમારા બાજુથી, જે કારણે હજુ સુધી આપણે એ business તમારી જોડે શરુ ના કરી શક્યા steel supply માં?
customer
31.6s
Yes, there is no such problem. After your Bandhan, sir, then Piyush bhai from JSW Steel...
હા, એવો તો કોઈ problem નથી. તમારી બંધન પછી સાહેબ પછી JSW Steel વાળા પિયુષભાઈ...
agent
34.5s
Yes, yes.
હા હા.
customer
35.1s
Yes, I had a word with him this time but what happens is, there is a period of competition in JSW, because of that there has been a delay in starting. Actually, we are doing it, with Tata BlueScope.
હા, એમના સાથે આ વખતે વાત થઈ'તી પણ થોડું શું કે કે JSW માં થોડો competition નો period જ આવે છે, એના હિસાબે થોડું start કરવામાં delay થઈ ગયું છે. Actually અમે કરીજ છીએ, Tata BlueScope નું તો.
agent
40.6s
Oh, so you are currently buying from Tata BlueScope? Okay.
અચ્છા, અત્યારે તમે Tata BlueScope લો છો? ઓકે.
customer
42.2s
Yes.
હા.
agent
42.6s
So in this, is your work related to roofing sheets all day?
તો એટલે આમાં શું તમારું કામકાજ roofing sheet નું છે આખું દિન?
customer
44.5s
Yes, we have our own profiling plant.
હા, profiling plant જ છે આપણો પોતાનો.
agent
45.8s
Oh, you do profiling plant. Okay, understood, alright.
અચ્છા, તમે profiling plant કરો છો. ઓકે, સમજાઈ ગયું, ઠીક છે.
agent
47.9s
Uh, so in this, then you, what should I say, what is your monthly purchase quantity?
અ, તો આમાં પછી તમે, આપણે શું કહેવાય, શું quantity તમારી હોય છે મહિનાની ખરીદી?
customer
50.5s
We, we take 40 tons directly from the plant regularly.
આપણે, આપણે 40 ton direct plant કે થી જ લઈએ છીએ regular.
agent
53.0s
You take the material from Tata's plant.
Tata ના plant માંથી તમે લઈ લ્યો છો material.
customer
54.5s
[inaudible]
agent
56.6s
Okay, understood. So would you be interested in working with Jindal or do you prefer Tata because of the pricing?
ઓકે, સમજાઈ ગયું. તો તમે interested હશો Jindal માં કામ કરવા માટે કે પછી તમને Tata તમને ફાવે છે pricing ના હિસાબે?
customer
59.5s
No, it's not like that. We can do it. But in between, if needed, we can order twenty-thirty percent.
એમાં ના એવું નથી કંઈ. કરી શકીએ. પણ વચ્ચે એવું હોય તો પછી વીસ-ત્રીસ ટકા સાથે મંગાવી શકાતા હોય.
agent
103.0s
I see, I see. Okay, understood.
અચ્છા, અચ્છા. ઓકે, સમજાઈ ગયું.
agent
105.1s
Alright, look, this is my personal number, from Jindal, ours, okay? So if you need any steel from Jindal directly, we can also give you material for 40 tons from the plant, as per the quote, from our plant's free stock, so I can give you Jindal's at a good pricing from my end as well.
ઠીક છે, જો આ મારો personal number છે જિંદાલનો અમારો, ઓકે? તો અગર તમને કંઈ steel જોઈતું હોય જિંદાલથી directly, તો અમે પણ તમને plant માંથી 40 ton ના હિસાબે material, per quote ના હિસાબથી, અમારા plant ના free stock માંથી, તો સારા pricing માં તમને જિંદાલનું તમને હું આપી શકીશ હું મારા end થી પણ.
customer
113.5s
Okay, okay. Yes, then I will contact you directly.
ઓકે, ઓકે. હા, તો હું તમને direct contact કરીશ.
agent
115.5s
So yes, absolutely. If there's anything, please contact me, alright?
તો હા, બિલકુલ. કંઈ હોય તો please મને contact કરજો, ઠીક છે?
customer
117.5s
Okay.
ઓકે.
agent
118.3s
Okay, sir. Thank you.
ઓકે, સર. Thank you.
customer
119.5s
[inaudible]