Call 34972178392412412 2026-07-13 · dhruv · 1:13
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | No_requirement | full conversation 21 turns, clean transcript (5% inaudible) | Hindi | 21 | customer_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the agent's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
MOQ: None MT None
material: pipes and uh angles, pipe and channels
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.30
confidence high · +4/−0
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent asked a general question about material but did not revalidate any specific fields like thickness, quantity, or location.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked; the conversation was immediately stopped by the customer's MOQ issue.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The call ended due to the customer's low quantity before any price, timeline, or closure could be discussed.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
Uh sir, actually your account was registered with our company. So I called you up in respect to that.
No unnecessary re-pitching
So I just wanted to know a little about what your requirement is, sir, as in what material do you procure in GP, CR, etc.?
Summary
The agent contacted a customer who had registered on the platform. The agent's initial discovery attempt was cut short when the customer proactively stated their procurement quantity is very low, presenting an MOQ issue. The customer also mentioned procuring pipes and channels, and the call concluded after the agent acknowledged the MOQ constraint.
Coaching
When a customer has submitted a requirement online, start by re-validating the specific details they provided to show you've done your homework.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Uh sir, actually your account was registered with our company. So I called you up in respect to that. The agent correctly referenced a prior digital interaction, fulfilling the intent of not starting from scratch. |
| CL2 Revalidate every field | 3 | fail | 1 | 0.0 |
Agent asked a general question about material but did not revalidate any specific fields like thickness, quantity, or location. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the conversation was immediately stopped by the customer's MOQ issue. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call ended due to the customer's low quantity before any price, timeline, or closure could be discussed. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | So I just wanted to know a little about what your requirement is, sir, as in what material do you procure in GP, CR, etc.? The agent did not perform an unnecessary re-pitch and kept the focus on the customer's potential requirement. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.601 | 22.4s | 14.9s | 35.7s | 10.3s | 235.7 | 0 | 11 | 10 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
हॅलो.
agent
1.6s
Hello.
हॅलो.
customer
2.4s
Yes.
agent
3.3s
Uh, Scientech?
अह Scientech?
customer
4.3s
Yes.
agent
5.0s
Sir, I am speaking from JSW One MSME.
सर JSW One MSME से बात कर रहा हूं मैं।
customer
7.6s
Tell me.
बोलिए।
agent
8.5s
Uh sir, actually your account was registered with our company. So I called you up in respect to that.
अह सर एक्चुअली आपका अकाउंट रजिस्टर्ड था हमारी कंपनी पे। So I called you up in respect to that.
agent
13.2s
So I just wanted to know a little about what your requirement is, sir, as in what material do you procure in GP, CR, etc.?
सो मुझे वही थोड़ा सा जानना था कि क्या रिक्वायरमेंट रहता है सर आपका as in GP, CR वगेरा में क्या मटेरियल प्रोक्योर करते थे?
customer
19.6s
Uh, actually normally it's GI, it's CR.
अह एक्चुअली नॉर्मली GI रहता है, CR रहता है।
customer
23.6s
There are pipes and uh angles, pipe and channels.
Pipes है और अह angles, pipe और channels.
agent
28.0s
Noted sir.
customer
28.9s
But the thing is, my quantity is very low.
लेकिन क्या है ना मेरी quantity बहुत कम रहती है।
agent
31.5s
Okay, an MOQ issue comes up on this.
अच्छा, MOQ का इशू आ जाता है इसके ऊपर।
customer
33.6s
Yes.
agent
34.1s
Understood.
समझ गया।
agent
34.9s
Alright sir, sometime in the future if in case a requirement comes up where there is quantity, then
ठीक है ना सर, कभी in future if in case अगर कुछ ऐसी रिक्वायरमेंट आती है कि जिसमें quantity है तो
customer
40.2s
Okay, okay sir. I have Rushikesh's number.
ठीक है, ठीक है सर। है मेरे पास ऋषिकेश का नंबर है।
agent
43.3s
Okay sir, okay.
ठीक है सर, ठीक है।
customer
44.3s
Okay, okay.
agent
45.3s
[inaudible]