Call 34972178418096060 2026-07-16 · ankit mistry · 1:43
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | Does_not_deal_Steel | full conversation 19 turns, clean transcript (0% inaudible) | Gujarati | 19 | customer_led (campaign_name:medium) |
Audio: clear: There is some background noise and a brief side-conversation on the customer's end, but the main dialogue is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: wrong_product
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.38
confidence high · +0/−1
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call was for an old registration, not a new requirement, so there were no specific fields to revalidate.
How sudeeps did it on a
9.0/10 call —
The inquiry you have created now, sir, is for CR material. Do you need exactly CR or galvanize?... .7, 1250 or 1220... This 5-ton coil... In Surat, this one, right... And pincode 394210, correct?... Just tell me when you want to take it.
−2.0 pts
Discovery (5 Qs, woven naturally)
Agent attempted basic discovery, but the customer confirmed they don't buy steel, preventing any of the required 5 discovery questions from being asked.
How Aditya Pandey did it on a
8.5/10 call —
where is its application used?... Sir, how much do you require monthly?... which material do you generally need for that?... So are you taking this on credit, sir, the one from SAIL and BSP?
−2.0 pts
Closure with price & timeline
The call did not reach the pricing or closure stage as the customer disqualified themselves early on.
How sudeeps did it on a
9.0/10 call —
I will send you the quotation, sir. But the thing is, we will have to place its order today itself because the prices are valid for today.
habit You did 76% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener acknowledges platform submission
Ghanshyambhai, a while ago you had registered your business, Airson Engineering Company, on our Jindal's digital portal.
No unnecessary re-pitching
Alright, no problem, sir. Then I will close your account from here. Okay?
Summary
The agent contacted a customer who had registered on the portal over a year ago. The customer clarified that the registration was a mistake, the associated company had shut down, and they do not purchase steel at all. The agent acknowledged this information and ended the call, stating he would close the account.
Coaching
You correctly identified this was an invalid lead and closed the call professionally; for these older leads, consider a shorter opening to get to the core qualifying question more quickly.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Ghanshyambhai, a while ago you had registered your business, Airson Engineering Company, on our Jindal's digital portal. Agent correctly referenced the customer's past registration on the digital platform, establishing context for the call. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call was for an old registration, not a new requirement, so there were no specific fields to revalidate. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 | So in this, do you purchase any steel for your business or not? Agent attempted basic discovery, but the customer confirmed they don't buy steel, preventing any of the required 5 discovery questions from being asked. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call did not reach the pricing or closure stage as the customer disqualified themselves early on. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Alright, no problem, sir. Then I will close your account from here. Okay? Agent correctly avoided any unnecessary pitching once it was clear the customer does not deal in steel. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.763 heavy | 31.3s | 9.7s | 62.0s | 14.7s | 316.3 | 0 | 10 | 9 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
5.1s
Hello.
customer
6.1s
Hello.
agent
6.9s
Is Ghanshyamji speaking? Ghanshyam Gajera?
ઘનશ્યામજી વાત કરે છે? ઘનશ્યામ ગજેરા?
customer
8.6s
Yes.
હા.
agent
9.5s
Ghanshyambhai, good morning. I am Ankit Mistry speaking, from JSW Steel. Jindal Steel Mumbai Head Office.
ઘનશ્યામભાઈ ગુડ મોર્નિંગ. હું અંકિત મિસ્ત્રી વાત કરું છું, JSW Steel માંથી. જિંદાલ સ્ટીલ મુંબઈ હેડ ઓફિસ.
customer
13.9s
Yes, tell me.
હા બોલો.
agent
14.8s
Ghanshyambhai, a while ago you had registered your business, Airson Engineering Company, on our Jindal's digital portal. But then it's been almost over a year, and we haven't received any steel requirement from your end. So, I have called you regarding that, to know and understand what issues we are facing here or if, you know, there is any challenge or concern from your side due to which we haven't been able to start any business with you in steel supply yet?
ઘનશ્યામભાઈ આપણે થોડા ટાઈમ પહેલા તમે અમારા જિંદાલના ડિજિટલ પોર્ટલ પર તમારું આ જે બિઝનેસ છે એરસોન એન્જિનિયરિંગ કંપની, એ અકાઉન્ટ આપણે રજીસ્ટ્રેશન કરાવ્યું હતું. બટ ધેન ઓલમોસ્ટ એને એક વર્ષ ઉપર જેવું થઈ ગયું છે અમને તમારા એન્ડથી કોઈ સ્ટીલની રિક્વાયરમેન્ટ કઈ આવી નથી રહી. તો બસ એના રિગાર્ડિંગ મેં તમને અહીંયા ફોન કરેલો છે જાણવા માટે અને સમજવા માટે કે અહીંયા આપણે શું ઇશ્યુઝ ફેસ કરી રહ્યા છીએ કે પછી યુ નો કોઈ ચેલેન્જ કે કન્સર્ન છે તમારા બાજુથી જે કારણે હજુ સુધી આપણે કઈ બિઝનેસ તમારી જોડે શરૂ નથી કરી શક્યા સ્ટીલ સપ્લાયમાં?
customer
29.5s
This was a mistake, it's only for goods worth five-seven thousand, why would he call for that.
આ તો મિસ્ટેક માં હતો પાંચ સાત હજાર નો માલ જ કરવાનો એમાં કઈ ફોન કરતો હશે.
agent
34.5s
Oh, is that so? So this Airson company, is it currently running or has it shut down?
અચ્છા એવું છે? તો અત્યારે આ જે એરસોન કંપની છે અત્યારે ચાલુ છે કે બંધ થઈ ગઈ છે?
customer
37.0s
It has shut down. Airson is running, I mean.
બંધ થઈ ગઈ. એરસોન ચાલુ છે મતલબ.
agent
39.0s
Ahan.
અહં.
customer
39.6s
Last year.
લાસ્ટ યર.
agent
40.6s
So in this, do you purchase any steel for your business or not?
તો આમાં તમને પછી સ્ટીલનું કઈ તમે ખરીદી કરો છો તમારા બિઝનેસ માટે કે નહીં?
customer
43.2s
Huh?
હેં?
agent
43.9s
In this, do you purchase steel or not, in this Airson?
આમાં તમને સ્ટીલની તમે ખરીદી કરો છો કે નથી કરતા આની અંદર એરસોનમાં?
customer
46.4s
No, no.
નહીં નહીં.
agent
47.6s
Oh, okay. Alright, no problem, sir. Then I will close your account from here. Okay?
અચ્છા અચ્છા. ઠીક છે વાંધો નહીં સર. પછી તો તમારો અકાઉન્ટ હું અહીંયાથી ક્લોઝ કરી નાખું છું. ઓકે?
customer
50.7s
Yes.
હા.
agent
51.4s
Okay sir. Thank you.
ઓકે સર. થેન્ક યુ.