Call 34972178420238892 2026-07-16 · ankit mistry · 2:34
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | No_requirement | full conversation 28 turns, clean transcript (0% inaudible) | Gujarati | 28 | customer_led (campaign_name:medium) |
Audio: clear: Some background chatter on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.26
confidence high · +6/−10
from 13 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent only revalidated the product spec from the old inquiry and the timeline for the next one; quantity, width, and delivery location were not confirmed.
How sudeeps did it on a
9.0/10 call —
The inquiry you have created now, sir, is for CR material. Do you need exactly CR or galvanize?... .7, 1250 or 1220... This 5-ton coil... In Surat, this one, right... And pincode 394210, correct?... Just tell me when you want to take it.
−2.0 pts
Discovery (5 Qs, woven naturally)
Agent failed to ask any discovery questions; the customer volunteered their monthly tonnage, but end-use, current brands, and payment terms were missed.
How Aditya Pandey did it on a
8.5/10 call —
where is its application used?... Sir, how much do you require monthly?... which material do you generally need for that?... So are you taking this on credit, sir, the one from SAIL and BSP?
−2.0 pts
Closure with price & timeline
As the customer had no immediate need, the agent only set a follow-up and did not provide a price, timeline for a quote, or attempt any form of closure.
How sudeeps did it on a
9.0/10 call —
I will send you the quotation, sir. But the thing is, we will have to place its order today itself because the prices are valid for today.
did well
Opener acknowledges platform submission
Hitesh bhai, we had spoken about six months ago, if you remember... and your last inquiry came in the month of March.
No unnecessary re-pitching
Uh, it was .6 and .8 GP, zero spangle, 120 GSM. It was something around 910.
Summary
The agent followed up on an old inquiry from March. The customer explained they purchased locally last time because they never received a price quote from JSW. The customer confirmed a recurring need of 10-15 tons per month but has stock for this month. They agreed the agent would call back in the first week of the next month for the new requirement.
Coaching
When a customer confirms a large, recurring requirement for next month, use discovery questions to understand their business and build value, rather than simply agreeing to call back later.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Hitesh bhai, we had spoken about six months ago, if you remember... and your last inquiry came in the month of March. Agent correctly referenced a previous inquiry from the platform, avoiding a cold-call approach. |
| CL2 Revalidate every field | 3 | fail | 2 | 0.0 | Uh, it was .6 and .8 GP, zero spangle, 120 GSM... so my requirement is between the 1st and 5th. Agent only revalidated the product spec from the old inquiry and the timeline for the next one; quantity, width, and delivery location were not confirmed. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 | Monthly, I have a regular usage of 10 to 15 tons of this item. Agent failed to ask any discovery questions; the customer volunteered their monthly tonnage, but end-use, current brands, and payment terms were missed. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 | I'll do one thing, I'll follow up with you once at that time, okay? As the customer had no immediate need, the agent only set a follow-up and did not provide a price, timeline for a quote, or attempt any form of closure. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Uh, it was .6 and .8 GP, zero spangle, 120 GSM. It was something around 910. Agent correctly focused the conversation only on the specific product from the customer's past inquiry and did not pitch irrelevant items. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.596 | 50.4s | 34.1s | 69.5s | 17.6s | 279.8 | 0 | 15 | 13 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello.
agent
1.5s
Hello, is this Hitesh ji speaking? Hitesh Patel?
Hello, હિતેશજી વાત કરે છે? હિતેશ પટેલ?
customer
3.7s
Yes, speak.
હા બોલો.
agent
4.5s
Hitesh bhai, hi good evening. I am Ankit Mistry speaking, from JSW Steel, Mumbai.
હિતેશભાઈ, હાય ગુડ ઇવનિંગ. હું અંકિત મિસ્ત્રી વાત કરું છું, JSW સ્ટીલ માંથી, મુંબઈ.
customer
8.8s
Yes, speak. Yes, speak sir.
હા બોલો. હા બોલો સર.
agent
10.3s
Hitesh bhai, we had spoken about six months ago, if you remember, that you have this business of yours, Vishesh Advantage Station, we had done the registration for it and your last inquiry came in the month of March.
હિતેશભાઈ, આપણી વાત થઈ તી છ એક મહિના પહેલા, if you remember, કે આ તમે તમારો આ જે બિઝનેસ છે, વિશેષ એડવાન્ટેજ સ્ટેશન, એની અંદર આપણે રજીસ્ટ્રેશન કરાવ્યું હતું and તમારી લાસ્ટ ઇન્ક્વાયરી આવી હતી in the month of March.
agent
20.0s
After that, no inquiry has come, right? So just wanted to understand if we are facing any issue here or you know, you have some material availability challenge, due to which we haven't been able to start any business yet, have we been able to?
એના પછીથી કોઈ ઇન્ક્વાયરી આવી નથી, right? So just wanted to understand કે અહીંયા પર કોઈ ઇસ્યુ ફેસ કરી રહ્યા છીએ કે પછી you know, કોઈ મટીરીયલ અવેલેબીલીટીનો ચેલેન્જ છે તમારે, જે કારણે હજુ સુધી આપણે કઈ બિઝનેસ તમે શરૂ નથી કરી શક્યા, કરી શક્યા?
customer
28.5s
So what happened last time was that when I gave the quantity and everything, they didn't give any response after that. The rate, at that time I think the rate was fluctuating plus-minus. I said give me the final rate then I'll match up the quantity. Then I did a local purchase.
એટલે લાસ્ટ ટાઈમ એવું થયું તું કે જ્યારે મેં કોન્ટીટી અને બધું કર્યું ને, ત્યારે પછી એમને કોઈ રિસ્પોન્સ નતા આલે. મેં રેટ ને એ ટાઈમે આઈ થીંક પ્લસ માઇનસ થતો તો રેટ. મેં કીધું મને ફાઇનલ રેટ આપો તો હું કોન્ટીટી મેચ અપ કરું એમ. પછી મેં લોકલ પર્ચેસ કર્યું.
agent
36.1s
Yes, last time the inquiry you had in March, uh, one second, yes.
બસ લાસ્ટ ટાઈમ જે માર્ચમાં તમારી જે ઇન્ક્વાયરી હતી, અ, એક સેકન્ડ, હા.
customer
40.8s
It must be in 18 gauge.
18 gauge માં હશે.
agent
41.8s
Uh, it was .6 and .8 GP, zero spangle, 120 GSM. It was something around 910.
અ, .6 અને .8 GP હતું, ઝીરો સ્પેંગલ, 120 GSM. 910 સમથીંગ અરાઉન્ડ કઈક હતું.
customer
45.6s
Yes, right, right. And what happens with this rate is that it's regular for me. Monthly, I have a regular usage of 10 to 15 tons of this item.
હા રાઈટ રાઈટ. અને આ રેટ શું હોય છે કે મારે રેગ્યુલર જ હોય છે. મંથલી મારે 10 થી 15 ટન એમાં રેગ્યુલર યુઝેબલ આ વસ્તુ છે મારી.
agent
51.0s
That's right. Yes, that's right. You had told me this, I remember. Okay.
બરાબર છે. હા, બરાબર છે. આ તમે મને કીધું તું મને યાદ છે. ઓકે.
agent
54.5s
So, uh, was there a difference in pricing at that time or what was it?
તો, અ, એટલે શું પ્રાઇઝિંગમાં ડિફરન્સ આવ્યો તો તમે એ ટાઈમે કે શું હતું?
customer
56.9s
No no no no, then they just didn't give the rate. I told them to give a final rate, then I would place the order.
નઈ નઈ નઈ નઈ, પછી હવે રેટ જ નતો આપ્યો. મેં એમને ફાઇનલ રેટ કીધો તો હું ઓર્ડર કરું એમ.
agent
59.9s
Oh, okay, okay. Understood. Uh, alright, no problem. So right now, do we have any requirement for this month or that you...
અચ્છા, ઓકે, ઓકે. અન્ડરસ્ટુડ. અ, ઠીક છે, કઈ વાંધો નઈ. તો અત્યારે હાલમાં કોઈ આપણી પાસે રિક્વાયરમેન્ટ આ મહિના માટે કે જેમે...
customer
63.6s
Yes, not this month, next month. Right now I already have it.
હા, આ મહિનામાં નઈ, નેક્સ્ટ મંથ. અત્યારે તો ઓલરેડી છે મારી પાસે.
agent
65.9s
Oh, you already have it.
અચ્છા, છે ઓલરેડી.
customer
66.6s
It's lying here, yes.
પડ્યો છે, હા.
agent
67.6s
Oh.
અચ્છા.
customer
67.9s
This month's stock, so my requirement is between the 1st and 5th. Because I need one lot for the whole month.
આ મંથનો સ્ટોક તો મારો એક થી પાંચમાં મારી રિક્વાયરમેન્ટ હોય. કારણ કે આખા મંથનો એક વન લોટ મારે જોઈએ.
agent
72.6s
That's right. It must be your cycle. Okay, I understood.
બરાબર છે. સાઇકલ તમારી હશે. ઓકે, સમજી ગયો.
customer
74.3s
Yes, the lot is between the 1st and 5th and it lasts the whole month. Then again I order between the 13th and 31st so the material arrives between the 1st and 5th, like that.
હા, એક થી પાંચમાં લોટ હોય અને આખા મંથ ચાલે. પાછી ફરીથી 13 થી 31st માં ઓર્ડર કરું એટલે એક થી પાંચમાં આવી જાય મટીરીયલ, એવી રીતે.
agent
78.6s
Right. Okay friend, so I'll do one thing, I'll follow up with you once at that time, okay?
બરાબર. ઠીક છે ફ્રેન્ડ, તો એક કામ કરું છું, આ ટાઈમે તમને હું એક વાર તમને ફોલોઅપ કરી લઈશ, ઠીક છે?
customer
80.6s
Sure, sure, no issue. No problem. It will be done. Let's start it once, sir.
શ્યોર, શ્યોર, નો ઇસ્યુ. કોઈ પ્રોબ્લેમ નઈ. થઈ જશે. આપણે એક વાર ચાલુ કરીએ સર.
agent
83.0s
Absolutely, absolutely Hitesh bhai. Thank you so much for the update.
બિલકુલ, બિલકુલ હિતેશભાઈ. થેન્ક યુ સો મચ ફોર ધ અપડેટ.
customer
85.2s
Okay, thank you.
ઓકે, થેન્ક યુ.
agent
86.1s
The transfer happened to give...
ટ્રાન્સફર થયું આપવા...