Call 34972178410801640 2026-07-15 · ankit mistry · 2:22
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | General Enquiry | full conversation 26 turns, clean transcript (0% inaudible) | Gujarati | 26 | customer_led (campaign_name:medium) |
Audio: clear: Slight background noise on the customer's side, but transcription is reliable.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: construction
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.20
confidence high · +0/−1
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
This was an outbound call to a dormant lead, so there were no recent submission fields to revalidate.
How sudeeps did it on a
9.0/10 call —
The inquiry you have created now, sir, is for CR material. Do you need exactly CR or galvanize?... .7, 1250 or 1220... This 5-ton coil... In Surat, this one, right... And pincode 394210, correct?... Just tell me when you want to take it.
−2.0 pts
Closure with price & timeline
The lead was disqualified due to low volume and existing supplier loyalty before a price or timeline could be offered.
How sudeeps did it on a
9.0/10 call —
I will send you the quotation, sir. But the thing is, we will have to place its order today itself because the prices are valid for today.
−1.0 pts
Discovery (5 Qs, woven naturally)
Agent confirmed end-use (construction), asked for monthly tonnage, and the customer volunteered their current supplier type (distributor), but JSW share and payment terms were not discussed.
How Aditya Pandey did it on a
8.5/10 call —
where is its application used?... Sir, how much do you require monthly?... which material do you generally need for that?... So are you taking this on credit, sir, the one from SAIL and BSP?
did well
Opener acknowledges platform submission
Uh sir, I believe a few months back you had registered your firm, KJ Constructions, on our JSW digital portal.
No unnecessary re-pitching
In JSW, we have something called Neo Steel.
Summary
The agent contacted a construction company that registered on the portal a year ago. The customer confirmed they are in the construction business and purchase small quantities (5-6 tons/month) of TMT and sheets from a local distributor. Based on the low volume and established local relationship, the agent decided to close the account.
Coaching
When a customer says they buy locally, probe why—is it price, service, or credit? This could reveal an opening to compete, rather than immediately closing the file.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Uh sir, I believe a few months back you had registered your firm, KJ Constructions, on our JSW digital portal. The agent correctly referenced the customer's past registration on the platform to provide context for the call. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
This was an outbound call to a dormant lead, so there were no recent submission fields to revalidate. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | partial | 3 | 1.0 | you have a construction business, so do you purchase TMT bars or how is it? Agent confirmed end-use (construction), asked for monthly tonnage, and the customer volunteered their current supplier type (distributor), but JSW share and payment terms were not discussed. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The lead was disqualified due to low volume and existing supplier loyalty before a price or timeline could be offered. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | In JSW, we have something called Neo Steel. Agent did not re-pitch the whole portfolio and only mentioned a relevant product (Neo Steel) when the customer asked about TMT. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.646 | 42.0s | 23.0s | 77.0s | 17.1s | 325.7 | 0 | 13 | 13 | 9 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
હેલો.
agent
1.8s
Hello. Yes, is this KJ Constructions?
હેલો. હા જી, કે જે કન્સ્ટ્રક્શન?
customer
3.7s
Yes, who is this?
હા જી, કોણ?
agent
4.5s
Uh Sir, good afternoon. I am Ankit Mistry speaking from JSW Steel, Jindal Steel Mumbai head office.
અ સર, ગુડ આફ્ટરનૂન. હું અંકિત મિસ્ત્રી વાત કરું છું JSW Steel માંથી, જિંદાલ Steel મુંબઈ હેડ ઓફિસ.
customer
9.8s
Hmm hmm hmm, speak.
હમ હમ હમ, બોલો.
agent
10.7s
Uh sir, I believe a few months back you had registered your firm, KJ Constructions, on our JSW digital portal. Uh, we had registered that account. But then it's been almost a year since then, and after that, we have never received any steel requirement from your end. So, we just wanted to know what issues we are facing here, or if there is any challenge, concern from your side, due to which, you know, we haven't been able to start any business with you in steel supply yet?
અ સર, આઈ બિલીવ ફ્યુ મંથ્સ બેક તમે મારા JSW ના ડિજિટલ પોર્ટલ પર તમારું આ જે ફર્મ છે, કે જે કન્સ્ટ્રક્શન, અ એ અકાઉન્ટ આપણે રજીસ્ટ્રેશન કરાવ્યું હતું. બટ ધેન ઓલમોસ્ટ એને એક વર્ષ જેવું થઈ ગયું છે, એના પછી હજુ સુધી ક્યારેય કોઈ તમારી એન્ડ થી સ્ટીલ ની રિક્વાયરમેન્ટ આવી નથી. તો જસ્ટ અમારે જાણવું હતું કે અહીંયા આપણે શું ઇસ્યુસ ફેસ કરી રહ્યા છીએ કે પછી કોઈ ચેલેન્જ છે, કન્સર્ન છે તમારા બાજુથી, જે કારણે યુ નો, હજુ સુધી આપણે કોઈ બિઝનેસ તમારી જોડે શરૂ ના કરી શક્યા સ્ટીલ સપ્લાય માં?
customer
28.3s
No no, my material comes from the local market.
ના ના, મારું મટીરીયલ આવે છે લોકલ માંથી.
agent
30.3s
Hmm hmm, okay.
હમ હમ, ઓકે.
customer
31.0s
It comes from the distributor itself.
ડિસ્ટ્રીબ્યુટર ને ત્યાંથી જ આવે છે.
agent
32.8s
Okay, so in this, what, I mean, you have a construction business, so do you purchase TMT bars or how is it?
ઓકે, તો આમાં તમે શું, આઈ મીન, તમારો કન્સ્ટ્રક્શન નો બિઝનેસ છે તો શું તમે TMT બાર્સ પર્ચેસ કરો છો કે કેમનું હશે?
customer
36.8s
TMT is also included, steel is also included, then your TMT, here at our place, that JSW one doesn't sell that much.
TMT પણ આવી ગયું, સ્ટીલ પણ આવી ગયું, પછી તમારા TMT અમારે ત્યાં અહીંયા હજુ એ JSW નથી ચાલતી એટલી બધી.
agent
41.6s
I see, I see, okay.
અચ્છા અચ્છા, ઓકે.
customer
42.7s
You also have JSW's TMT?
તમારે JSW નું TMT પણ છે?
agent
44.1s
Okay, yes, we have it. In JSW, we have something called Neo Steel, from JSW.
ઓકે, હા છે ને. JSW માં અમારું Neo Steel કરીને છે ને અમારું JSW નું.
customer
46.4s
Yes?
હા જી?
agent
46.9s
In JSW, we have something called Neo Steel.
JSW માં અમારું Neo Steel કરીને છે.
customer
48.8s
Yes, that's what I'm saying, that doesn't sell here. Other brands sell, it's the party's requirement. And then for these sheet sheds. The sheets that are there, JSW Coloron Plus, Endura Plus, all that comes from the distributor.
હા એ જ કહું છું, એ નથી ચાલતી અહીંયા. બીજી અધર બ્રાન્ડ જ ચાલે છે, પાર્ટી રિક્વાયરમેન્ટ જ છે. અને પછી આ પતરા ના શેડ માટે. પતરા જે હોય છે JSW Coloron Plus, Endura Plus, એ બધા ડિસ્ટ્રીબ્યુટર પાસેથી આવી જાય.
agent
57.1s
Oh, so you get it from Vapi itself, or from Surat, or from an agent in Valsad?
અચ્છા, તો એ તમે વાપી થી જ લો છો કે પછી સુરત થી કે પછી વલસાડ થી એજન્ટ પાસેથી?
customer
1.1s
From Surat.
સુરત થી.
agent
1.9s
I see, okay. And in this, what is your monthly quantity? What is the purchase volume in this? For sheets?
અચ્છા, ઓકે. અને આમાં તમારું ક્વોન્ટિટી તમારે કેટલી હોય છે મહિનાની? ખરીદી કેટલી હોય છે આની અંદર? પતરા માં?
customer
5.7s
For sheets, it's not that much, around ten to fifteen lakhs.
પતરા માં કઈ વધારે ખાસી નથી હોતી, દસ પંદર લાખ જેવી.
agent
8.4s
So, around five-six tons, right?
એટલે પાંચ છ ટન જેવું ખરું, રાઈટ?
customer
10.4s
Yes, lumpsum.
હા, લમસમ.
agent
11.3s
I see, I see, okay. Alright, alright, fine. Then I will close your account for now. Okay?
અચ્છા અચ્છા, ઓકે. ઠીક છે, ઠીક છે, ફાઈન. તો પછી તમારો અકાઉન્ટ હું મંદી ક્લોઝ કરી નાખું છું. ઓકે?
customer
14.8s
Yes.
હા.
agent
16.4s
Yeah, thank you.
યા, થેન્ક યુ.